The service we received from Mark was extremely efficient, friendly and patient in finding us a cruise for our 50th wedding anniversary next year. We felt he went out of his way to find us the perfect... See more
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I normally deal with one lady in particular who is so professional and helpful. Nothing seems to much bother. All the remaining staff are just lovely and make you feel so special.
Company replied
We have always experienced good service from the Newton Mearns branch and this time was no exception, Lynn promptly booked the cabins we requested with Fred Olsen. The whole process was handled quic... See more
Company replied
Mark was very knowledgeable, friendly and helpful , it was like dealing with a friend , he also said if I go to see him nearer my break he can advise on places to eat and where to go to see the best... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 The Avenue, G77 6EY, Newton Mearns, United Kingdom
- 01413197965
4.9
Excellent
797 reviews
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Mark was fantastic and presenting…
Mark was fantastic at presenting options . Very patient . An asset to Hays
June 8, 2026
Reply from Hays Travel - Newton Mearns
Elaine Rice,
We are so pleased to hear about your positive experience!
Kind Regards
Hays Travel
Enormous amount of help from Mark White.
May 28, 2026
Reply from Hays Travel - Newton Mearns
MoBurkey,
We're happy to hear that. We appreciate your kind words.
Kind Regards
Hays Travel
Staycation Request
Following disappointment at having to cancel trip to Spain, we needed staycation break.
Mark, whom I have dealt with before, was able to put a rail break package together for us. A lot of searching to get good times and facilities for us, and no pressure, just friendly info.
June 5, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your kind comments on the service received in-store from Mark.
The staff would be very helpful and…
The staff would be very helpful and patient as it was we were difficult in how making our holiday. Thank you all your staff very much
May 28, 2026
Reply from Hays Travel - Newton Mearns
John Frankland,
We are so pleased the team could assist you in planning your holiday. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service by Loraine
Your member of staff Loraine handled the booking process superbaly. Ten out of ten.
June 4, 2026
Reply from Hays Travel - Newton Mearns
Thank you for your kind comments on the service received from Lorraine in-store.
Newton Mearns
Newton Mearns, Glasgow branch member 'Lynn' is excellent.
She has assisted us a few holidays prior to these bookings.
Excellent interpersonal skills and knowledge level
June 3, 2026
Reply from Hays Travel - Newton Mearns
Rosemary,
We're so glad to hear you had such a positive experience with our team member. We appreciate your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Newton Mearns
fiona duncan,
We are so glad we could assist you.
Kind Regards
Hays Travel
I booked then checked reviews n one…
I booked then checked reviews n one said hotel had bedbugs
May 26, 2026
Reply from Hays Travel - Newton Mearns
Thank you very much for your feedback. The issue is currently being investigated and we will be in contact shortly.
Reply from Hays Travel - Newton Mearns
William Eadie,
We're glad you enjoyed your experience. We appreciate your positive feedback.
Kind Regards
Hays Travel
Good experience
Very helpful and explained all options clearly, previously used company before for booking a cruise and had no hesitation in using again. Faith very helpful
May 18, 2026
Reply from Hays Travel - Newton Mearns
Granny Anne,
We're so pleased you had a great experience with us again! Thank you for your kind words and for choosing us.
Kind Regards
Hays Travel
Reply from Hays Travel - Newton Mearns
Mr Gordon Campbell,
We're so pleased we made everything easy and seamless for you! Thank you for your kind words.
Kind Regards
Hays Travel
Great service
Great. Got exactly what I was looking for. Lorraine found me a great day trip to Santa.
May 21, 2026
Reply from Hays Travel - Newton Mearns
Dear Carol ,
We're so glad we could help you find the perfect day trip! Thank you for your kind words.
Kind Regards
Hays Travel
The service was great and Erin got us…
The service was great and Erin got us exactly what we wanted in a holiday experience. The other staff were also very helpful and I will fully recommend to family and friends in future 😊
May 9, 2026
Reply from Hays Travel - Newton Mearns
Jacqueline,
We're so happy to hear we helped you find the perfect holiday experience! We appreciate your kind words and recommendation.
Kind Regards
Hays Travel
Best travel agent at Newton Mearns the…
Best travel agent at Newton Mearns the whole team is just fantastic
May 10, 2026
Reply from Hays Travel - Newton Mearns
Dear Carol,
We're so glad to hear you had a fantastic experience with our team! Thank you for your kind words.
Kind Regards
Hays Travel
Experienced patient advice from Mark as…
Experienced patient advice from Mark as always.
May 16, 2026
Reply from Hays Travel - Newton Mearns
Dear Lynda,
We're so glad you received excellent advice. We appreciate your kind words.
Kind Regards
Hays Travel
Straight forward booking as we had…
Straight forward booking as we had already decided hotel etc. very efficient and polite staff member(sorry didn’t get her name)
Checked us in too
May 14, 2026
Reply from Hays Travel - Newton Mearns
Dear Mr Mulrooney,
We're glad to hear your booking and check-in were efficient and pleasant. We appreciate your kind words about our staff.
Kind Regards
Hays Travel
Staff were so helpful and went out of…
Staff were so helpful and went out of their way to get things just right for ys when booking our cruise.
April 30, 2026
Reply from Hays Travel - Newton Mearns
Dear Lawrence,
Thank you for your wonderful 5-star review! We are so pleased we could make your cruise booking perfect.
Kind Regards
Hays Travel
Great service
Professional and friendly Lynn provided expert advice and was very helpful. Would certainly book here again.
May 12, 2026
Reply from Hays Travel - Newton Mearns
Dear James,
We are so pleased to hear you had such a positive experience. We look forward to assisting you again.
Kind Regards
Hays Travel
Excellent customer service
Excellent customer service. Lynn took the time to make sure the booking was correct as the computer screen / system was missing some information.
May 12, 2026
Reply from Hays Travel - Newton Mearns
Dear Alan,
We're so glad to hear we provided excellent service. We appreciate your kind words and are happy we could assist with your booking.
Kind Regards
Hays Travel
Mark was the member of staff who dealt…
Mark was the member of staff who dealt with our holiday cruise. Excellent he was
May 12, 2026
Reply from Hays Travel - Newton Mearns
Dear Mr Steel,
We're so glad to hear you had an excellent experience with our staff! Thank you for your kind words.
Kind Regards
Hays Travel
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