Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
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I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
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Carolynn was very helpful and knowledgeable. She worked very hard to find us the right holiday that meets our needs and budget. Nothing was and trouble andy no hard sell. Definitely will use her... See more
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I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2K reviews
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Brenda was very welcoming and…
Brenda was very welcoming and informative. Explained all I needed to know.
June 5, 2026
Reply from Hays Travel - NewtownAbbey
Hi Hugh,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The woman whom I spoke to was very…
The woman whom I spoke to was very helpful and great to talk to.i didn't get the holiday I was after but she gave me a great alternative at a great price.i will definitely be using Hayes again.many thanks.
June 3, 2026
Reply from Hays Travel - NewtownAbbey
Hi Samuel,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Lorraine,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Laura was absolutely amazing and made…
Laura was absolutely amazing and made booking our holiday very easy. She had great knowledge and advice and will definitely book again with Laura for future holidays
June 1, 2026
Reply from Hays Travel - NewtownAbbey
Hi Victoria,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Laura
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Hays Travel Abbeycentre is the best Travel Agent
Sharon Noble in Hays Travel Abbeycentre was very friendly helpful and professional. She helped with our choice of destination and hotel to meet our medical needs. She also had a lot of patience with us and the extra time needed was no problem to her. I would highly recommend Hays Travel Abbeycentre and especially Sharon.
May 30, 2026
Reply from Hays Travel - NewtownAbbey
Hi Maureen,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Have used this rep a few times and…
Have used this rep a few times and she’s been brilliant. Highly recommend. Everything sorted and had loads of knowledge
May 30, 2026
Reply from Hays Travel - NewtownAbbey
Hi Gemma,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Lucy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
I wouldn't go anywhere else to book my…
I wouldn't go anywhere else to book my holiday been using hays for a while very helpful polite and answers any questions you would ask 100 per cent
May 28, 2026
Reply from Hays Travel - NewtownAbbey
Hi Carolyne
Thank you so much for your your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
As usual another successful trip to…
As usual another successful trip to hays travel once again Kim’s smile greeted us she was so helpful with our booking and all the details thank you kim
May 20, 2026
Reply from Hays Travel - NewtownAbbey
Hi Paul
Thank you so much for your your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Lindsey was amazing
Lindsey was amazing, very friendly and soo helpful. Within 20 minutes, our holiday to DisneyWorld Florida was booked with airport assistance for my daughter and I included.
My family and I couldn't have asked for more.
May 25, 2026
Reply from Hays Travel - NewtownAbbey
Hi Lynda,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The Rep was very helpful and pleasant.
The Rep was very helpful and pleasant.. She guided us with every step. We opted for a yearly insurance contract , paid £144 each . Rang Allianz when we got home. Very disappointing to hear £194 extra was needed for our insurance! My wife has a mild ailment, I have none.Feel the insurance company has took us on....
May 21, 2026
Reply from Hays Travel - NewtownAbbey
Hi Brian,
Thank you for the lovely feedback regarding Andreea.
I will ensure I will pass this onto Andreea.
If you would like to give us a call regarding the insurance & we can assist you further.
Many thanks,
Kim
Walked into Hays to make an enquiry and…
Walked into Hays to make an enquiry and Kimberly was so helpful that we booked and paid for our holiday, first class service.
May 20, 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you so much for the lovely feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amazing experience at Hays
Amazing experience at Hays. Particularly have to say Andreea was unreal at getting me the best deals and helping me through the booking process!
May 16, 2026
Reply from Hays Travel - NewtownAbbey
Hi Ryan,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea.
If you need anything else, please do not hesitate to contact us in store.
Many thanks,
Kim
I.booked my 1st cruise last uear 2025
I.booked my 1st cruise last uear 2025, with Amy Logan, Hays travel, Abbeycentre, Northern Ireland. I found her to be helpful in telling me about to enjoy my 1st cruise with MSC Cruise line. And therefore, I went back to see Amy again, to book my 2nd cruise departing wednesday 17 June 2026. Again, Amy was very helpful and proffesional at her job.
May 12, 2026
Reply from Hays Travel - NewtownAbbey
Hi Mr McWatters,
Thank you for your lovely feedback!
I will ensure this is passed onto Amy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Friendly efficient service
No waiting to see someone. Laura was very helpful our booking was quickly made. We have booked all our holidays with Hay's at Newtownabbey and have never been disappointed with their service.
May 6, 2026
Reply from Hays Travel - NewtownAbbey
Hi Nadine,
Thank you for your lovely feedback!
I will ensure this is passed onto Laura!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Sharon was lovely to speak to very…
Sharon was lovely to speak to very knowledgeable pleasant and helpful she sorted me out with a holiday leaving out nothing even informing me of work being carried out in the resort
A great ambassador for Hays travel who I always book with year after year is keep up the good work
May 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jane,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amazing customer service
Amazing customer service. All staff were very helpful and full of information and advice to help us book our holiday. Stress free and easy to book. Thank you so much we can’t wait to get away
May 5, 2026
Reply from Hays Travel - NewtownAbbey
Hi Christopher,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Helpful and pleasant.
May 4, 2026
Reply from Hays Travel - NewtownAbbey
Hi Carol,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
TOP CLASS EXPERIENCE
FROM THE MOMENT WE STEPPED INSIDE THE STORE CAROLYNN MADE US FEEL WE WERE THE ONLY CUSTOMERS THERE. WE EXPLAINED WHAT OUR REQUIREMENTS WERE AND WITHIN 10 MINUTES SHE HAD PROVIDED US WITH 2 OPTIONS TO LOOK AT. HER ATTENTION TO DETAIL WAS 1ST CLASS. WE WERE BACK NEXT MORNING TO CONFIRM. BEST OF ALL IS WE PAID AND THAT IS ALL WE HAVE TO DO. CAROLYNN ASSURED US THAT SHE WILL COMPLETE ALL THE NECESSARY PAPERWORK FOR US. AN ABSOLUTE STAR. WONT BE THE LAST TIME WE WILL USE HAYS TRAVEL, THATS FOR SURE
May 3, 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Colette,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very welcoming and helpful…
Very welcoming and helpful and hopefully sorted us with a good holiday.
May 2, 2026
Reply from Hays Travel - NewtownAbbey
Hi Joanne,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
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