Can’t thank Sharon enough. From my initial call making enquiries about flights to NZ she was back to me so quickly with a number of options and quotes. When I called in in person she was able to give... See more
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I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more
Company replied
They are very polite and friendly always willing to help explain everything and phone you if things are going to take longer to get what you want instead of having you wait around
Company replied
We booked a holiday with hays travel always very helpful especially Lindsey who took time and went through everything with us and got us a good deal which was much appreciated x
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2K reviews
Asks customers to review
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Sharon helped me book our holiday
Sharon helped me book our holiday. She was beyond excellent. Really informative, helpful and patient
July 25, 2026
We booked a holiday whith hays travel…
We booked a holiday with hays travel always very helpful especially Lindsey who took time and went through everything with us and got us a good deal which was much appreciated x
July 21, 2026
Another excellent visit and service…
Another excellent visit and service from Sharon. Another holiday booked with superb help and knowledge from Sharon.
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The real holiday people
The young lady was ever so helpful and polite ,listened to our requirements and got us the holiday we wanted.
July 26, 2026
Reply from Hays Travel - NewtownAbbey
Hi Alexander,
Thank you for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Thank you Hays, especially Sharon
Can’t thank Sharon enough. From my initial call making enquiries about flights to NZ she was back to me so quickly with a number of options and quotes. When I called in in person she was able to give me another quote, at my request, tweaking a couple of things, and within half an hour I’d booked and was just thrilled to have it all organised. Nothing was too much bother for her. Can’t thank her enough. Will definitely be back again.
July 25, 2026
Reply from Hays Travel - NewtownAbbey
Hi Janice,
Thank you for your lovely feedback!
I will ensure this gets passed onto Sharon.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
They are very polite and friendly…
They are very polite and friendly always willing to help explain everything and phone you if things are going to take longer to get what you want instead of having you wait around
July 18, 2026
Reply from Hays Travel - NewtownAbbey
Hi Ann,
Thank you for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Knowledgeable well informed staff.
We had a fantastic girl called Lindsay who took the time to listen to what we were looking for.
She was very informative and had great knowledge about the resort and hotel that we booked. A great assist to Hayes.
July 17, 2026
Reply from Hays Travel - NewtownAbbey
Hi Marguerite,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The girl was very helpful and knew what…
The girl was very helpful and knew what we wanted we were there about 15 minutes and it was all booked would differently recommend this company
July 15, 2026
Reply from Hays Travel - NewtownAbbey
Hi Harry,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
We use Hays every year and have always…
We use Hays every year and have always had excellent service. Laura was so helpful and knowledgeable.
July 22, 2026
Reply from Hays Travel - NewtownAbbey
Hi Colin,
Thank you for your lovely feedback!
I will ensure this is passed onto Laura
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Suzanne,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
I have been trying to search myself for…
I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday with everything i wanted and a bonus of a wee discount as well. Very friendly and i wasnt rushed she showed me a few and didnt mind searching various destinations for me. Thank you
July 16, 2026
Reply from Hays Travel - NewtownAbbey
Hi Lynn,
Thank you for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Christopher,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Booked my holiday with Lucy and she was…
Booked my holiday with Lucy and she was so helpful and informative. Would definitely recommend speaking to her at abbeycentre branch, such a lovely girl
July 9, 2026
Reply from Hays Travel - NewtownAbbey
Hi Carol,
Thank you for your lovely feedback!
I will ensure this is passed onto Lucy!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Andreea was lovely and very helpful
Andreea was lovely and very helpful. She was able to adapt to our budget and give us the best deal
July 16, 2026
Reply from Hays Travel - NewtownAbbey
Hi Joanne,
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Michael,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Sharon was great and took her time to…
Sharon was great and took her time to make sure we had the best deal and location as possible for our family
July 15, 2026
Reply from Hays Travel - NewtownAbbey
Hi Stuart,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very helpful and well pleased with are…
Very helpful and well pleased with are holiday .Carolyn was great to work with.
July 8, 2026
Reply from Hays Travel - NewtownAbbey
Hi William,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Didnt actually book my next cruise in…
Didnt actually book my next cruise in 2027 with Hayes. I booked it on board my cruise that Hayes did arrange and did a good job
July 12, 2026
Reply from Hays Travel - NewtownAbbey
Hi Terry,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Liam,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very Good and helpfull
July 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Warren,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
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