Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
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I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
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Carolynn was very helpful and knowledgeable. She worked very hard to find us the right holiday that meets our needs and budget. Nothing was and trouble andy no hard sell. Definitely will use her... See more
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I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2K reviews
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Great work
Everything was great Brenda accommodated all our needs and made it a pleasure to deal with them highly recommend
June 26, 2026
Reply from Hays Travel - NewtownAbbey
Hi Lorraine,
Thank you for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Edward,
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Andreea was very helpful
Andreea was very helpful. She managed to get us exactly what we wanted. Don’t think it was easy for her but her determination paid off.
June 27, 2026
Reply from Hays Travel - NewtownAbbey
Hi Christine,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Kimberley,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Walton,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Booking holiday …
Went into your store with no idea of where to go and unsure of dates also. We were greeted by Lucy and she cudnt have made the whole experience any easier. Gave options of locations. We got a date that suited well. We cudnt have been any happier. Lucy was great and would definitely make me use hays again.
June 20, 2026
Reply from Hays Travel - NewtownAbbey
Hi Donna,
Thank you for your lovely feedback!
I will ensure this is passed onto Lucy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Holiday to Portugal
The staff were super helpful. We booked a holiday last minute with Carolyn she couldn't have done more for us. She organised everything including special assistance at the airport.
June 3, 2026
Reply from Hays Travel - NewtownAbbey
Hi Stephen,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
From I walked in till I walked out of…
From I walked in till I walked out of Hays in Newtownabbey I was given 100% attention.
June 16, 2026
Reply from Hays Travel - NewtownAbbey
Hi Tracey,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The young lady Andrea was very pleasent…
The young lady Andrea was very pleasent to talk to and really very helpful in all parts of booking Thank you Andrea
June 16, 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Lindsay Pearce made everything so…
Lindsay Pearce made everything so easy. She went above and beyond to sort out my special assistance as a Type 1 Diabetic, even ensuring we had booked seats near the front of plane for easy access to toilet. She even took the time to look at facilities on a future cruise we are considering.
June 13, 2026
Reply from Hays Travel - NewtownAbbey
Hi Alison,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
We had great help booking our holiday
We had great help booking our holiday, staff very helpful. Looking forward to go now. I looked online first, but it was better when we got help from girl in travel agents at Newtownabbey branch.
June 14, 2026
Reply from Hays Travel - NewtownAbbey
Hi Joan,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
A lady called sharon help me book a…
A lady called sharon help me book a cruise ..she was great so helpful ..and made the whole process stressless
June 13, 2026
Reply from Hays Travel - NewtownAbbey
Hi Barbara,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Friendly staff and Straightforward Approach
Staff were very friendly and buying the gift card was hassle free. Had tried buying one at a different travel agent who wouldn't sell it to me as I had no photographic ID, which I shouldn't have needed as It was a card payment! (there loss and Hays's gain :) )
June 13, 2026
Reply from Hays Travel - NewtownAbbey
Hi Julie,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team
If you ever need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Excellent service
Treated with politeness and respect. Listened to our requirements and talked us through the alternatives.
June 12, 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
I was wanting to book for Nashville and…
I was wanting to book for Nashville and Andrea was very helpful,she went out of her way to look at the hotel I had picked and advised me of an other hotel closer to the attractions l wanted to visit. Andrea was very knowledgeable and showed me exactly the location of my hotel and how close I will be to all the attractions. Brilliant service 👏
June 11, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jacqueline,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Robert,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very quick and easy to do through…
Very quick and easy to do through Facebook messager, very quick response
June 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Elizabeth,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Gary,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Pauline,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Lucy was very friendly and helpful
June 7, 2026
Reply from Hays Travel - NewtownAbbey
Hi Ann,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Lucy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
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