I went into Hays Travel at Newton Aycliffe hoping to book a specific hotel in Sicily. Katy was excellent and patiently researched all the available dates and airports and found our chosen hotel and fl... See more
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Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... See more
Company replied
We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... See more
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The person who helped us book our cruise was very pleasant and went out of her way to accommodate our needs.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Beveridge Way, DL5 4DS, Newton Aycliffe, United Kingdom
- 01325 320611
5.0
Excellent
1K reviews
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Got a good price and a nice coffee.
January 30, 2026
Reply from Hays Travel - Newton Aycliffe
We're happy you enjoyed our coffee and got a good price. Thanks for your feedback!
Claire
The patience they have when booking a…
The patience they have when booking a holiday. We were there two hours but got booked up for fab holiday.
January 30, 2026
Reply from Hays Travel - Newton Aycliffe
Aw it was no worries at all! I had a lot of fun looking into different options and getting you booked! Thanks - Anna :)
Always book at Newton Aycliffe Hays…
Always book at Newton Aycliffe Hays shop. So good service, friendly staff.
Thank You Claire for all your help and patience.
January 30, 2026
Reply from Hays Travel - Newton Aycliffe
Aww thank you for your lovely review, it was my pleasure :). Claire
Reply from Hays Travel - Newton Aycliffe
Thank you for your review, it was my pleasure. Jude : )
Claire went above and beyond to get our…
Claire went above and beyond to get our trip organised. She was brilliant.
January 29, 2026
Reply from Hays Travel - Newton Aycliffe
Aww Thank you so much for your lovely review, it was my pleasure :) Claire.
Thankyou for an amazing service
January 28, 2026
Reply from Hays Travel - Newton Aycliffe
thank you for making this booking with me enjoyed doing this for you :) Thanks Katie
Aimee was really helpful and found me…
Aimee was really helpful and found me the exact holiday I wanted xxx
January 28, 2026
Reply from Hays Travel - Newton Aycliffe
We are so happy we could find you the perfect holiday. Thank you for your kind words; we appreciate your booking with us. Thanks Aimee :)
Relaxed friendly environment
I was shown diffrent options of holidays as I haven't been to this area before. I wasnt pressured into picking an expensive holiday, they just made sure it suited our needs and budget. We wernt rushed i was given a coffee and ended up booking 2 holidays as they managed to find another for Christmas at a cheaper price than we could. Wouldn't go anywhere else
January 25, 2026
Reply from Hays Travel - Newton Aycliffe
Hi Gemma, Aww thank you for your lovely review, it was my pleasure booking this for you :) Claire.
Fantastic service.
Another holiday booked hassle free and exactly what we asked for.
Wouldnt use any other agent. Nothing is too much trouble and made to feel welcome every time.
January 25, 2026
Reply from Hays Travel - Newton Aycliffe
We appreciate your continued loyalty and are so happy we could provide another perfect, stress-free holiday. It's great to hear you feel so welcome! Thanks Aimee :)
Great service and prices
January 17, 2026
Reply from Hays Travel - Newton Aycliffe
We appreciate you taking the time to leave us a fantastic five-star review; we are glad you were happy with our service and prices. Thanks Linda
Hays Travel
Knowledgeable and helpful staff
Aimee at the Newton Aycliffe branch was a great help. She suggested things we hadn't thought of to make our booking experience easier and cheaper.
January 22, 2026
Reply from Hays Travel - Newton Aycliffe
I'm happy to hear I was helpful! It's great to know that my suggestions made your booking experience easier and more affordable. Thank you for your feedback. Aimee :)
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me was a pleasure booking this for you, Hope to see you again soon :) Thanks Katie
booking a cruise
Checked several options till i was happy with 1, told to come back if i wanted help to check in nearer the time
Coffee and Tea, looking forward to hols
January 11, 2026
Reply from Hays Travel - Newton Aycliffe
We're happy to hear that you are looking forward to your holidays! We appreciate that you checked several options until you were happy. We are here to help when you need us.
Katie
Reply from Hays Travel - Newton Aycliffe
Aww, thank you for your lovely review, its my pleasure as always :). Claire.
Competent and friendly as always
January 16, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely feedback it was my pleasure. Jude : )
No issues whatsoever-staff…
No issues whatsoever-staff knowledgable, very helpful & listened & were able to fulfil my requests
January 15, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me, Hope to see you again soon :) Thanks Claire
I had been a Hays Client for many years…
I had been a Hays Client for many years they always listen to my requirements and book accordingly.
January 14, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely feedback, it was my pleasure. Jude : )
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with us :) Thanks, Katie
Absolutely amazing from start to finish…
Absolutely amazing from start to finish service is outstanding lovely warmly atmosphere the girls get you the best deals and nothing isn’t any trouble for them
January 13, 2026
Reply from Hays Travel - Newton Aycliffe
We appreciate your continued support and are so happy you are pleased with our service.
Claire
Good Knowledge
Very pleasant, knowledgeable.
Greeted with a welcoming smile. With an offer of refreshments if wanted. Offered different variations on what we wanted for us to pick from. Nothing any hassle.
January 11, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with me and for the lovely review, it really was my pleasure.
Linda
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