Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My husband went down to book it as a surprise for me and we went down to the Abbey Centre and Andrea was so helpful and you know she loves her job for she explained everything so here's to a happy hol... See more
I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
Company replied
Carolynn was very helpful and knowledgeable. She worked very hard to find us the right holiday that meets our needs and budget. Nothing was and trouble andy no hard sell. Definitely will use her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and lovely
February 6, 2026
Reply from Hays Travel - NewtownAbbey
Hi Marie,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
We had a lovely girl called lindsey
We had a lovely girl called lindsey, she was so helpful, helping us to choose our next holiday.
February 4, 2026
Reply from Hays Travel - NewtownAbbey
Hi June,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay!
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
First class advice about our first cruise
First class advice about our first cruise holiday. Staff were excellent, very helpful and friendly. Very professional. They told us all we needed to know about our cruise.
February 4, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jeannie,
Thank you for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Lucy was great I saw a trip on Hayes …
Lucy was great I saw a trip on Hayes Facebook site and Lucy booked everything for me
January 27, 2026
Reply from Hays Travel - NewtownAbbey
Hi Beverly,
Thank you for your lovely feedback!
I will ensure this is passed onto Lucy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Cruising.
Linsdy was our representative and helped us so much she also was very helpful and very knowledgeable about the cruises. We now are looking forward to our trip to the Norwegian Fords. Keep up the great work. We will return.
January 25, 2026
Reply from Hays Travel - NewtownAbbey
Hi William,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Patricia,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The staff member was really helpful
The staff member was really helpful. She had first hand information about the location we were enquiring about. Simplifying our choice of hotel.
February 2, 2026
Reply from Hays Travel - NewtownAbbey
Hi Laura,
Thank you for your lovely feedback!
I will ensure this is passed onto Laura
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Alison,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
THE STAFF ARE WELCOMING AND HELPFUL…
THE STAFF ARE WELCOMING AND HELPFUL ..THEY HELPED US ON FING A NICE HOLIDAY AND GIVING US GOOD DETAIL S ON WHAT TO DO BEFORE WE GO ON OUR HOILDAY
January 25, 2026
Reply from Hays Travel - NewtownAbbey
Hi Brendan,
Thank you for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Brilliant customer service
As always I was made to feel very welcome, the branch is bright and clean. I have booked with Sharon several times in the past. She makes you feel that nothing is too much trouble and listens to what you actually want, therefore finding the perfect holiday for you and its not just about the sale
January 31, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jacqueline,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Your agent was efficient and pleasant.
January 24, 2026
Reply from Hays Travel - NewtownAbbey
Hi Errol,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Robert,
Thank you for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Rosemary,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Payment
I tried to pay over the phone but it wouldn't go through.
The manager came onto the phone and then sent me a link via email to pay.
The staff were very patient with me until I finally made the payment through the link.
January 20, 2026
Reply from Hays Travel - NewtownAbbey
Hi Veronica,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Staff were pleasant and informative.
January 20, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jim,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hey Thomas,
Thank you so much for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Joan,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Really straight forward process
Really straight forward process. Explained to Amy where we wanted to go and what dates and she found us a good deal in a good hotel.
January 24, 2026
Reply from Hays Travel - NewtownAbbey
Hi Josh,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
I came in looking to book a hen do
I came in looking to book a hen do, Lucy was more than helpful and exceeded all the needs for our party. Lucy is a great asset to the team!
January 22, 2026
Reply from Hays Travel - NewtownAbbey
Hi Sophie,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Lucy!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.