I went into Hays Travel at Newton Aycliffe hoping to book a specific hotel in Sicily. Katy was excellent and patiently researched all the available dates and airports and found our chosen hotel and fl... See more
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Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... See more
Company replied
We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... See more
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The person who helped us book our cruise was very pleasant and went out of her way to accommodate our needs.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Beveridge Way, DL5 4DS, Newton Aycliffe, United Kingdom
- 01325 320611
5.0
Excellent
1K reviews
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Got exactly what we wanted and cheaper…
Got exactly what we wanted and cheaper too fab service
January 11, 2026
Reply from Hays Travel - Newton Aycliffe
We are so happy we could provide you with excellent service and value! Thank you for your wonderful feedback; it means a lot to us.
Excellent service as usual.
January 9, 2026
Reply from Hays Travel - Newton Aycliffe
We appreciate your continued support and are so happy you are pleased with our service.
Claire
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me, Lovely, seeing you in store today :) Thanks, Katie
Very helpful
January 1, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your kind review, have a great time. Thanks Aimee :)
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me was a pleasure doing this for you :) Thanks Linda
Friendly staff very helpful
Clare was extremely helpful and made sure that everything was exactly what I wanted.Nothing was too much trouble.Great service.
January 6, 2026
Reply from Hays Travel - Newton Aycliffe
Aww it was my pleasure, look forward to seeing you in the future.:) Thank you Claire
Always use hays but was abit…
Always use hays but was abit disappointed that the holiday i found on the 2nd of jan went up on the 3rd the day i booked the hol and the girl couldn’t match the screen shot pic i had of it so had to pick a different hotel to meet our budget
January 4, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your review. Unfortunately all operators do work on live pricing so we can only match what the prices are at time of booking not screenshots if the prices have changed.
We do appreciate you coming to us and your business.
Linda
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me lovely serving you in store :) Thanks, Aimee
Claire as always made my booking…
Claire as always made my booking another holiday a very happy experience nothing was to much trouble for her ,smiling and laughing,she has to be good at her job to put up with me got sorted out with a holiday to look forward too .thank you so much claire
December 30, 2025
Reply from Hays Travel - Newton Aycliffe
I'm so happy to hear that booking your holiday was a happy experience! It's a pleasure assisting you, and we appreciate your kind words. We hope you enjoy your holiday!
Claire
2026 holiday booked!
Booked our 2026 family holiday again with Hays. Staff are always friendly and really helpful and are dedicated to making sure you get the holiday you want. On this occasion a special thanks has to go to Jude for her time and patience with us.
December 30, 2025
Reply from Hays Travel - Newton Aycliffe
We appreciate your continued loyalty and are so happy to hear about the great service you received. We hope you have a wonderful family holiday in 2026!
Jude
Staff were very friendly
Staff were very friendly. Listened to everything we were looking for and helped with our choice.
December 21, 2025
Reply from Hays Travel - Newton Aycliffe
We appreciate your kind words! We are so glad we could assist you in finding what you were looking for with our friendly service.
Aimee
Staff lovely very quick got the exact…
Staff lovely very quick got the exact holiday I was after
December 19, 2025
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with us and for your lovely review.
It was a pleasure to meet you.
Aimee
Reply from Hays Travel - Newton Aycliffe
Thank you, your reviews :) see you soon Katie
It is a pleasure booking my holiday…
It is a pleasure booking my holiday with Hayes travel. Staff are warm and friendly and work with you to put together your perfect trip.
December 3, 2025
Reply from Hays Travel - Newton Aycliffe
Aww Thank you for your lovely review. It was my pleasure.Linda :)
Jude at Hays Newton Aycliffe branch was…
Jude at Hays Newton Aycliffe branch was fantastic from initial messenger contact to final in person booking - who knew there was so many options to consider when booking a cruise!! Cruise booked in person with no stress and some useful suggestions to - thank you.
December 1, 2025
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure and thank you for booking with us. Jude :)
Reply from Hays Travel - Newton Aycliffe
Aww Thank you for your lovely review, it was my pleasure. Anna :)
The service was very efficient the…
The service was very efficient the whole package was done and dusted very quickly brilliant service.
November 22, 2025
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with me again.
Linda xx
Great experience
Great communication, friendly customer service. Lady called Jude Helped and advised regarding what I was looking for. I then Got booked up for where and when I wanted to Go away at a reasonable price with Amie. Both fantastic at their jobs. Also made sure I was covered for parking at airport, seats, inflight meals, transfers, luggage, travel insurance. Very happy all done in one go.
November 28, 2025
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely feedback it was my pleasure and thank you for booking with us. Thanks Jude : )
Claire was great she worked so hard to…
Claire was great she worked so hard to get us everything we wanted and was very patient
November 27, 2025
Reply from Hays Travel - Newton Aycliffe
Aww, thank you so much for your lovely review, it was my pleasure. Claire :)
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me, Lovely seeing you in store :) Thanks, Katie
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