Hays Travel - NewtownAbbey Reviews 

1,577
TrustScore 5 out of 5

5.0

Unit 63 Abbeycentre, BT37 9UH Newtownabbey, GB


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Rated 5 out of 5 stars

Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more

Company replied

Rated 5 out of 5 stars

I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more

Company replied

Rated 5 out of 5 stars

Carolynn was very helpful and knowledgeable. She worked very hard to find us the right holiday that meets our needs and budget. Nothing was and trouble andy no hard sell. Definitely will use her... See more

Company replied

Rated 5 out of 5 stars

I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom

  • 02893180023

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,577)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to congratulate the staff in hays travel

I would like to congratulate the wonderful Carolyn for expert knowledge and assistance yesterday in enabling me to book my holiday to Portugal in October.
She was assisted by Kim the manager and other members of staff who had knowledge of the area.
Again thanks to you all
Richard

August 7, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Richard,
Thank you for your lovely feedback :)
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Hays all the way …

This is our fourth time booking a holiday with Hays. The service is consistently excellent and the staff go above and beyond.

August 6, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi John,
Thank you for your lovely feedback.
I will ensure this is passed onto the team :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Couldn’t do enough for me as first time…

Couldn’t do enough for me as first time cruisers

August 4, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Glen,
Thank you for your lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Hays Abbeycentre ..always a friendly…

Hays Abbeycentre ..always a friendly atmosphere when you visit the shop..this is my 5th holiday booked with Hays..they always give best advise ..find the right hotel to suit..definitely recommend..and Laura was amazing thank you 😊

July 27, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Kathleen
Thank you for your lovely feedback.
I will ensure this is passed onto Laura!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Nigel,
Thank you for your lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Wouldn't go anywhere else

Wouldn't go anywhere else, the staff are amazing and nothings to much trouble

August 2, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Maxine,
Thank you for your lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Great service

My experience was great Amy had booked my cruise this so I went back to Amy for my cruise next year. Amy was brilliant on both visits she patiently listened to all my questions (I was a first time cruiser) and she was knowledgeable and gave great advice.

July 31, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Joyce,
Thank you for your lovely feedback.
I will ensure this is passed onto Amy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Friendly approachable Representative

Friendly approachable Representative, made the whole process seamless, was very patient and knowledgeable, gave us several options, ensured the holiday was a match for our party of 6 ranging in age from 12 to 71 and explained in detail what was included (luggage, transfers, what was included at the hotel and what was additional etc)

July 30, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi George,
Thank you for your lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Brenda was very helpful and stayed on…

Brenda was very helpful and stayed on past her finish time to make sure we got everything sorted 🙂

July 31, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Michael,
Thank you for your lovely feedback.
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Lindsay at Hays Travel in Abbeycentre…

Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly, knowledgeable, and always takes the time to find the best options to suit our needs. Nothing is ever too much trouble, and we know we’re in safe hands every time we book with her. We wouldn’t go anywhere else. Thank you, Lindsay, for all your hard work and for helping us make so many wonderful holiday memories. Highly recommend!

July 23, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Claire,
Thank you for your lovely feedback.
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, polite and helpful travel agent, Andreea. We will book again through her!

July 30, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Oana,
Thank you for your lovely feedback.
I will ensure this is passed onto Andreea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Pleasant knowledgeable agent who…

Pleasant knowledgeable agent who explained everything clearly.

July 29, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi John,
Thank you for your lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Sharon helped me book our holiday

Sharon helped me book our holiday. She was beyond excellent. Really informative, helpful and patient

July 25, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Kimberly,
Thank you for your lovely feedback.
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

We booked a holiday whith hays travel…

We booked a holiday with hays travel always very helpful especially Lindsey who took time and went through everything with us and got us a good deal which was much appreciated x

July 21, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Linda,
Thank you for your lovely feedback.
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Another excellent visit and service…

Another excellent visit and service from Sharon. Another holiday booked with superb help and knowledge from Sharon.

July 25, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Samuel,
Thank you for your lovely feedback.
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

The real holiday people

The young lady was ever so helpful and polite ,listened to our requirements and got us the holiday we wanted.

July 26, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Alexander,
Thank you for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Thank you Hays, especially Sharon

Can’t thank Sharon enough. From my initial call making enquiries about flights to NZ she was back to me so quickly with a number of options and quotes. When I called in in person she was able to give me another quote, at my request, tweaking a couple of things, and within half an hour I’d booked and was just thrilled to have it all organised. Nothing was too much bother for her. Can’t thank her enough. Will definitely be back again.

July 25, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Janice,
Thank you for your lovely feedback!
I will ensure this gets passed onto Sharon.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

They are very polite and friendly…

They are very polite and friendly always willing to help explain everything and phone you if things are going to take longer to get what you want instead of having you wait around

July 18, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Ann,
Thank you for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Knowledgeable well informed staff.

We had a fantastic girl called Lindsay who took the time to listen to what we were looking for.
She was very informative and had great knowledge about the resort and hotel that we booked. A great assist to Hayes.

July 17, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Marguerite,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

The girl was very helpful and knew what…

The girl was very helpful and knew what we wanted we were there about 15 minutes and it was all booked would differently recommend this company

July 15, 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Harry,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

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