12 of us booked our holiday at Hays travel Northpoint shopping with a lady called Ann, she was amazing, she got us all the best deals, we was all very happy, Thankyou
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went in with a holiday I'd found on line.Forgot to get the assistants name,but she found us better flights with a different airport which was a closer transfer ,only 30mins as opposed to our original... See more
Company replied
Called into Hays travel in Northpoint while shopping to enquire about a Christmas break in Benidorm,Spain.The young sales assistant was very helpful, to the point that we booked Christmas week for... See more
Company replied
As always fantastic service from amazing staff. Thank you Leanne and Lauren for booking Croatia and Florida and dealing with the endless questions from us all. Thank you again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 North Point Shopping Centre, HU7 4EE, Hull, United Kingdom
- 01482534924
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleasant friendly staff took time to…
Pleasant friendly staff took time to look for right holiday service and booking brilliant
May 25, 2026
Reply from Hays Travel - North Point
Thank you for booking with us and leaving a lovely review for Sarah
Reply from Hays Travel - North Point
Thank you for your lovely review
Very helpful staff who know what to…
Very helpful staff who know what to look for especially when we was a little unsure where to book our next holiday
May 26, 2026
Reply from Hays Travel - North Point
Thank you for taking the time to leave a review
Really helpful and polite
Really helpful and polite. We managed the get the holiday we was looking for x
May 24, 2026
Reply from Hays Travel - North Point
Thanks so much for your feedback, we're glad you got booked :)
Elise the young lady who we saw was…
Elise the young lady who we saw was very freindly and efficient
May 23, 2026
Reply from Hays Travel - North Point
That's great to hear, thanks for your feedback :)
Amazing service from Hays Travel North…
Amazing service from Hays Travel North Point 😊
The staff have been so helpful, friendly and professional while helping us book our holiday. Everything was explained clearly, communication has been excellent, and they have been very patient answering all of our questions.
A special thank you to Lauren and Layla for all your help and support throughout the booking process. I would definitely recommend Hays Travel North Point to anyone looking to book a holiday
May 23, 2026
Reply from Hays Travel - North Point
This is so lovely to read thank you so much for booking with us Karolina :) Thank you for your kind words - Layla
I recently booked a holiday with Hays…
I recently booked a holiday with Hays Travel and had a fantastic experience from start to finish. The staff were friendly, professional, and extremely helpful in finding the perfect holiday to suit my needs and budget.
They made the whole booking process easy and stress-free, answering all my questions and giving great advice and recommendations. Nothing felt too much trouble, and their customer service was excellent throughout.
I would definitely recommend Hays Travel to anyone looking to book a holiday, and I’ll certainly be using them again in the future. Thank you for making the experience so enjoyable!
May 16, 2026
Reply from Hays Travel - North Point
Thank you so much for your kind words! We’re delighted to hear you had such a fantastic experience with us :)
Friendly professional staff as…
Friendly professional staff as always...efficiently booked and all my needs were met
May 22, 2026
Reply from Hays Travel - North Point
That's great to hear, thank you so much for your feedback :)
Really nice girls at the Bransholme…
Really nice girls at the Bransholme branch made the booking easy … thanks to them all
May 17, 2026
Reply from Hays Travel - North Point
We are so glad our team made your booking easy. Thank you for your kind words!
North Point Hull
Sarah at the Hull branch in North Point shopping centre was wonderful. Very knowledgeable, friendly and never rushed us. Fantastic service
May 15, 2026
Reply from Hays Travel - North Point
Tracy,
It was my pleasure, I hope you have a fantastic holiday - Sarah :)
Happy to help
Bit long winded, but that was my own fault as I had her looking for more then one hoilday ,which the lady did without any problem,she was happy to help we came away with a cruise to the fjords
May 9, 2026
Reply from Hays Travel - North Point
We're so happy to hear we could help you find a fantastic cruise to the Norwegian Fjords! We appreciate your kind words. :)
Great staff
Always like to use this branch of Hays, which is out of town, but importantly have great staff who are warm, friendly and go that extra mile to ensure you have a great holiday.
May 9, 2026
Reply from Hays Travel - North Point
We appreciate your custom, and we hope you have a fantastic holiday :)
Was just looking for a late deal was…
Was just looking for a late deal was very pleased with the service and had a holiday booked in no time, was very helpful and listened to what I preferred.
May 14, 2026
Reply from Hays Travel - North Point
We're so glad we could help you find a great late deal and appreciate your kind words about our service. We hope you have a wonderful holiday!
Reply from Hays Travel - North Point
We are so pleased to hear you had a positive experience. Thank you for your kind words!
The staff made the booking process very…
The staff made the booking process very easy well done
May 13, 2026
Reply from Hays Travel - North Point
That's great to hear, thank you for your feedback.
Fantastic service
Always been a Fantastic service. The staff are very friendly, polite and informative. Nothing too much trouble. Excellent. I wouldn’t go anywhere else.
April 28, 2026
Reply from Hays Travel - North Point
That's great, thank you so much :)
Reply from Hays Travel - North Point
Thank you so much for your lovely review :)
Been with you a few years now and we…
Been with you a few years now and we have always been pleased with your service. This is largely down to your staff. They are helpful, pleasant and competent. Thanks to your Bransholme people.
May 7, 2026
Reply from Hays Travel - North Point
Thank you for your kind feedback !
The travel agent we spoke to listened…
The travel agent we spoke to listened to what we asked understood what we wanted and found us an amazing deal. Allayed our fears and explained things we didn’t understand.
May 1, 2026
Reply from Hays Travel - North Point
That's so lovely to hear, thank you so much for your feedback and for booking with us :)
Ann was fantastic
Ann was fantastic. Her advice and willingness to ask her colleagues where necessary to give us the best experience.
May 3, 2026
Reply from Hays Travel - North Point
That's great to hear! Thank you so much :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.