The service we received from Mark was extremely efficient, friendly and patient in finding us a cruise for our 50th wedding anniversary next year. We felt he went out of his way to find us the perfect... See more
Company replied
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The service we received from Mark was extremely efficient, friendly and patient in finding us a cruise for our 50th wedding anniversary next year. We felt he went out of his way to find us the perfect... See more
Company replied
I normally deal with one lady in particular who is so professional and helpful. Nothing seems to much bother. All the remaining staff are just lovely and make you feel so special.
Company replied
We have always experienced good service from the Newton Mearns branch and this time was no exception, Lynn promptly booked the cabins we requested with Fred Olsen. The whole process was handled quic... See more
Company replied
My husband and I have had a GREAT service through Hays Travel Every time we’ve gone there. Excellent service from friendly, patient , knowledgable staff who clearly want to assist in getting you a hol... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
23 The Avenue, G77 6EY, Newton Mearns, United Kingdom
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Mark, the Manager, is an excellent person to work with. Helpful, courteous, friendly and very professional. We go back to Hayes Newton Mearns solely because of him.

Reply from Hays Travel - Newton Mearns

Reply from Hays Travel - Newton Mearns

Reply from Hays Travel - Newton Mearns

Reply from Hays Travel - Newton Mearns
Mark is always very professional when dealing with my holiday requirements. Nothing is a problem for him. He’s always very efficient and quick to return any queries or requests I have. Wouldn’t go anywhere else to book my holidays.

Reply from Hays Travel - Newton Mearns
As always,we had a great experience with Hays. Lorraine was just excellent and put so much into suggesting holidays for us which we were delighted to take.So looking forward to our holiday.

Reply from Hays Travel - Newton Mearns
The travel agent (sorry cant remember name) was very helpful explained everything in great detail

Reply from Hays Travel - Newton Mearns

Reply from Hays Travel - Newton Mearns
Staff were extremely helpful and pleasant and took their time to get the correct travel arrangements.

Reply from Hays Travel - Newton Mearns
All The staff in Hays travel Newton Mearns are Fabulous .
From arranging your pkg holidays to organising your currency giving you complete peace of mind that everything you need has been taken care of ,so all You have to do is enjoy your vacation 😊. They all go above and beyond and are extremely helpful. Thankyou yet again for all your expertise which gives us peace of mind when travelling.

Reply from Hays Travel - Newton Mearns
My husband and I always book our holidays at hays in Newton Mearns where the staff are so friendly and helpful taking time for us to book the holiday we want

Reply from Hays Travel - Newton Mearns
Lorraine, our travel agent, was very friendly and patient.
She was helpful in booking our cruise and was knowledgeable.

Reply from Hays Travel - Newton Mearns
Very friendly, understood what we were looking for, happy ti check things that weren't on original plans

Reply from Hays Travel - Newton Mearns
Lorraine was 1st class once again went above and beyond

Reply from Hays Travel - Newton Mearns

Reply from Hays Travel - Newton Mearns
Lorraine was absolutely brilliant. She helped me sort my first holiday in years with ease. She is an asset to Hays Travel.

Reply from Hays Travel - Newton Mearns

Reply from Hays Travel - Newton Mearns
Hays triumph in the manner in which they facilitate a client's needs and requests. Each stage of booking is made clear and staff member Lynn at Newton Mearns branch remembered dealing with my daughter and I twelve months previously.

Reply from Hays Travel - Newton Mearns
Absolutely fantastic service, so helpful and able to answer all of our questions, which is a challenge when booking a cruise with all its complexities.

Reply from Hays Travel - Newton Mearns
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