Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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See what reviewers are saying
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
Company replied
Absolutely exceptional service. The travel agent I spoke to (Rachel) was highly professional and knowledgeable. She answered all my queries and did her very best to ensure that all my preferences we... See more
Company replied
We have booked a few holidays with Hayes at the North Shields branch and they are always so approachable and helpful, especially Rachel. She is fantastic and always shows interest and tries her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
949 reviews
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We have used Hays for a good few years…
We have used Hays for a good few years and the fact that the staff know our holiday history and what we like in a holiday makes the booking experience so much easier, nothing seems to be a problem helping us to achieve our perfect holiday, long may it continue 👍
November 23, 2025
Reply from Hays Travel - North Shields
Thank you for your lovely comments. Lovely to see you both again to get another holiday booked up! See you soon, thanks Rachel :)
Fantastic as always
Fantastic as always. It’s why I’ll keep using hays North Shields for booking my cruises
November 21, 2025
Reply from Hays Travel - North Shields
Thank you for the lovely feedback. We love that you keep coming back to us. Regards Faye
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted. Thanks Rachel :)
Very friendly service from Hays we have…
Very friendly service from Hays we have now a nice holiday to look forward.
November 14, 2025
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted. Thanks Faye :)
Reply from Hays Travel - North Shields
Many thanks for your great feedback! It was a pleasure to help with what will be a fabulous trip. Best regards, Dawn
Professionalism of staff
Professionalism of staff. Polite and friendly, welcoming staff member
November 13, 2025
Reply from Hays Travel - North Shields
Many thanks for your great feedback! It was a pleasure to help with what will be a fabulous trip. Best regards, Rachel :)
I wanted to book a short break to…
I wanted to book a short break to Krakow with my wife as a surprise for her, next year but could not find the answers to what I wanted online.Went to North Shields Hays with my daughter and met Rachel. Very helpful, professional didn’t push at all and answered all my questions. Rachel found what I wanted.Arranged the break and I paid for it. Very good. Thanks Rachel.Dealing with a human makes all the difference!!
November 12, 2025
Reply from Hays Travel - North Shields
Many thanks for your great feedback! It was a pleasure to help with what will be a fabulous trip. Thanks Rachel :)
Brilliant customer service
Brilliant customer service. Dawn helped us to find the prefect holiday and made the process really easy. Lots of options were given and nothing was too much trouble.
November 11, 2025
Reply from Hays Travel - North Shields
Many thanks for your great feedback! It was a pleasure to help with what will be a fabulous trip. Best regards, Dawn
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted. Thanks Faye :)
The service is always top class that’s…
The service is always top class that’s why we never go anywhere else and the girls are so knowledgeable
October 22, 2025
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted. Thanks Rachel :)
Very friendly customer service
Very friendly customer service. Took time to check possible options for us
Explained everything very clearly.
October 26, 2025
Reply from Hays Travel - North Shields
Thank you for the kind words, so glad I managed to get you sorted :)
Thanks Jess
Amazing staff at North Shields 🫶🏻
October 18, 2025
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted. Thanks Rachel :)
River Cruise
Rachel was extremely pleasant and helpful. She made booking our cruise easy, without any problems.
October 23, 2025
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted. Thanks Rachel :)
Holidays can be booked with ease and from knowledgeable staff
Very helpful staff attended our needs perfectly
October 21, 2025
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted. Susan
So easy and simple excellentcustomer…
So easy and simple excellent customer journey!
October 19, 2025
Reply from Hays Travel - North Shields
Thank you for your lovely review, We hope you have an amazing time :)
Thanks - Jess
Book with confidence.I have used Hays…
Book with confidence.I have used Hays Travel a few times and would definitely recommend them.l was highly satisfied with this booking as always .The staff are very helpful.
October 9, 2025
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holiday - Thanks Jess :)
Always a pleasure to deal with this…
Always a pleasure to deal with this branch. All staff are very helpful and friendly, great service from Rachel.
October 15, 2025
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays - Thanks Rachel x
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays - Thanks Faye
Very helpful staff when we booked a…
Very helpful staff when we booked a cruise for first time
October 11, 2025
Reply from Hays Travel - North Shields
Thank you for your kind review, We hope you have the best time on your cruise :)
Thanks - Jess x
Quick and simple to do
October 4, 2025
Reply from Hays Travel - North Shields
many thanks for your great feedback. It's always a pleasure to help with your holiday plans!
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