I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always booking our holiday at Hays Travel in Northallerton was a very positive experience. We were dealt with in a very professional, courteous and efficient manner. Our holiday was fairly straight... See more
Company replied
Nicola was inviting and very helpful, providing gentle suggestions based around our loose ideas. Having an intimate knowledge of Greece made Nicola the ideal agent to speak to. She was friendly and ma... See more
Company replied
All the staff in Northallerton are always so friendly, welcoming and most importantly extremely knowledgeable. Sophie helped us find a great hotel in Corfu and was really patient whilst we went thr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service .
Excellent service .. very helpful member of staff, gave lots of advice on our trip .Made the booking easy for us . Thank you very much
July 5, 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review. I hope you have a wonderful holiday!
Best Wishes, Nicola
A good meeting to plan the travel for a…
A good meeting to plan the travel for a family funeral in Germany. The agent Steph spent time explaining the options and then processed our requirements.
The only downside was the fact 5gat the payment system was down and I had to pay by credit card not BACS.
Thank you
July 3, 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! Thank you for thinking of us for planning your trip.
Best Wishes, Steph :)
The lady who served us was very helpful…
The lady who served us was very helpful and pleasant and friendly and very patient with us
July 2, 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday!
Best Wishes, Sophie :)
Very helpful staff
Very helpful staff, didn’t feel rushed into making a decision and nothing was too much trouble.
July 1, 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday! I hope you have a wonderful time away!
Best Wishes, Sophie :)
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your getaway!
Best Wishes, Sophie :)
Good experience
Good experience. Searched several websites to get best cruise deal and best room.
June 29, 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you get your amazing cruise booked!
Best Wishes, Steph :)
Always impressed with the level of…
Always impressed with the level of service we receive. The team are patient, knowledgeable, and consistently go the extra mile to make sure everything is just right. Our go to travel agents.
June 21, 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! Its always a pleasure helping you find your holidays!
Best Wishes, Steph :)
Late summer holiday.
It could not be easier to book a holiday anywhere else. The standard of service was impeccable. Nothing was too much trouble to get our perfect deal.
June 25, 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving such a lovely review! Its always a pleasure helping you book your holidays.
Best Wishes, Nicola :)
Very helpful lady went through…
Very helpful lady went through everything Very carefully
June 19, 2026
Reply from Hays Travel - Northallerton
Thank you so much for the 5* review. It was a pleasure booking your holiday.
Best wishes, Wendy
Always willing to help even though I…
Always willing to help even though I had found the holiday myself to save time in the shop
June 11, 2026
Reply from Hays Travel - Northallerton
Thank you for the lovely review. I hope you have a great time in Cyprus.
Best wishes, Wendy
Great Staff
Always made to feel very welcome when booking a holiday at the Northallerton branch. The girls are very helpful and give great advice. Wouldn't go anywhere else. Special thanks to Nicola and Wendy who always go above and beyond.
June 16, 2026
Reply from Hays Travel - Northallerton
Thank for so much for the lovely review. It's always a pleasure helping book your holidays.
Best wishes,
Nicola & Wendy
First Class Service
We have used Hays Travel at Northallerton before and are very happy with the service they provide.
Elisha was very helpful and explained in detail about the holiday we booked.
We would have no hesitation in recommending them to others.
June 13, 2026
Reply from Hays Travel - Northallerton
Wow thank you so much for your 5 star review and for leaving such lovely comments. It was a pleasure helping you book and I'm sure you'll have a great time in Menorca.
Best Wishes
Elisha
New Zealand Tour
Grace was very helpful and took time to explain exactly what we were booking.
June 6, 2026
Reply from Hays Travel - Northallerton
Thank you very much for your lovely review. It was my absolute pleasure helping you organise such a fantastic trip.
I'm sure you will have an excellent time exploring New Zealand, Australia, and Singapore!
Best wishes,
Grace
Reply from Hays Travel - Northallerton
Thank you so much for you kind review. Its always our pleasure!
friendly helpful and knowledgeable
June 10, 2026
Reply from Hays Travel - Northallerton
Thanks for the great feedback. I hope you have a lovely time in Spain!
Many thanks,
Elisha
Great knowledge
Great knowledge, gave plenty of choices, very friendly. Fantastic service will definitely book another holiday in the future.
June 10, 2026
Reply from Hays Travel - Northallerton
Thank you for your wonderful feedback! We are so pleased you had a fantastic experience and look forward to helping you again.
Kind Regards
Hays Travel
There was 2 women in shop both were…
There was 2 women in shop both were friendly and helpful. Couldn't do enough to help. We have booked here before and would recommend this shop to anyone.
June 7, 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review and for leaving such kind comments. I'm sure you'll have an amazing time on your next trip to Vegas. We look forward to hearing all about it when you get back.
Best wishes
Nicola
Excellent service
Quick efficient professional service as always. Never pushy and listens to the customers needs.Would recommend every time.
May 30, 2026
Reply from Hays Travel - Northallerton
Wow thank you so much for your 5 star review we truly appreciate your kind words. It was a pleasure helping you book another holiday and I'm sure you'll have a great time exploring Seville.
Best Wishes
Nicola :) x
Great service
I told Nicola what I planned to do and when and she made it happen. Great service
May 31, 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to complete our review service and for leaving such great comments. It was a pleasure helping you book Venice and we hope you have a great time.
Best Wishes
Nicola :)
Great experience booking with Wendy for…
Great experience booking with Wendy for my second cruise after she booked our first a few years back. Can’t fault the service, she’s friendly, knowledgeable and makes you feel at ease with booking a trip. Can’t recommend her enough! Thank you
May 30, 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review and for leaving such great comments. It was a pleasure helping you book again and I'm sure you'll have a great time in the Fjords.
Best Wishes
Wendy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.