Mark was extremely knowledgeable, informative, helpful and patient. We will be thrilled to book with him again as he offered us a 5 star service. The booking process was smooth
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lynne gave plenty of helpful advice about sights and accommodation,some from personal experience. She was very helpful to narrow down our choice of place and hotel. Also travel arrangements including... See more
Company replied
We booked a Cunard cruise through Hays Travel in Newton Mearns and it was a very pleasant experience. Lynn was great at explaining everything, helping us find a suitable cabin and advising us on tra... See more
Company replied
Super service by Mark who finalised Our booking and his patience with us and while on phone to NCL. Thanks also to Lynn for all her help and patience infinding us the right holiday
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 The Avenue, G77 6EY, Newton Mearns, United Kingdom
- 01413197965
4.9
Excellent
781 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly professional staff
Friendly professional staff. Listened to we wanted and Erin was very helpful and got us the holiday we wanted.
August 6, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful feedback! We are so pleased to hear that our staff were friendly and professional, and that Erin found the holiday you wanted.
Kind Regards
Hays Travel
Newton Mearns
Mark dealt with our change of booking…
Mark dealt with our change of booking in a very professional manner and always with a smile on his face. Nothing was too much trouble.
August 5, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful 5-star review! We are so pleased to hear that Mark handled your booking change professionally and that nothing was too much trouble. We appreciate your kind words.
Kind Regards ,
Hays Travel Newton Mearns
Great service from Hays.
The service we received from Mark was the best we have had from any travel agents we have been to.
August 5, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us. We truly appreciate you taking the time to share your comments.
Kind Regards
Hays Travel
Newton Mearns
5 star service
Mark was extremely knowledgeable, informative, helpful and patient. We will be thrilled to book with him again as he offered us a 5 star service. The booking process was smooth
July 28, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful feedback! We are so pleased to hear that you received 5-star service and that the booking process was smooth. We truly appreciate your kind words.
Kind Regards
Hays Travel
Newton Mearns
Super service by Mark who finalised
Super service by Mark who finalised
Our booking and his patience with us and while on phone to NCL.
Thanks also to
Lynn for all her help and patience infinding us the right holiday
August 1, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful review! We are so pleased to hear that you received such excellent service and that we could help you find the perfect holiday.
Kind Regards
Hays Travel
Newton Mearns
My trip to Kos was suggested and booked…
My trip to Kos was suggested and booked by the efficient, knowledgeable and consistently friendly team at Newton Mearns.
July 30, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such an efficient, knowledgeable, and consistently friendly service for your trip to Kos.
Kind Regards,
Hays Travel Newton Mearns
Excellent servicd from Faith
Faith provided excellent service and managed to accommodate my requirements really well. A gentleman and a lady (might have been Faith's manager) also gave excellent assistance when I asked additional questions. I am delighted by ghe entire experience and would have no hesitation in recommending Hays in Newton Mearns .
August 1, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a delightful experience and that our team, including Faith, provided excellent service and assistance. Your recommendation means a lot to us.
Kind Regards
Hays Travel
Newton Mearns
Reply from Hays Travel - Newton Mearns
Thank you for your kind feedback! We are so pleased to hear that you found our service to be both helpful and informative. We truly appreciate your kind words.
The staff are very helpful and was able…
The staff are very helpful and was able to transfer our holiday over from p&o to your self's
July 23, 2026
Reply from Hays Travel - Newton Mearns
Thank you so much for your wonderful feedback! We are delighted to hear that our staff were able to assist you with your holiday. We appreciate your kind words!
Kind Regards
Hays Travel
Lorraine was as usual extra helpful
Lorraine was as usual extra helpful, efficient and very effectively able to tailor us our cruise to the exact travelling specifications we requested and we appreciate this.
Thank you Lorraine for your friendly, prompt and pleasure to serve you manner.
July 30, 2026
Excellent advice & service. I started off unsure of where to have a…
I started off unsure of where to have a short break but careful guidance from Mark helped me to make an excellent choice. The process was efficient and the staff really helpful
July 22, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be great and efficient. We truly appreciate your kind words.
Kind Regards
Hays Travel
Booked our cruise through Mark
Booked our cruise through Mark. He was brilliant, taking time to ensure he understood our needs and then finding an amazing deal. We never felt rushed and every detail was covered.
July 25, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience booking your cruise and that every detail was covered to your satisfaction.
Kind Regards
Hays Travel
Mark has so much knowledge and is also…
Mark has so much knowledge and is also extremely helpful
July 19, 2026
Reply from Hays Travel - Newton Mearns
Thank you for the kind comments on the service received from Mark in-store.
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful review! We are so pleased to hear that you found our service friendly and helpful.
Kind Regards,
Hays Travel Newton Mearns
What a team!
The staff in Newton Mearns are so professional
Lorraine and Laura worked as a team to secure us best price for an expensive cruise. Within a matter of a couple of hours everything is organised
July 17, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful feedback! We are so pleased to hear that our team secured such a great price for your cruise and that everything was organised so efficiently.
Kind Regards
Hays Travel
Newton Mearns
Lynne gave plenty of helpful advice…
Lynne gave plenty of helpful advice about sights and accommodation,some from personal experience. She was very helpful to narrow down our choice of place and hotel. Also travel arrangements including a private transfer. We are really happy with the staff and service at Hays every time we use them. Everything is covered and makes life easy and look forward to our lovely holiday.
July 15, 2026
Reply from Hays Travel - Newton Mearns
Thank you so much for your wonderful review! It's fantastic to hear that you consistently have such positive experiences with us. We're so pleased that we could help narrow down your choices and make your travel arrangements easy for your upcoming holiday. We look forward to assisting you again in the future!
Kind Regards
Hays Travel
Amazing service from the Newton Mearns…
Amazing service from the Newton Mearns team! So helpful and friendly. Especially Lorraine.
July 12, 2026
Reply from Hays Travel - Newton Mearns
Thank you so much for your wonderful feedback! We are so pleased to hear that our team provided such helpful and friendly service.
Kind Regards
Hays Travel
Very Happy
We booked a Cunard cruise through Hays Travel in Newton Mearns and it was a very pleasant experience. Lynn was great at explaining everything, helping us find a suitable cabin and advising us on travel options for before and after our cruise.
All nice and straightforward so thanks again Lynn
July 12, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your wonderful review! We are so pleased to hear that your experience was so positive and that we could help you find the perfect cruise. We appreciate your kind words.
Kind Regards
Hays Travel
I received excellent service from Mark…
I received excellent service from Mark throughout the entire booking process. Mark is always friendly, professional, and extremely knowledgeable, taking the time to understand exactly what we were looking for and offering helpful recommendations. Communication was clear, every detail was handled efficiently, making the experience stress-free from start to finish.
July 6, 2026
Reply from Hays Travel - Newton Mearns
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and that Mark was so helpful throughout your booking process.
Kind Regards
Hays Travel Hasting
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.