The service we received from Mark was extremely efficient, friendly and patient in finding us a cruise for our 50th wedding anniversary next year. We felt he went out of his way to find us the perfect... See more
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I normally deal with one lady in particular who is so professional and helpful. Nothing seems to much bother. All the remaining staff are just lovely and make you feel so special.
Company replied
We have always experienced good service from the Newton Mearns branch and this time was no exception, Lynn promptly booked the cabins we requested with Fred Olsen. The whole process was handled quic... See more
Company replied
Mark was very knowledgeable, friendly and helpful , it was like dealing with a friend , he also said if I go to see him nearer my break he can advise on places to eat and where to go to see the best... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 The Avenue, G77 6EY, Newton Mearns, United Kingdom
- 01413197965
4.9
Excellent
797 reviews
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Lorraine was great
Lorraine was great, booked our holiday with ease. I then realised after I left the travel agency the dates I chose weren’t suitable for me, should have checked my commitments first!
Contacted Lorraine at Newton Mearns who changed the dates for me with no problem.
So a great experience.
May 11, 2026
Reply from Hays Travel - Newton Mearns
Dear Jane ,
We appreciate you sharing your positive experience. We are delighted our team could assist you with your holiday booking and date change so smoothly. We hope you have a wonderful trip!
Kind Regards
Hays Travel
Faith was very helpful and got us a…
Faith was very helpful and got us a great deal nothing was any trouble
May 2, 2026
Reply from Hays Travel - Newton Mearns
Dear Patricia,
We are so pleased to hear we could assist you. Thank you for your kind words.
Kind Regards
Hays Travel
We were thoroughly delighted with our…
We were thoroughly delighted with our visit to the Newton Mearns location.
Mark as always, was brilliant and spent a lot of time in getting us the best deal.
We wouldn't do anywhere else.
Mark is a real ambassador for Hays.
May 6, 2026
Reply from Hays Travel - Newton Mearns
Dear Brian,
We are so glad you had a wonderful visit! We truly appreciate your kind words and are delighted our team provided excellent service. Thank you for your continued loyalty.
Kind Regards
Hays Travel
Great experience…
Staff are very knowledgeable and offer different options for holidays and you don't feel pressured into signing up to something you don't want.
April 28, 2026
Reply from Hays Travel - Newton Mearns
Dear David,
Thank you for your wonderful feedback! We are so pleased to know our team provided excellent, pressure-free service.
Kind Regards
Hays Travel
Very efficient and good value
Efficient, friendly and careful consideration of our request
May 4, 2026
Reply from Hays Travel - Newton Mearns
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Excellent and helpful service
May 1, 2026
We used hays customer service was & is…
We used hays customer service was & is always amazing Lainey has served us numerous times & always has good advice.
April 21, 2026
Lovely lady good choice of holidays to…
Lovely lady good choice of holidays to pick from
April 16, 2026
Brilliant service from Mark today…
Brilliant service from Mark today organising travel insurance for upcoming holiday. Quick and pain free.
April 14, 2026
Everything was easy and efficient
Everything was easy and efficient. Lorraine is excellent
April 5, 2026
The staff menmber was helpful and…
The staff menmber was helpful and efficient.She booked at the price we were looking for.She had a happy and pleasant manner.
April 5, 2026
Mark made everything very easy
Mark made everything very easy, we were trying to book a 5 night break with Jet 2 online for 8 adults and 5 children and were having trouble getting child free places, for whatever reason it worked in the store and Mark found 3 child free places which saved around £1500
March 28, 2026
From the moment I walked in i was met…
From the moment I walked in i was met by a smiling happy lady who went above and beyond to help me find the holiday I was looking for and could afford.
She was patient and clicked on a number of suggestions I put to her but didn't give up.
I left a very happy person with the holiday I didn't think I could afford but she found it for me.
March 27, 2026
It is not the first time I have booked…
It is not the first time I have booked with Hays and find all the staff the same very helpful and friendly. When you come out from booking a holiday you feel great.
March 29, 2026
Reply from Hays Travel - Newton Mearns
We are so pleased to hear you have such positive experiences with us. Thank you for your kind words!
Kind Regards
Hays Travel
Pleasant experience
Have always booked with Hays because they are helpful and efficient. Lynne was very helpful and knowledgeable.
March 27, 2026
Reply from Hays Travel - Newton Mearns
We appreciate you choosing us for your bookings. It's great to hear that you find our team helpful and efficient. We're glad that you were pleased with the service.
As in my previous review
As in my previous review, we found Lorraine again to be very professional and efficient. It makes us comfortable with using Hays.
March 25, 2026
Reply from Hays Travel - Newton Mearns
We appreciate you taking the time to leave another review! We're so glad to hear that you find our team to be professional and efficient.
Hays for quality and service
I have made several bookings with Hays at Newton Mearns and have always found the staff there to be helpful and courteous, which has made the cruises all the more enjoyable
March 25, 2026
Reply from Hays Travel - Newton Mearns
We're happy to hear that our Newton Mearns team has consistently provided helpful and courteous service, enhancing your cruise experiences. Thank you for your valued feedback!
Know all the staff...they welcome us…
Know all the staff...they welcome us and do everything for us...this time it was lynn(elizabeth)....who got us all booked up.
March 18, 2026
Reply from Hays Travel - Newton Mearns
We appreciate you taking the time to share your kind words. We're so happy to hear that our team makes you feel welcome and well-cared for!
Very helpful staff member
Very helpful staff member. Explained everything to us and made us feel important clients. Didn't rush us .
March 18, 2026
Reply from Hays Travel - Newton Mearns
We appreciate you sharing your experience. It's wonderful to know our staff made you feel valued and provided thorough explanations without rushing.
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