Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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See what reviewers are saying
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
Company replied
Absolutely exceptional service. The travel agent I spoke to (Rachel) was highly professional and knowledgeable. She answered all my queries and did her very best to ensure that all my preferences we... See more
Company replied
We have booked a few holidays with Hayes at the North Shields branch and they are always so approachable and helpful, especially Rachel. She is fantastic and always shows interest and tries her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
949 reviews
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Happy travels with Hays
Always greeted with a smile. The girls are super helpful, explain everything, help with travel insurance and foreign currency. Always a pleasure booking our holidays 😃
May 2, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holiday - Thanks Rachel
The lady who dealt with me was great
The lady who dealt with me was great. She asked questions about what I wanted from a holiday and made notes before she even opened her computer. Listened to what I said and took her time. She was knowledgeable about the destinations I was interested in and was careful to keep my budget in mind. Thoroughly professional
April 28, 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Dawn :)
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Dawn :)
Very helpful and accommodating
Very helpful and accommodating. Assistant was training and did excellent.
April 17, 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Laura :)
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Jess :)
Excellent service (as usual!!)
Rachal got quotes for me which she emailed to me.
She was friendly and booked my holiday. I wasn't hurried during the process as it was done in a relaxed atmosphere.
April 5, 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Rachel :)
Called in to book a coach holiday
Called in to book a coach holiday and found the process very easy as staff are so helpful. We always tend to book at North Shields branch as always have a good experience there .
April 10, 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Thanks Rachel
We spoke to Dawn at North Shields
We spoke to Dawn at North Shields.
Dawn was very helpful, listened to our needs for our holiday and fined tuned it. Dawn was perfect in all ways, kind, friendly and knowledgeable.
Thank you
April 2, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback Celia, it was a pleasure to help you with your holiday plans. Best regards, Dawn
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you with your holiday - Thanks Faye
The agents are lovely and friendly
The agents are lovely and friendly. They go to great lengths to get you the holiday of your choice. They always say after your holiday let us know how it went. I will always use hays travel when booking for the great deals .
April 7, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely words.
We hope you have the best time :)
Thanks Rachel.
Staff were extremely pleasant and…
Staff were extremely pleasant and looked for every thing we asked for
March 26, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review :)
We hope you have a great time, Thanks Faye
Pleasant and very helpful staff who go…
Pleasant and very helpful staff who go out of their way to help you find the right holiday for you
April 4, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays - thanks Faye
Staff are always so helpful and…
Staff are always so helpful and pleasant . So much patience no matter how busy.
April 2, 2026
Reply from Hays Travel - North Shields
Thank you so much for your loving words.
We hope you have the best time :)
Thanks Rachel.
Reply from Hays Travel - North Shields
Thank you so much for your lovely words.
We hope you have the best time in Cyprus :)
Thanks Jessica
Once again, excellent customer service and won't hesitate to use for our next trip
Called in to check out options for a trip planned for next year. Within 45 minutes we had booked as we had been given excellent advice and numerous ideas as to what would suit our needs. We popped in with a friend who was able to book their own flights and hotel to join us even though they are flying from a different airport. Even better, after looking in to it for us, they were able to time everyone's flights to allow us to meet at the destination airport and travel to the hotel together. We won't hesitate to use them for our next trip.
March 18, 2026
Reply from Hays Travel - North Shields
Thank you so much for your kind words.
We hope you have the best time in Benidorm :)
Thanks Faye
Reply from Hays Travel - North Shields
Thank you so much for your lovely review :)
We hope you have the best time.
Thanks Jess
Reply from Hays Travel - North Shields
Thank you so much for your kind words.
We hope you have a amazing holiday!
Thanks Dawn :)
Amazing staff
As always staff are brilliant helpful always polite and make things so Easy to book a holiday we have used north shields for along time and will continue to do so. a big thank to all the girls just keep doing what you're doing
March 21, 2026
Reply from Hays Travel - North Shields
Thank you so much for your fab review.
We hope you have the best holiday :)
Thanks Faye.
Used hays for many years.( north…
Used hays for many years.( north shields) all the girls are lovely ,helpful and very professional .always get a warm welcome well done hays and team best travel agent in my opinion
March 15, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have lush time in Turkey :)
Thanks Laura
Australia
Rachel listened intently to my request and repeated back important details, she searched the system to find flights and accommodation I requested
March 21, 2026
Reply from Hays Travel - North Shields
Thank you so much Brenda,
Was a pleasure to hope your holiday, We hope you have the best time :)
Thanks Rachel
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