Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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See what reviewers are saying
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
Company replied
Absolutely exceptional service. The travel agent I spoke to (Rachel) was highly professional and knowledgeable. She answered all my queries and did her very best to ensure that all my preferences we... See more
Company replied
We have booked a few holidays with Hayes at the North Shields branch and they are always so approachable and helpful, especially Rachel. She is fantastic and always shows interest and tries her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
949 reviews
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Dawn
Dawn, the rep who took care of me was brilliant. She listed to what I wanted and took the time to also show me some alternatives before getting me a really good flight in the price range I was looking for. She made the experiance really good for me
January 15, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, I was happy to assist you, Have a great time.
Thanks
Dawn
Knowledgeable friendly staff
Knowledgeable friendly staff, eager and keen to help, would happily recommened the shop in north shields to anyone
January 13, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Always happy to help
Thanks
Dawn
They are very helpful and nothing was a…
They are very helpful and nothing was a problem to them
June 24, 2025
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, we hope you have the best time :)
Thanks - Faye
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, it was a pleasure meeting you and we hope you have the best time :)
Thanks - Faye
Lovely staff
The staff are always welcoming, friendly, helpful and efficient. Good at keeping us informed about any holiday updates and arrangements.
January 10, 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Rachel :)
Friendly and approachable staff, who support their team members when needed.
Rachel did a lot of research to enable us to make the right decision booking our holiday. Also its the first time we've been offered a cuppa in a travel agents.
January 9, 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Rachel :)
Greek holiday
Made contact by telephone- call was answered promptly and my query was dealt with within half an hour I then booked the holiday at a very reasonable price. All went well.
January 4, 2026
Reply from Hays Travel - North Shields
Thank you for your kind review. I hope you have a lovely time.
Thanks - Jess :)
The young lady that attended to us was…
The young lady that attended to us was attentive and very knowledgeable patient and thorough we always book with Hays travel. Willie
January 10, 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Dawn :)
Great customer service
Great customer service, all the members of staff are very helpful and all doing an outstanding job, thank you all
January 9, 2026
Reply from Hays Travel - North Shields
Thank you for your feedback, Always a pleasure to serve you.
Faye
Very friendly speedy service very…
Very friendly speedy service very knowledgeable staff
January 8, 2026
Reply from Hays Travel - North Shields
Thank you for your feedback, Always a pleasure to serve you.
Faye
Susan is an absolute expert who pays…
Susan is an absolute expert who pays attention to every small detail. She provided us with a list of travel tips, sorted our check-ins, and even secured us a lovely room upgrade. Her knowledge and patience with our many questions made all the difference. We will definitely be booking our future holidays with her!" Hayes traval north sheilds
January 7, 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Susan
Dawn and all the staff are lovely xx
Excellent staff so friendly always happy to help . Wouldn't book my holidays anywhere else.
January 6, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comment Shirley, always a pleasure to serve you.
Dawn
Susan the manager was fantastic with me…
Susan the manager was fantastic with me as Deaf woman
She is very Deafaware. I was so happy and feel so relaxed with Susan. I feel she will look after me all way through
I would like to say thank you
I would recommend to anyone to go there
January 6, 2026
Reply from Hays Travel - North Shields
Thank you for the kind comments and lovely feedback, it was so nice to meet with you and your friend. You have an amazing holiday to look forward to. Susan
Reply from Hays Travel - North Shields
Many thanks for your lovely feedback. It was a pleasure to help with your holiday plans. Best regards, Dawn
Great service
Susan was fantastic, great customer service skills.
She looked for exactly what we wanted and even managed to get us a much better deal on our holiday.
I dont think I will ever book another holiday online and I can't recommend hays enough.
If you want a bargain and a fantastic holiday go to Hays
January 4, 2026
Reply from Hays Travel - North Shields
Thanks for your lovely feedback. So glad we managed to get you sorted :)
Thanks Susan
Laura was so helpful even though she…
Laura was so helpful even though she was new to hays she was very professional and helped us find a holiday and in our budget
December 31, 2025
Reply from Hays Travel - North Shields
Thank you so much Patricia, Hope you have a wonderful holiday, Always here to help in the future.
Laura
Could not do anything better
Could not do anything better. Thay do all wat u want very helpful. Best hays shop in north shields Newcastle
Mrs S Jones
December 31, 2025
Reply from Hays Travel - North Shields
Thank you for your lovely comments :) Nice to see you again! Rachel
Jessica took her time describing the…
Jessica took her time describing the hotel and local facilities giving us time to work out what suited us.
December 30, 2025
Reply from Hays Travel - North Shields
Many thanks for your feedback! we will pass on your comments to Jess.
Lovely very helpful staff nothing was…
Lovely very helpful staff nothing was any trouble to them.
November 29, 2025
Reply from Hays Travel - North Shields
Thank you for your lovely feedback it was a pleasure helping you arrange your 2 holidays :) Thanks Faye
Always helpful at North Shields branch
Always helpful at North Shields branch!
Thank you Rachel
November 23, 2025
Reply from Hays Travel - North Shields
Thank you for your lovely comments. Hope you all have a great time! Thanks, Rachel :)
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