Hays Travel - NHS Reviews 

46
TrustScore 4.5 out of 5

4.7

Ground Floor Gilbridge Houe, High Street West, SR1 3LH Sunderland, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Samantha Simpson (sales associate) was amazing!! together we booked an amazing get away for my 25th Wedding anniversary. Couldn't fault her at all !!

Rated 5 out of 5 stars

Georgina was so helpful. It made the process so much easier. Salary sacrifice is such a great way to make holidays affordable. Looking forward to our holiday without it breaking the bank! Thanks

Rated 5 out of 5 stars

I just wanted to leave a review to recognise the exceptional service Samantha Simpson has provided. I honestly don’t know how she managed to stay so patient with the number of times my siste... See more

Rated 5 out of 5 stars

I was contacted very quickly by Samantha to help me arrange my holiday using salary sacrifice. She took the time to introduce herself and explain the process and then listened to my requirements. She... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Ground Floor Gilbridge Houe, High Street West, SR1 3LH, Sunderland, England, United Kingdom

  • 0191 4570106

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

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4.7

All reviews

(46)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Was offered 4 different holidays to suit my small budget and was given time to look into them and decide what was best for us. Quick , friendly and efficient service.

August 14, 2025
Rated 5 out of 5 stars

NHS Salary Sacrifice Scheme

I booked a break to Amsterdam through my NHS salary sacrifice scheme and this couldn't have been any easier. I dealt with Samantha who put me together a package so quickly that involved everything I had asked for at a great price too! I would definitely use Hays Travel again in the future!

July 27, 2025
Rated 3 out of 5 stars

Retro booking system

The person who finally booked our holiday was very helpful. The slightly low rating I have given is due to the archaic booking process for NHS staff. Having to book a holiday on the phone made me feel like I was back in the 1980s and it did not always seem easy to check out suggestions online. Haven't been on the holiday yet, but hopefully that side of things will all be good!

March 30, 2025
Rated 5 out of 5 stars

Extraordinary Support

The main strength lies in the team's support, as they diligently inquire about all necessary details to secure the most cost-effective options while prioritizing the best service for me. My experiences with Hays have consistently been exceptional, prompting me to recommend their services to my friends, who have since reached out to them.

April 2, 2025
Rated 5 out of 5 stars

"I can't thank Samantha Simpson enough…

"I can't thank Samantha Simpson enough for her exceptional help in booking our family holiday to Majorca through Hays Travel. From the start, she was incredibly attentive, patient, and knowledgeable, making the whole process so much easier for us. She took the time to understand our needs and ensured every detail was covered, offering great suggestions that made our trip even better. Samantha's professionalism and genuine care made a world of difference, and we truly appreciated her outstanding service. Highly recommend her to anyone looking to plan their perfect getaway!"

March 19, 2025
Rated 5 out of 5 stars

Very help full

Very help full, polite people. made it very easy and stress fee on booking my holiday.

January 30, 2025
Rated 5 out of 5 stars

Samantha is an absolute angel she…

Samantha is an absolute angel she really looked after us. Trying to find a reasonably proceed holiday for a large family is not easy. Samantha made the whole process smooth and less stressful.

February 2, 2025
Rated 5 out of 5 stars

I’ve not seen much of the world!!

I’ve not seen much of the world, and pretty oblivious when it comes to choosing and booking, but my agent, she was fantastic, guided me, explained the entire process thoroughly and helped to book the perfect getaway!! Thank you so much!!

November 15, 2024
Rated 5 out of 5 stars

Holiday via the NHS scheme

Once my holiday salary sacrifice was approved, the process of booking the holiday was quick and seamless. The lady who I spoke to was very knowledgeable and ensured I got the best deal on my holiday.

October 17, 2024
Rated 5 out of 5 stars

Brilliant Customer Service from Samantha

I would like to thank Samantha so much for such a pleasant experience in booking our holiday. This is the first time I have used this process and she was considerate, patient and very informative. All details given was very clear and was handled so well, given all the changes I was making.
Thank you and I will definitely be using this service again.

February 28, 2024

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