Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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See what reviewers are saying
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
Company replied
Absolutely exceptional service. The travel agent I spoke to (Rachel) was highly professional and knowledgeable. She answered all my queries and did her very best to ensure that all my preferences we... See more
Company replied
We have booked a few holidays with Hayes at the North Shields branch and they are always so approachable and helpful, especially Rachel. She is fantastic and always shows interest and tries her... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
949 reviews
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Lovely helpful staff
February 3, 2026
Reply from Hays Travel - North Shields
Thank you for your feedback it was a pleasure helping you with your holiday - Thanks Jess
Reply from Hays Travel - North Shields
Thank you for your feedback it is always a pleasure helping you with your holidays - Thanks Dawn
Very friendly staff very helpful and we…
Very friendly staff very helpful and we managed to book our holiday within half an hour and got a discount which ended up cheaper than the online price quoted though the tour operator
February 1, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holiday to Turkey Thanks Faye
My wife and I found your staff very…
My wife and I found your staff very friendly, helpful and efficient.We could not have received better help in booking our holiday. Ramon and Joyce Pini
January 21, 2026
Reply from Hays Travel - North Shields
Thank you for your feedback it is always a pleasure helping you with your holidays - Thanks Rachel
Helpful Hays.
It was a pleasure to have the help of Laura. Although Laura was new at the job She coped with the booking very well. Very helpful and efficient.
January 29, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback Jean, Was a pleasure to help you. Hope you have the best time.
Laura :)
Very good service in person the Hays…
Very good service in person the Hays team at North Shields were very helpful
January 19, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Laura
This is our first holiday abroad for…
This is our first holiday abroad for nearly 40 years.
Dawn was very friendly and helpful, she explained everything in a easy to understand way.
January 24, 2026
Reply from Hays Travel - North Shields
Aww thank you so much for the lovely feedback. It was my pleasure to get you all booked and I know you will have an amazing time. Dawn
Dawn
Dawn, the travel consultant was and always is, dedicated to finding the holiday tailored to your needs. Thorough and patient every step of the way. A credit to Hays.
January 25, 2026
Reply from Hays Travel - North Shields
Aww thank you so much for the lovely feedback. It was my pleasure to get you all booked and I know you will have an amazing time. Dawn
Tromsø trip
Susan was amazing and very helpful , thanks to her we are looking forward to our holiday.
Thank you Susan 😊
January 23, 2026
Reply from Hays Travel - North Shields
Aww thank you so much for the lovely feedback. It was my pleasure to get you all booked and I know you will have an amazing time. Susan
Great advice and discounts.
Got what we wanted with guidance from Rachel at North Shields, appreciated the discounts she found for us.
January 20, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Great staff very helpful top marks
January 22, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
Lanz
Lovely friendly staff and knowledgeable of our needs and then suggestions of new places to visit for the future
January 21, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Exceptional service
We normally deal with Susan and she's very knowledgeable and friendly. Always gives us exceptional customer service
January 21, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Susan
My wife and I entered Hayes travel in…
My wife and I entered Hayes travel in North Shields and was greeted with a smile from the staff in the premises,a good start.We informed Rachel who was dealing with our request what we required,she dealt with the matter quickly and efficiently reading through the terms of our booking in case we had missed something that may have been important us.She could not have been more helpful and understanding to us.That being said all the staff in the agency have our high regard to the manner they treat there customers
January 20, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Faye was really nice and friendly she…
Faye was really nice and friendly she checked through a lot of different options and prices until we found the best deal for us. She then split our group into three do we all got served at the same time and didn’t have to wait around x
January 19, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
Reply from Hays Travel - North Shields
Many thanks for your feedback, it was a pleasure to meet you and help with your holiday plans. Best regards, Dawn
Great friendly service
Friendly, reliable staff who always go out of their way to help, especially Rachel who we always go to.
January 16, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Excellent service as always
January 16, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
staff as always very helpful and polite…
staff as always very helpful and polite would recommend hays to everyone
January 8, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Always happy to help :)
Thanks
Laura
GrFaye was fantasticeat experience.Faye was absolutly…
Great experience.Faye was absolutly wonderful ,nothingwas too much trouble.will be back to book next holiday. 10/10
January 15, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks
Faye
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