Nikki was really friendly, helpful and efficient. Got ne a deal cheaper than I'd been quoted and everything was booked in 5 minutes. Will definitely book again through Nikki.
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My friends always joke I should be a travel agent as I’m always finding deals but Nikki was able to get me an even better deal than I could find myself online while arranging my friends henny. I woul... See more
Company replied
Nicki made it all so straight forward and super easy to book, normally when I’m looking for holidays I spend so love looking then trying to get it booked is even someone else but with Nicci it was s... See more
We purchased a resale cabin that someone unfortunately could no longer use. Nikki advertised it through Facebook. My daughter spotted it as it was a cruise we originally wanted to book but it was ful... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Nikki Neilson, AB16, Aberdeen, United Kingdom
- 01224 042845
4.9
Excellent
144 reviews
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Nikki Neilson/ Hays Travel
We have used Nikki Neilson / Hay’s travel a few times now and would struggle to go elsewhere now . Nikki is very helpful and helps find us exactly what we are looking for and keeps us right every step of the way. Have a bucket list trip this week for a special birthday and have just booked our sunshine holiday for this year too . Highly recommend
January 6, 2024
Reply from Hays Travel - Nikki Neilson
Thanks so much for the great review x
Reply from Hays Travel - Nikki Neilson
Thanks for the great review :D
Professional Fast Service.
The professionalism and speed of service was exactly what I was looking for with the bonus of beating the best price I could find online.
Will be coming back.
November 6, 2023
Reply from Hays Travel - Nikki Neilson
Thanks so much for the great review :)
Simple communications, friendly and experienced
Simple communication, easy transaction, confidence in industry, friendly, approachable and would highly recommend. Thank you Nikki.
October 10, 2023
Reply from Hays Travel - Nikki Neilson
Thanks so much for the kind review xx
Amazing, third time using Nikki at Hays
Nikki is brilliant, helpful, knowledgeable and patient when we are indecisive.
She always recommmends fantastic properties. And provides friendly service. Great prices!
October 15, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the excellent review xx
So happy with the deal Nikki found me!
October 7, 2023
Reply from Hays Travel - Nikki Neilson
Thanks David for the lovely review x
I have planned many trips with Nikki…
I have planned many trips with Nikki over the past few years and I have to say she is one of the best travel agents I have had the pleasure to book with.
September 27, 2023
Reply from Hays Travel - Nikki Neilson
:D
Great help while trying to arrange a henny
My friends always joke I should be a travel agent as I’m always finding deals but Nikki was able to get me an even better deal than I could find myself online while arranging my friends henny. I would highly recommend giving her a shout if you are planning a holiday.
September 13, 2023
Reply from Hays Travel - Nikki Neilson
Thanks so much for this great review but don't try putting me out a job :D
Nikki was brilliant
Nikki was really helpful and found a great holiday for me and my family
September 12, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the great review
Nikki has the patience of a saint
Nikki is extremely patient and will find a way to tease out of you what you are really looking for. Nothing is too much trouble- even when you change your mind so many time!
September 6, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the lovely review x
Nikki is super friendly and amazing
Nikki is super friendly and amazing. This is my 2nd trip I've booked with her to Disney and she's answered all my questions.
September 2, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the lovely review x
Super knowledgeable and helpful
Super knowledgeable and helpful. Went above and beyond to get my questioned answered. Would book with Nikki again
August 29, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the great review x
Nikki goes out of her way to be…
Nikki goes out of her way to be helpful! Great service
August 17, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the lovely review
Nikki was great
Nikki was great. She was a wild or at night, responded quickly, called when she said she would and best my jet2 price!
She’s great,
I’ll definitely use her again
August 4, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the brilliant review x
Exceptional agent
Nikki was very helpful in giving us all the information we needed regarding our trip, as well as keeping us informed on everything that was going on with the booking. As it is our first time booking a trip of this sort we weren’t sure what would need to be done. Nikki was very patient with all our questions and eased all our concerns due to her expert knowledge.
She has made the initial steps of our trip easy and smooth sailing and we cannot praise her enough!
July 13, 2023
Reply from Hays Travel - Nikki Neilson
Thanks so much for the lovely review x
Fletcher hols to Turkey
Found Nikki very helpful - pleasant to chat to and eager to help.
July 6, 2023
Reply from Hays Travel - Nikki Neilson
Thanks for the lovely review!
Won’t go anywhere else!
Nikki always goes above and beyond with my requests. She’s prompt and thorough and I recommend her to anyone looking for holiday help.
June 12, 2023
Reply from Hays Travel - Nikki Neilson
Thanks so much for the lovely review
Nikki is fab at her job!
Nikki is fab at her job!! I highly recommend her. Every holiday I’ve booked through Nikki she has been so helpful and takes the stress away! Thanks so much Nikki!!
June 8, 2023
Reply from Hays Travel - Nikki Neilson
Thanks so much for the great review xx
I’ll be back!!
Last year nikki helped me book a cruise which was fantastic. I had never been on a cruise before so I was a little nervous but Nikki’s knowledge and relaxing manner helped put me at ease!
As I had such a successful trip last year, I contacted her again in February 2023 to help me book a girls trip, we ended up booking up for Portugal in may 2023….Nikki found us the perfect villa that suited our needs and provided some additional info on where to visit! Now that I have been to Portugal, I can say the villa was great and as described, had all the amenities we needed and we had a blast in Albufeira, Portugal- thanks Nikki! I’ll be in contact soon about my next holiday!
February 3, 2023
Unprompted review
Reply from Hays Travel - Nikki Neilson
Thanks so much for the lovely review :)
Absolutely top class travel advisor
If you are looking for a friendly, reliable, honest and trustworthy travel advisor, Nikki is your gal. She will go above and beyond to make sure you are getting the best deal possible without any compromising. Nikki thrives on making sure you get the holiday you were hoping for...and some! Such a joy to deal with from start to end and definitely not the last time I will be booking a holiday through Nikki. Many of my friends have also booked with Nikki and absolutely none of them have been disappointed. Could not recommend more. Thank you for helping create some of the most amazing memories that I will cherish always. ❤️
May 20, 2023
Unprompted review
Reply from Hays Travel - Nikki Neilson
Thanks for the fantastic review :) x
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