Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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See what reviewers are saying
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
Company replied
Absolutely exceptional service. The travel agent I spoke to (Rachel) was highly professional and knowledgeable. She answered all my queries and did her very best to ensure that all my preferences we... See more
Company replied
We have booked a few holidays with Hayes at the North Shields branch and they are always so approachable and helpful, especially Rachel. She is fantastic and always shows interest and tries her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
949 reviews
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Young lady was helpful and informative …
Young lady was helpful and informative patient and pleasant. Just really nice to interact with
July 11, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Rachel :)
The Hays crew are always helpful…
The Hays crew are always helpful friendly and get you where you want to go excellent 👌
July 1, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you - Thanks Dawn
Faye from the North Shields branch was…
Faye from the North Shields branch was so helpful. She kept me updated with all the information about the holiday I chose. She offered me alternatives and prices.
So pleased with the whole process of booking my holiday.
July 10, 2026
Reply from Hays Travel - North Shields
many thanks for your lovely review, after speaking to you I understand you pressed the incorrect star rating and you would have been happy to give Faye a 5*! We appreciate your regular custom with us and I am sure you will have a fab time in Corfu. Best regards, Dawn
Very helpful lady gave me lots of…
Very helpful lady gave me lots of information and help choosing my holiday well done North Shields
July 8, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
As always the girls in North Shields…
As always the girls in North Shields branch made everything easy and they are so helpful to make sure I got the right holiday
June 30, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
They match or better the price I can…
They match or better the price I can get on line and therefore take the responsibility off me. I know that I can go back to them at any time to get solve any problems I might have. They navigate through the booking process with ease.
June 30, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Faye
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Rachel
Great Staff
Friendly, knowledgeable attentive staff that really go that little bit extra to get us the right holiday for us. Would highly recommend using Hayes & we will be booking our future holidays with them
June 25, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Faye
Friendly service
The staff booked the holiday I was interested in for me & answered any queries I had.
Friendly efficient service as always at North Shields branch
June 29, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Faye
really good service
really good and
well informed staff member who
explained in detail all of our options and was able got us a really good deal
June 19, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Rachel
The young lady that helped us was very…
The young lady that helped us was very helpful and pleasant.
Went above and beyond to help us.
June 30, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Rachel
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Laura
Excellent service
Knowledge, professional, friendly, excellent customer service. The holiday was booked with no fuss, good communication. We always use Hays travel in North shields.
June 25, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback Susan! It's always great to see you and help you with your holiday plans. best regards, Faye :)
The staff assisted us was very friendly…
The staff assisted us was very friendly and helpful to all inquiries we had regarding the cruise. The booking process was done smoothly and the service was great.
June 24, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
The lady we dealt with was excellent…
The lady we dealt with was excellent with our booking.
June 20, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
As always Hayes first class
As always Hayes help with booking your Holiday and making sure you get the best deals. The staff are always first class and provide an excellent service.
June 9, 2026
Reply from Hays Travel - North Shields
Thank you for your wonderful comments its always a pleasure helping you arrange you holidays - Thanks Jess
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback! It's always great to see you and help you with your holiday plans. best regards, Dawn
Great and caring service
Great and caring service; nothing was too much from my booking and then having too re-book my flight, TOP DRAW!!!.
June 7, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping your arrange your flights - thanks Faye x
Listed to what I was after and at a…
Listed to what I was after and at a great price thank you Rachel
June 2, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Rachel
Fantastic service
Fantastic service. The staff cannot do enough for you. Way over and above.
May 31, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Dawn
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