Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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See what reviewers are saying
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
Company replied
Absolutely exceptional service. The travel agent I spoke to (Rachel) was highly professional and knowledgeable. She answered all my queries and did her very best to ensure that all my preferences we... See more
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We have booked a few holidays with Hayes at the North Shields branch and they are always so approachable and helpful, especially Rachel. She is fantastic and always shows interest and tries her... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
949 reviews
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Knowledgeable and friendly
I have used Hays Travel to book holidays for a number of years. The staff have great knowledge of the travel industry and take there time to find just the right holiday to meet my needs.
August 24, 2026
Reply from Hays Travel - North Shields
Alan Watson,
Thank you for your wonderful feedback! We are so pleased to hear that our team's knowledge and dedication have consistently helped you find the perfect holiday to meet your needs over the years. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel North Shields
Happy returning customers
Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday a few days later and making the whole process a smooth easy transaction. Very happy as usual with customer service and Hays travel
August 25, 2026
Reply from Hays Travel - North Shields
Kenneth Horn,
Thank you for your wonderful feedback! We are delighted to hear that you received plenty of information to make an informed decision and that the booking process was smooth and easy.
Kind Regards
Hays Travel North Shields
Dawn helped me choose at North Shields…
Dawn helped me choose at North Shields and I hope to have a week's holiday at a good hotel in Tunisia.
August 23, 2026
Reply from Hays Travel - North Shields
Miss Whitty,
We're so glad to hear that our team member provided excellent assistance. We hope you have a wonderful holiday in Tunisia!
Kind Regards
Hays Travel North Shields
Book with Hays regularly always made…
Book with Hays regularly always made welcome and always excellent service
Wouldn’t go anywhere else staff are Great
August 21, 2026
Reply from Hays Travel - North Shields
F J SAUNDERS,
Thank you for your wonderful review! We are so pleased to hear that you always feel welcome and receive excellent service from our team. We truly appreciate your loyalty.
Kind Regards
Hays Travel North Shields
Every time we go into this store we are…
Every time we go into this store we are welcomed by smiles and offers of help. Two recent visits ended with a holiday booked for next year. This isn’t the first or last time we will use Hays!
August 21, 2026
Reply from Hays Travel - North Shields
KAY,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently feel welcomed and supported by our team. We look forward to helping you book many more holidays in the future!
Kind Regards
Hays Travel North Shields
Dawn was very helpful and patient…
Dawn was very helpful and patient helping me find the best holiday
August 20, 2026
Reply from Hays Travel - North Shields
SANDRA,
Thank you for your wonderful 5-star review! We are so pleased to hear that Dawn was helpful and patient in finding you the perfect holiday.
Kind Regards
Hays Travel North Shields
Staff very helpful went up and be…
Staff very helpful went up and be beyond to help us choose the holiday we were looking for
August 13, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye :)
Brilliant professional service
Brilliant professional service. Relaxed and informative. Extremely helpful.
Would definitely recommend.
August 20, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye :)
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Dawn :)
The staff are always very friendly…
The staff are always very friendly &helpful whenever we visit & as usual were able to fulfill our wishes.
August 11, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review - We hope you have a lovely holiday, Thanks Dawn :)
Mams 80th birthday
I wanted to book a cruise for mams 80th birthday. As her birthday falls in April, I was concerned regarding the weather. Rachel, as always, was able to come up with the ideal solution.
Great service once again. Thanks Rachel, you are an absolute star :)
August 15, 2026
Reply from Hays Travel - North Shields
Michelle,
Thank you so much for your wonderful feedback! We are so pleased to hear that our Rachel was able to find the ideal solution for your mother's special birthday cruise. It's great to know you received such fantastic service once again.
Kind Regards
Hays Travel North Shields
Very happy from start to finish highly…
Very happy from start to finish highly recommend
August 16, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review - We hope you have a lovely time in Mexico, Thanks Dawn :)
I’m a returning customer
I’m a returning customer because of the friendly professional service I receive every time I call in to enquire or making bookings. The staff are very well trained and courteous giving much valuable advice which is much appreciated, thanks!
August 14, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Dawn :)
Calling in to the North Shields branch…
Calling in to the North Shields branch looking for a marella transatlantic cruise I was so pleased when Dawn helped me to book at a great priced holiday also after a call to TUI was able to book me premium seats on the aircraft a big thank you to Dawn and all the friendly team always happy to visit and book my holiday with Hays travel
August 13, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Dawn :)
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye :)
The lady who dealt with my request was…
The lady who dealt with my request was fabulous,
Even when my payment came out of bank but wasn’t showing on the system, she patiently dealt with it.
As this was a Saturday it was a bit harder for her.
💯 % customer service
August 9, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Laura :)
Excellent
Excellent. The lass what dealt with my , holiday was so helpful and nothing was to much!
August 9, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Laura :)
Best place to book a holiday
All lovely ladies in there .wouldn’t go anywhere else to book my holiday,they go out of their way to help with my requests
August 4, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Jess :)
All staff are amazing in this branch
All staff are amazing in this branch. Dawn goes above and beyond every single time
August 4, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Dawn :)
We booked two holidays today great…
We booked two holidays today great service as always friendly helpful staff
August 1, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Dawn :)
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