Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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See what reviewers are saying
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
Company replied
Absolutely exceptional service. The travel agent I spoke to (Rachel) was highly professional and knowledgeable. She answered all my queries and did her very best to ensure that all my preferences we... See more
Company replied
We have booked a few holidays with Hayes at the North Shields branch and they are always so approachable and helpful, especially Rachel. She is fantastic and always shows interest and tries her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
949 reviews
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Finding the ideal holiday
Dawn went above and beyond by taking our holiday criteria requests and finding the ideal vacation. Thank you Dawn and the team at Hayes North Shields.
May 31, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Dawn
Dawn always makes me feel relaxed and…
Dawn always makes me feel relaxed and goes out her way to help
May 31, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Dawn
Reply from Hays Travel - North Shields
Thank you for your feedback it is always a pleasure helping your arrange your holiday - Thanks Rachel
They need to be helpful polite to each and everyone that goes in to the shop.
Every place here or abroad I have always received the best from all of the staff, very pleasant professional and friendly staff.
May 30, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays - Thanks Dawn
helpful from when i entered the shop…
helpful from when i entered the shop and explained to me that certain cruises have single cabins therefor i booked but did have a problem with the link for secure deposit payment but i returned to the branch to complete my booking for the TASTE OF THE TROPICS and FAY your adviser even checked to see if visa's were required at any time .
Excellent service and thank you all.
May 30, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely feedback it was a pleasure helping you find and book you Caribbean cruise :) Thanks Faye
Was served very professionally
Was served very professionally, & took time to find a ideal holiday for a single person
May 21, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you with your holiday requirements - Thanks Laura
Fantastic Personal Service
Three members of staff went over and above to secure a booking for Cunard's Four Queens Celebrations as soon as bookings went live, securing me a cabin in my preferred area at the advertised price before the price skyrocketed throughout the day and the ship was full a few hours later! Thank you Rachel, Dawn and Faye at Hays North Shields.
May 14, 2026
Reply from Hays Travel - North Shields
Thank you for your amazing comments it was a pleasure helping you secure a fabulous price on your cruise :) Thanks Faye
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Laura
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Laura
Very friendly staff who were very…
Very friendly staff who were very informative and dealt with questions well
May 12, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
helpful staff
May 10, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Rachel
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Dawn
Staff were very friendly and helpful
Staff were very friendly and helpful. The whole visit was stress free. We were able to book exactly what we wanted. Would definitely recommend them to friends and family.
May 5, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Jess
Excellent friendly service once again
Excellent friendly service once again. Knowledgeable staff who understand your needs. Booked our holidays with ease and will definitely go back 🤩
May 5, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
Faye was very helpful.
September 2, 2025
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
The 2 girls Faye and Laura were…
The 2 girls Faye and Laura were brilliant,an asset to Hayes Travel.The booking process and the service was amazing and very helpful.
May 9, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye & Laura
Dawn was very helpful and informative…
Dawn was very helpful and informative and it wa easy to book my holidaywith her. I can honestly say that all the staff at North Shields branch are very polite and very helpful and have no worries in recommending anyone booking their holiday through them
May 7, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Dawn
From arriving at shop information…
From arriving at shop information giving and explanation bout holiday was very good
Staff was understanding helpful and friendly
Thanku
May 7, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
Dawn at Hays Travel
We have used Hays Travel , North Shields for a few years now, but always try and deal with Dawn, who goes above and beyond when it comes to booking our holidays. Very friendly, helpful and professional.
May 6, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments I hope you have a lovely holiday - Thanks Dawn
Reply from Hays Travel - North Shields
Thank you for your lovely comments I hope you have a lovely holiday - Thanks Dawn
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