Nickie was really helpful and booking directly through her was easy. She was really patient as we wanted to see several options. Nickie always replied promptly to my messages and has been brilliant... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Nickie was really helpful and booking directly through her was easy. She was really patient as we wanted to see several options. Nickie always replied promptly to my messages and has been brilliant... See more
Company replied
Nickie at Hays Travel is amazing, nothing too much trouble when deciding to book a holiday, so helpful and goes through every detail step by step. Would highly recommend 👌
Company replied
Nicky is very professional and helpful and nothing is too much trouble. I'd definitely, recommend her services. I booked a holiday and then overnight decided the other date worked better. Nicky did t... See more
Company replied
Great service from Hays Travel. Although my booking was done online they kept me up to date with all the information I required. I would certainly book again. Thanks
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Nickie Woolf, GL52, Cheltenham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nickie always goes above and beyond to make sure you get the holiday you want, and she is one patient lady, nothing is to much trouble, will always recommend her to anyone who is looking for a great holiday and amazing service

Reply from Hays Travel - Nickie Woolf
Nickie, was great with this booking. It was a group of 5 of us but she was great with options, advice and the booking.

Reply from Hays Travel - Nickie Woolf
Nickie was very helpful and everything was arranged so easily she was so good have already booked again with her and very easy to contact

Reply from Hays Travel - Nickie Woolf

Reply from Hays Travel - Nickie Woolf

Reply from Hays Travel - Nickie Woolf
Have just booked another package holiday with Nickie and so grateful for her help and service she provides! Always there to deal with any query throughout the booking and right up until we go away. Will always use Nickie for my future travels!

Reply from Hays Travel - Nickie Woolf
Nickie our agent has been very helpful and professional with our requirements and I would highly recommend her.

Reply from Hays Travel - Nickie Woolf
Nickie was an absolute treasure. Nothing was too much trouble even though I changed my mind multiple times she persevered until I had exactly what I wanted. I will definitely use Nickie again and recommend to anybody.

Reply from Hays Travel - Nickie Woolf
I been with nickie a number of years now . Very good definitely recommend Nickie to family and friends.

Reply from Hays Travel - Nickie Woolf
Nickie has been so helpful and pulled out all the stops to fine us our family holiday.

Reply from Hays Travel - Nickie Woolf
We have a very good relationship with Nickie. We just tell her what we are looking for and she sorts everything out for us. 5*

Reply from Hays Travel - Nickie Woolf
Nickie Woolf has been amazing!
She’s changed and amended my holiday! Amazing!!!!!!
Thank you!

Reply from Hays Travel - Nickie Woolf
We found booking a holiday through Nickie super helpful. We gave her hardly any notice for a last minute getaway and she was able to find us lots of lovely places. Nickie spent time finding a holiday which fit our needs. Very grateful, will always use her in the future.

Reply from Hays Travel - Nickie Woolf
Nickie is a very experienced travel consultant,we have booked everything from holidays to Europe, a cruise and flights to Australia with her ,nothing is to much trouble she is super friendly and takes pride in making sure everything is right

Reply from Hays Travel - Nickie Woolf
Nickie was so helpful and did everything she could to book our holiday explained it all to us and it was lovely of her to sort it for us x

Reply from Hays Travel - Nickie Woolf
Nickie was brilliant throughout the booking. Explained everything to us. Nothing was too much trouble for her. Got us a good deal. Really happy.

Reply from Hays Travel - Nickie Woolf

Reply from Hays Travel - Nickie Woolf
Fantastic service from Nickie, professional gets the best deals and upgrades thoroughly recommend

Reply from Hays Travel - Nickie Woolf
All really easy Nickie did a great job and provided me with all the info I needed and even checked in a week before departure. Thanks Nickie I will be back!

Reply from Hays Travel - Nickie Woolf
Nickie is always very helpful in every stage & very professional

Reply from Hays Travel - Nickie Woolf
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.