Hays Travel - North Point Reviews 1,069

TrustScore 5 out of 5

5.0

42 North Point Shopping Centre, HU7 4EE Hull, GB


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Rated 5 out of 5 stars

We have used Hays many times and have always found the staff to be extremely helpful pleasant polite i would recommend Hays travel in Bransholme Hull. A five star service.

Company replied

Rated 5 out of 5 stars

My wife and I have been in a couple of times in the last week to discuss options for our holiday. Both times the agents (Layla & Sarah) were very knowledgeable, very helpful and very professional. Ha... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Hays Travel North Point 😊 The staff have been so helpful, friendly and professional while helping us book our holiday. Everything was explained clearly, communication has been... See more

Company replied

Rated 5 out of 5 stars

Bit long winded, but that was my own fault as I had her looking for more then one hoilday ,which the lady did without any problem,she was happy to help we came away with a cruise to the fjords

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 42 North Point Shopping Centre, HU7 4EE, Hull, United Kingdom

  • 01482534924

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

We have used Hays many times and have…

We have used Hays many times and have always found the staff to be extremely helpful pleasant polite i would recommend Hays travel in Bransholme Hull.
A five star service.

June 6, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for booking with us again John, lovely to see you both as always :) - Layla

Rated 5 out of 5 stars

Sarah is brilliant …

Sarah was brilliant we went in to enquire about a cruise next year. But alot of the cabins had been taken so we decided to book . She is brilliant listening to everything we ask her.

June 1, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for your repeat custom and your kind words about Sarah :)

Rated 5 out of 5 stars

Excellent and friendly service very…

Excellent and friendly service very knowledgeable staff(Leanne @ north point) has highly recommended thank you

June 3, 2026
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Reply from Hays Travel - North Point

Thank you for booking and leaving a lovely review for Leanne

Rated 5 out of 5 stars

Everything was spot on

My wife and I have been in a couple of times in the last week to discuss options for our holiday. Both times the agents (Layla & Sarah) were very knowledgeable, very helpful and very professional. Have booked with Hays Travel once again and have done so for the last couple of years and we will continue to do so in the future.
Thanks

June 2, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for booking with us again Paul, and a lovely review to read too :) - Layla

Rated 5 out of 5 stars

Really helpful and polite

Really helpful and polite. We managed the get the holiday we was looking for x

May 24, 2026
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Reply from Hays Travel - North Point

Thanks so much for your feedback, we're glad you got booked :)

Rated 5 out of 5 stars

Amazing service from Hays Travel North…

Amazing service from Hays Travel North Point 😊
The staff have been so helpful, friendly and professional while helping us book our holiday. Everything was explained clearly, communication has been excellent, and they have been very patient answering all of our questions.
A special thank you to Lauren and Layla for all your help and support throughout the booking process. I would definitely recommend Hays Travel North Point to anyone looking to book a holiday

May 23, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

This is so lovely to read thank you so much for booking with us Karolina :) Thank you for your kind words - Layla

Rated 5 out of 5 stars

I recently booked a holiday with Hays…

I recently booked a holiday with Hays Travel and had a fantastic experience from start to finish. The staff were friendly, professional, and extremely helpful in finding the perfect holiday to suit my needs and budget.
They made the whole booking process easy and stress-free, answering all my questions and giving great advice and recommendations. Nothing felt too much trouble, and their customer service was excellent throughout.
I would definitely recommend Hays Travel to anyone looking to book a holiday, and I’ll certainly be using them again in the future. Thank you for making the experience so enjoyable!

May 16, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you so much for your kind words! We’re delighted to hear you had such a fantastic experience with us :)

Rated 5 out of 5 stars

Really nice girls at the Bransholme…

Really nice girls at the Bransholme branch made the booking easy … thanks to them all

May 17, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We are so glad our team made your booking easy. Thank you for your kind words!

Rated 5 out of 5 stars

North Point Hull

Sarah at the Hull branch in North Point shopping centre was wonderful. Very knowledgeable, friendly and never rushed us. Fantastic service

May 15, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Tracy,

It was my pleasure, I hope you have a fantastic holiday - Sarah :)

Rated 5 out of 5 stars

Happy to help

Bit long winded, but that was my own fault as I had her looking for more then one hoilday ,which the lady did without any problem,she was happy to help we came away with a cruise to the fjords

May 9, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We're so happy to hear we could help you find a fantastic cruise to the Norwegian Fjords! We appreciate your kind words. :)

Rated 5 out of 5 stars

Great staff

Always like to use this branch of Hays, which is out of town, but importantly have great staff who are warm, friendly and go that extra mile to ensure you have a great holiday.

May 9, 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We appreciate your custom, and we hope you have a fantastic holiday :)

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