Nickie was really helpful and booking directly through her was easy. She was really patient as we wanted to see several options. Nickie always replied promptly to my messages and has been brilliant... See more
Company replied
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Nickie was really helpful and booking directly through her was easy. She was really patient as we wanted to see several options. Nickie always replied promptly to my messages and has been brilliant... See more
Company replied
Nickie at Hays Travel is amazing, nothing too much trouble when deciding to book a holiday, so helpful and goes through every detail step by step. Would highly recommend 👌
Company replied
Nicky is very professional and helpful and nothing is too much trouble. I'd definitely, recommend her services. I booked a holiday and then overnight decided the other date worked better. Nicky did t... See more
Company replied
Great service from Hays Travel. Although my booking was done online they kept me up to date with all the information I required. I would certainly book again. Thanks
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Nickie Woolf, GL52, Cheltenham, United Kingdom
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Fantastic 5 star service from Nickie Woolf.
Nickie listened to my holiday requirements and provided a methodical list of recommendations, even when my first choice became unavailable Nickie was able to find another holiday which suited me, also arranged parking and insurance, great service all round, will definitely use again and recommend

Reply from Hays Travel - Nickie Woolf
I saw a holiday online and enquired for more information. Gave Nickie all my details including dates what I was expecting from a "once in a lifetime trip" and she went away and sourced a good deal for me, which I was very happy to book. If I need anything I know Nickie is there to assist.

Reply from Hays Travel - Nickie Woolf
I can't recommend nikki enough, very informative and trustworthy finding us the perfect holiday at the best prices. She goes over every detail and tweaks it for our needs. can't recommend enough

Reply from Hays Travel - Nickie Woolf
Nicki was very helpful,interactive with us ,was interested in are lifestyle so she could find a holiday that suited us ,she did every thing we asked her and found us a bargain to boot ,thanks Nicki

Reply from Hays Travel - Nickie Woolf

Reply from Hays Travel - Nickie Woolf
This is the second time I have booked a holiday with Nikki. Even though there is a Hays Travel in my local town the service I received from Nikki from initial enquiries through to post holiday was faultless so I chose to book with her again. She knows her stuff. Nothing is too much trouble and she has a lovely friendly approach to customer care.

Reply from Hays Travel - Nickie Woolf
Nickie is always extremely helpful and informative. Nothing is too much trouble.

Reply from Hays Travel - Nickie Woolf
We have just had the best cruise so far thanks for organising all flights and private transfers.

Reply from Hays Travel - Nickie Woolf

Reply from Hays Travel - Nickie Woolf
Very good quality service from nickie who certainly knows her stuff. Got me the best deal she could and went through everything I needed to know. Outstanding !!!!

Reply from Hays Travel - Nickie Woolf

Reply from Hays Travel - Nickie Woolf
Nicki was very helpful and answered all
My questions , will
Book definitely a gain with her

Reply from Hays Travel - Nickie Woolf

Reply from Hays Travel - Nickie Woolf
Thank you Nicki for assisting us with booking our holiday very helpful x

Reply from Hays Travel - Nickie Woolf
Really easy to work with and secured my requirements promptly and efficiently.

Reply from Hays Travel - Nickie Woolf
I know Nickie from my old banking days and she is still professional efficient and understands what her client needs. I did not know the country I wanted to visit so she recommended a cruise around the different parts of it - looks wonderful with great reviews so am super excited :)

Reply from Hays Travel - Nickie Woolf
Nickie offered a very personal service. She called me several times to go through everything I wanted and to answer any queries I may have.
She searched for the best deals and gave me a great discount. She also offered several payment options to best suit me.
This is my 2nd holiday I have booked with Nickie and will definitely use her again and recommend her to others.

Reply from Hays Travel - Nickie Woolf
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