I went into Hays Travel at Newton Aycliffe hoping to book a specific hotel in Sicily. Katy was excellent and patiently researched all the available dates and airports and found our chosen hotel and fl... See more
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Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... See more
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We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... See more
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Great experience with the consultant Went in looking for a last minute deal, very open minded about where and the young lady spent loads of time looking at the availability until we found a weeks... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Beveridge Way, DL5 4DS, Newton Aycliffe, United Kingdom
- 01325 320611
5.0
Excellent
1K reviews
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First booking experience, great
Came in to book first holiday aboard and aimee was wonderful helped load and sorted everything I needed for more stress free booking and another lady was very nice to help me out with travel money card too very lovely helpful staff
May 12, 2026
Reply from Hays Travel - Newton Aycliffe
We appreciate you sharing your booking experience and are so glad that our team made booking your first holiday stress-free. Thank you for your positive feedback! Aimee :)
Clair was very helpfull helping us pick…
Clair was very helpfull helping us pick the best choices for our trip to new York
May 9, 2026
Reply from Hays Travel - Newton Aycliffe
Aww thank you for your lovely review, it was my pleasure :) Claire.
Reply from Hays Travel - Newton Aycliffe
We appreciate you taking the time to leave us this fantastic review! We are so happy we could provide excellent service and assistance.
Jude
Reply from Hays Travel - Newton Aycliffe
We appreciate you taking the time to leave us such a wonderful review; it truly means a lot to our team.
Linda
Staff members helpful
Staff extremely helpful from first phone call to booking the holiday
April 29, 2026
Reply from Hays Travel - Newton Aycliffe
I am delighted to hear you had such a positive experience when booking with us. Thank you for your continued trust in us for your holidays.
Claire
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Jude :)
Made an enquiry with Jude
Made an enquiry with Jude, she was so helpful and friendly and not pushy at all which made it so nice and now we've got an amazing holiday to look forward too 😁😁
April 26, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Jude :)
Clare was excellent in her approach to…
Clare was excellent in her approach to our enquiries and very helpful and professional in arranging our holiday thank you
April 26, 2026
Reply from Hays Travel - Newton Aycliffe
Frederick,
We're so happy to hear that you found our approach helpful and professional when arranging your holiday. Thank you for sharing your positive experience!
Claire
Anna was a trainee but she was very…
Anna was a trainee but she was very professional in her job and also very pleasant
April 18, 2026
Reply from Hays Travel - Newton Aycliffe
We appreciate your feedback. We're happy to hear that you found Anna professional and pleasant.
Linda :)
Jude is a star
Jude was very very helpful, booked just what I wanted and answered my questions quickly. I would definitely recommend Hays Travel-Newton Aycliffe have never had a bad experience and staff are always friendly and helpful
April 25, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Jude :)
Second holiday booked with Claire…
Second holiday booked with Claire outstanding service made to feel welcome and she nailed it again thank you x
April 17, 2026
Reply from Hays Travel - Newton Aycliffe
We're delighted to hear you feel so welcome and that we delivered another outstanding service. Thank you for your continued trust in us for your holidays.
Claire
Very helpful
Very helpful , spent time making sure I got the right holiday , courteous and friendly every time .
April 23, 2026
Reply from Hays Travel - Newton Aycliffe
I appreciate your kind words and are so happy I could assist you in finding the perfect holiday. Thank you for your feedback.
Linda xx
I have used Hays travel a few times…
I have used Hays travel a few times either for travel money or booking a holiday . Always been helpful.formative and go out of there way to help you . The staff at Newton Aycliffle travel are second to none . Fab service and i will defiantely be returning again in the future .
April 12, 2026
Reply from Hays Travel - Newton Aycliffe
We're happy to hear that our team has consistently provided helpful and informative service for your travel needs. We appreciate your kind words and look forward to assisting you again in the future! Linda :-)
Great service as always
Great service as always! Katie and Jude are diligent and very helpful staff, looked at a holiday I was interested priced it up and followed up when I couldn't ring at the time arranged. Good and quick service. Thank you! Until next booking!
April 19, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have the best time. Thank Katie & Jude :)
Amazing Staff
Every visit or phone call to Hays travel Newton Aycliffe is a pleasure and makes booking a holiday such a lovely experience I wouldn’t go anywhere else. All the staff are amazing, thoughtful and kind and go out of their way to make your visit or call special.
April 10, 2026
Reply from Hays Travel - Newton Aycliffe
We're happy to hear that every interaction with our team makes planning a holiday such a positive experience. It's wonderful to know our thoughtfulness makes your visits special. Thank you! Aimee :)
Holiday Bookings
I have taken 2 holidays a year for many years and always use Hays for my booking. The customer Service is excellent and the are competitive for currency exchange often matching local competition. Loyalty discount for long term customers when booking is an area that could be developed as in my experience this has not happened over the decades I have used this company.
July 29, 2025
Reply from Hays Travel - Newton Aycliffe
We appreciate your long-term patronage and are happy to hear that you value our customer service and competitive currency exchange rates. We acknowledge your feedback regarding loyalty discounts and will consider this for future improvements. Thank you for your review.
Linda
Wonderful service
April 11, 2026
Reply from Hays Travel - Newton Aycliffe
Aww, Thank you for your lovely review. I'm so happy that we could provide good service for you - Anna :)
We got a very good service of the staff
It was very good service we got from hays travel at newton aycliffe good and friendly helpful 👍
April 9, 2026
Reply from Hays Travel - Newton Aycliffe
We are happy to hear that you received good, friendly, and helpful service from our team. Thank you for sharing your positive experience with us.
Linda
Reply from Hays Travel - Newton Aycliffe
We're so glad that we could be helpful and knowledgeable for you; we appreciate you sharing your experience with us. Thank you, Aimee :)
Great experience with the consultant
Great experience with the consultant
Went in looking for a last minute deal, very open minded about where and the young lady spent loads of time looking at the availability until we found a weeks holiday that we thought would be suitable.
Very warm & friendly while still being very proffessional.
Great service & a very quick and easy booking process
April 5, 2026
Reply from Hays Travel - Newton Aycliffe
Aww thank you so much for your kind review :) It was a pleasure to book for you two, have a lovely time!! - Anna
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