Hays Travel - Nicola Sutcliffe Reviews 

Nicola is absolutely fantastic. She takes all the hassle out of booking - gets the best price and is on hand to help with any extras you may need. Nothing is too much trouble, I honestly wouldn’t book with anyone else 😊

Second time booking with Nicola and great service again! Highly recommend

We have booked with Hays and Nicola in the past .She always gets what we want . She's very informative and professional plus you can have a laugh with her. Very relaxed way to spend your money

Nicola always gives a fabulous service when booking our holidays!!! I contacted her with where we wanted to go and it was all booked in half an hour 😊

Nicola makes it so easy to book with great customer service she got all my details at hand so don’t need to keep send all my details over we use her over and over to book with

Nothing was too much trouble for Nicola. We did a group booking which is difficult to organise in itself but Nicola put me at ease and took all the stress out of the booking situation with a group. Highly recommend using Nicola for stress free bookings

Nicola is brilliant, I shared our requirements along with a budget and she was able to find the perfect family holiday that suits us perfectly.

She clearly listened to what we wanted and came back with options that matched our needs really well. The holiday she offered was great value for money and ticked all the boxes for our family.

Overall Nicola’s service is professional and efficient and I’d definitely recommend her to my family and friends.

Excellent service.
I understand Nicola was actually on holiday and i was really surprised and impressed how quickly she sorted everything and our holiday was booked in 24 hours. Gemma was also amazing in helping bring it all together . Explained what we wanted, dates etc and almost immediately we had booked our holiday
We needed clarification on a couple of things, which were clarified within minutes of asking
Definitely would book with Nicola again and highly recommend her. Thank you
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Very quick response and detailed information. Very helpful, professional but also friendly.

Nicola is fantastic. The time and effort she puts in to make sure we get the best possible deal is second to none. I have used Nicola for a few years now and I won’t go anywhere else. She is so patient and understanding with me and just really makes booking our family holiday stress free. 10/10. Thankyou.

Booked another holiday with Nicola. She was very accommodating and patient with the many changes we wanted made to make it the trip we wanted.
Brilliant service

I initially contacted Nicola via social media regarding a holiday enquiry and was very impressed with the service provided.

Despite being on annual leave, Nicola ensured continuity by arranging for her colleague, Gemma, to assist me. Gemma made contact promptly and maintained the same high standard of communication clear, professional, and efficient throughout.

Within a short period of time, a suitable holiday was sourced and the booking completed seamlessly. The entire process was well organised and handled with a high level of professionalism.

I would not hesitate to recommend their services and will certainly use them again for future travel arrangements.

I made an enquiry about a potential USA road trip after seeing an advert she has posted online, with just a few details, and Nicola built us a whole package. She asked lots of questions to get everything we wanted and I was able to also ask lots of questions and change things around. It was very easy to do and we had it all booked within a couple of days. She was also very knowledgeable about things we would need to know and do.

Usual excellent friendly service from Nicola holiday sorted immediately confirmation came through straight away have booked now quite a few times and will continue

Love the personal service Nicola provides. I feel my holiday is more protected

Nicola was very helpful and patient with my various requirements and prompt with all replies to my emails.

Both Nicola and Gemma went above and beyond in order to deal with my specific requests. Highly recommend them.

I sent a message to Nicola with a deal I had seen on facebook, within minutes it was booked! Absolutely fantastic service as always.

So easy to make the booking and super quick. Very accommodating on the different options I wanted a quote for. Overall excellent service.