Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
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My husband went down to book it as a surprise for me and we went down to the Abbey Centre and Andrea was so helpful and you know she loves her job for she explained everything so here's to a happy hol... See more
I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
Company replied
Carolynn was very helpful and knowledgeable. She worked very hard to find us the right holiday that meets our needs and budget. Nothing was and trouble andy no hard sell. Definitely will use her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2K reviews
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Fantastic Rep and Service
Booked cruise with Hays Travel Abbeycentre yesterday through their rep Carolyn. We were running into problem with the particular flights we wanted that would suit us but Carolyn went all out to get it sorted for us. Fantastic rep and service.
February 20, 2026
Reply from Hays Travel - NewtownAbbey
Hi Robert,
Thank you for your lovely comments
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Brian,
Thank you for your lovely comments
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Very helpful and took time to fine us…
Very helpful and took time to fine us the right holiday .
February 16, 2026
Reply from Hays Travel - NewtownAbbey
Hi Ian,
Thank you for the lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Booked a family holiday to Portugal…
Booked a family holiday to Portugal with Andrea. Andrea was very helpful & knowledgeable about the destination which was great!
February 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jennifer,
Thank you for the lovely feedback!
I will ensure this is passed onto Andrea!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Eileen,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Angela,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Carolyn was very helpful and…
Carolyn was very helpful and professional, will certainly use Hays Travel again
February 15, 2026
Reply from Hays Travel - NewtownAbbey
Hi Phylomena,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Staffs are lovely and very…
Staffs are lovely and very accommodating especially Kim.
February 13, 2026
Reply from Hays Travel - NewtownAbbey
Hi Mary Ann,
Thank you for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Andrea was very helpful and made the…
Andrea was very helpful and made the whole experience very painless
February 14, 2026
Reply from Hays Travel - NewtownAbbey
Hi Rosemary,
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Helpful honest assistance.
The agent Amy in Newtownabbey on Tuesday was able to help us decide which destination and resort we would choose. She suggested a resort that she had personally stayed at herself and highly recommended it.
February 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Amanda,
Thank you for your lovely feedback!
I will ensure this is passed onto Amy!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Can't say enough about this travel…
Can't say enough about this travel agent's had a bit of trouble last year but the manager got it sorted for me, so just booked another holiday with them, would not go anywhere else, thanks for all your help,Ray
February 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Raymond,
Thank you for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Friendly staff easy to talk to
Friendly staff easy to talk to , made booking easy and quick
February 11, 2026
Reply from Hays Travel - NewtownAbbey
Hi Caroline,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Spoke to 2 very helpful and nice ladies.
February 3, 2026
Reply from Hays Travel - NewtownAbbey
Hi Elizabeth,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very helpful staff
Staff very helpful and went to great lengths to ensure we got the resort/hotel we needed.
February 9, 2026
Reply from Hays Travel - NewtownAbbey
Hi Paul,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The young lady I got was lovely I think…
The young lady I got was lovely I think her name was Kim.
She spent a lot of time to explain everything to me and made it easy for me to understand.
February 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Shirley,
Thank you for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Brendan,
Thank you for your lovely feedback!
I will ensure this is passed onto Laura.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Andrea was amazing with her knowledge…
Andrea was amazing with her knowledge when booking a cruise for the first time she took her time researching and talking me through everything thank you
February 8, 2026
Reply from Hays Travel - NewtownAbbey
Hi Sharon,
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Helpful advice
Friendly & knowledgeable staff. Able you advise & listen to what you’re looking for in a holiday.
February 7, 2026
Reply from Hays Travel - NewtownAbbey
Hi Evelyn,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Carolyn was amazing!
Carolyn was amazing!
So helpful with giving us all the information needed and helping us book our dream holiday!
Definitely will be one to remember..thank you so much for such a wonderful experience 😊
February 7, 2026
Reply from Hays Travel - NewtownAbbey
Hi Stephanie,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn!
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Very helpful and lovely
February 6, 2026
Reply from Hays Travel - NewtownAbbey
Hi Marie,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
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