12 of us booked our holiday at Hays travel Northpoint shopping with a lady called Ann, she was amazing, she got us all the best deals, we was all very happy, Thankyou
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went in with a holiday I'd found on line.Forgot to get the assistants name,but she found us better flights with a different airport which was a closer transfer ,only 30mins as opposed to our original... See more
Company replied
Called into Hays travel in Northpoint while shopping to enquire about a Christmas break in Benidorm,Spain.The young sales assistant was very helpful, to the point that we booked Christmas week for... See more
Company replied
As always fantastic service from amazing staff. Thank you Leanne and Lauren for booking Croatia and Florida and dealing with the endless questions from us all. Thank you again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 North Point Shopping Centre, HU7 4EE, Hull, United Kingdom
- 01482534924
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday
Great, friendly and helpful service. Have booked many holidays here and always had a great service. Will be booking with them again.
May 7, 2026
Reply from Hays Travel - North Point
Thank you so much for your feedback, that's great to hear!
Excellent service from Leanne
Excellent service from Leanne
Lots of information and details about holiday
Will definitely book again
May 3, 2026
Reply from Hays Travel - North Point
Thank you so much for your feedback, that's great to hear!
Reply from Hays Travel - North Point
Thank you so much for your feedback, that's great to hear!
Fabulous
Fabulous. Booked a few city breaks now with North point. Staff are always friendly listen to your needs and always find what you want.
May 3, 2026
Reply from Hays Travel - North Point
Thank you so much for your feedback, that's great to hear! Our pleasure
Easy to book an holiday
Easy to book an holiday, tell them what you require and they come back with with Good choices at competitive prices.
Thanks Layla
April 26, 2026
Reply from Hays Travel - North Point
Thank you so much for your feedback, that's great to hear!
The girls in the shop make it an…
The girls in the shop make it an exceptional experience. Lovely to speak, and deal with.
Leanne is the person who i deal with mostly, but it's to long a story to go into.
I'll just say she is exceptional to say the least.
May 1, 2026
Reply from Hays Travel - North Point
Thanks for the feedback and for booking with us again :)
Reply from Hays Travel - North Point
Karen ,
We are happy to hear that you received great service and found exactly what you wanted. We appreciate your positive feedback and thank you!
I was Derek greeted straight away by a young…
I was greeted straight away by a young lady called Sarah and she found a holiday package at the exact hotel in Malta and even got a discount on the price and also fifty pounds of our parking fee.and also listened to all our needs which worked out £250 cheaper than TUI.a big Thank you to Sarah at Northpoint.
April 30, 2026
Reply from Hays Travel - North Point
That's great to hear, glad you got sorted and we hope you have the best time in Malta :)
Great Staff
Very professional and very helpful lovely staff, Ann was the lady who helped with our booking always rang me back when she said, nothing to much bother lovely woman, aways have a great holiday when booking here. North point.
April 26, 2026
Reply from Hays Travel - North Point
That's great to hear! Thanks for your feedback & for booking with us :)
Always happy with the experience we…
Always happy with the experience we have booking our holiday staff are very helpful and always come out with exactly what we want
April 19, 2026
Reply from Hays Travel - North Point
Thanks for booking with us again! :)
We thought the service was very good…
We thought the service was very good and very helpful xx
September 20, 2025
Reply from Hays Travel - North Point
Thank you for your feedback, that's great to hear :)
Lauren was really professional and helpful
Lauren was really helpful and found a holiday perfect for me, booking it was easy and definitely cheapest deal ive found , thanks again
April 16, 2026
Reply from Hays Travel - North Point
thank you for your great feedback, it's much appreciated :)
Reply from Hays Travel - North Point
Thank you for this great feedback, we appreciate it :)
Always a good experience
All the girls are easy to talk to very polite and professional easy process booking a holiday with Ann
April 20, 2026
Reply from Hays Travel - North Point
Good Morning, thank you for your kind words, its our pleasure too book your Holiday, have a fab time!
Issue resolved
After a little hiccup with the booking I'd made the staff did everything they could to put things right and resolve the issue.
April 11, 2026
Reply from Hays Travel - North Point
Thank you for your review, we are so glad we were able to help :)
Sophi went over and above expectations
Sophi went over and above expectations
Have booked another holiday as Hays travel
makes it stress free
Sharon Foster
April 13, 2026
Reply from Hays Travel - North Point
Thank you for your review :)
Sarah very patiently went through to…
Sarah very patiently went through to get use a good deal and airport times to our advantage
April 18, 2026
Reply from Hays Travel - North Point
Thank you so much for your feedback, that's great to hear!! :)
Always friendly helpful staff.
April 17, 2026
Reply from Hays Travel - North Point
Thank you so much, we're so pleased to hear that! :)
As always the service was first class
As always the service was first class. The well trained staff whilst booking the holiday explain everything. We will be back again.
April 14, 2026
Reply from Hays Travel - North Point
Thanks for the great feedback and for booking with us again :)
Very knowledgeable
The young lady who serve us, was very knowledgeable about the trip we wanted to do, very efficient at her job
April 7, 2026
Reply from Hays Travel - North Point
That's so lovely to hear, thank you so much :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.