Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
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See what reviewers are saying
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
Company replied
I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Reply from Hays Travel - Northfield
Thank you Angela for taking the time to leave us a positive review we much appreciate it and will always do our best to give the best service.
Many Thanks
Hays Travel Northfield
Lovely atmosphere & booking agent
Lovely atmosphere & booking agent. Informative & happy to answer any questions. Honest about the delay of pickup & return times due to a glitch on the booking side. Hays at northfield are always a joy to visit.
April 18, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Ward, for your lovely review we will always do our upmost best to give our customers the best service and we really appreciate your feedback and cannot wait to serve you again in the future.
Many Thanks
Harry from Hays Travel in Northfield
Reply from Hays Travel - Northfield
Thank you Mr Fielden for taking the time to leave us a positive review, we much appreciate and look forward to serving you again in the future.
Many Thanks Harry
Hays Travel Northfield
Very helpful staff as always
Very helpful staff as always. Suzanne went above and beyond to find us the perfect holiday. Always welcoming and friendly. We continue to return to Northfield Hays due to these experiences.
April 17, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Davies-Griffith, for taking the time to leave such a lovely positive review for Suzanne we much appreciate the feedback and we look forward to serving you again in the future.
Many Thanks
Hays Travel Northfield
Very helpful
April 15, 2026
Reply from Hays Travel - Northfield
Hi Anthony
Thank you for your review, we hope you have a lovely time in jersey.
Hays Travel
Northfield
Positive experience
The staff in Northfield were so friendly and helpful. We were really only going to look and compare prices but we were not pressured and felt the staff really cared about us. What a fabulous team.
April 5, 2026
Reply from Hays Travel - Northfield
Julie Quigley,
We appreciate you sharing your experience with us. It's great to hear our team made you feel cared for and provided a helpful, pressure-free environment.
Kind Regards
Hays Travel
Northfield
Very helpful with picking holiday also…
Very helpful with picking holiday also had to change dates which they made easy very friendly staff make you feel at Ease and very helpful
April 12, 2026
Reply from Hays Travel - Northfield
Ms Wendy Lord,
We're so happy to hear that our staff were helpful when choosing your holiday and made changing your dates easy. We appreciate your kind feedback!
Kind Regards
Hays Travel
Northfield
family holiday in tenerife
My family and I booked family holiday with Emma, she was very nice offered refreshments on more than one occasion ,the booking was process a joy from start to finish and being our first time Emma was friendly ,helpful and professional so made it easy for us to book our holiday . I would recommend Emma at hays travel .we will be using hays travel again.
April 13, 2026
Reply from Hays Travel - Northfield
MR BROWN,
We're happy to hear that your family holiday booking was a joy. It's great to know the process was easy, and we appreciate your recommendation. We look forward to assisting you again with future travel plans.
Kind Regards
Hays Travel
Northfield
All very good always good sevice from…
All very good always good sevice from the Northfield shop staff always willing to help Jess was excellent and found us what we wanted
April 14, 2026
Reply from Hays Travel - Northfield
Roger,
We appreciate you taking the time to leave us such a fantastic review! We are so glad that our team could provide such great service and find what you wanted.
Kind Regards
Hays Travel Northfield
Great service and staff are welcoming…
Great service and staff are welcoming from the moment I walk through the door. Jess provided excellent information and very happy to have found an amazing deal for my holiday.
April 13, 2026
Unprompted review
Reply from Hays Travel - Northfield
JDNW Music,
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team welcoming and that you secured an amazing holiday deal.
Kind Regards
Hays Travel Northfield
Great service from the moment we…
Great service from the moment we entered the shop. Very helpful and spent time with us going through our needs and any questions we had. Quick and easy booking process. Trenaye was very knowledegable about our booking and gave us some great tips.
April 12, 2026
Reply from Hays Travel - Northfield
Thank you Mr Millward, for taking the time to leave us such a lovely positive review, we much appreciate it and cant wait to serve you again in the future.
Many Thanks Harry from Hays Travel In Northfield
All the staff and friendly and…
All the staff are friendly and welcoming. The service and advice we receive is always 100% spot on. Couldn't recommend them enough. They always go above and beyond.
April 12, 2026
Reply from Hays Travel - Northfield
Clare Williams,
We appreciate your kind words! We're happy to hear that you find our team friendly and our service helpful. Thank you for your continued support!
Kind regards
Hays Travel Northfield
Trenaye sorted our holiday out yet…
Trenaye sorted our holiday out yet again full of knowledge and kindness
April 4, 2026
Reply from Hays Travel - Northfield
Susan,
We appreciate you sharing your experience. We're so happy we could provide knowledgeable and kind service to sort out your holiday again.
Kind regards
Hays Travel Northfield
Brill…
Lovely lad harry found me and my sister beautiful hoilday in Spain with sea views, always book my holiday with Hays travel, each one of the staff go over the top to make sure you have brilliant hoilday
March 3, 2026
Reply from Hays Travel - Northfield
Tracey Carrigan,
We're happy to hear that you and your sister had such a positive experience booking your holiday in Spain with us. We appreciate your continued trust in our team.
Kind regards
Hays Travel Northfield
Emma was very friendly and welcoming…
Emma was very friendly and welcoming and very helpful, found us a great holiday she was very knowledgeable and nothing was to much trouble, even with us changing our minds on the destinations, would highly recommend Northfield hays travel
April 11, 2026
Reply from Hays Travel - Northfield
Lisa,
We appreciate your kind words and are so happy we could find you a great holiday. We are glad that you found our team member to be so helpful and knowledgeable.
Kind regards
Hays Travel Northfield
Agent was fully engaged with what we…
Agent was fully engaged with what we wanted, efficient and sought advice from others when something in the booking didn't make sense. We came out with exactly what we wanted and it was a pleasant experience all round.
April 10, 2026
Reply from Hays Travel - Northfield
Thank you for takin some time to leave us such a great review Pippa, we really appreciate it, we are so glad you had a good experience with us and we look forward to helping with more holidays in future.
Many thanks
Brandon
Excellent service from Emma @Birmingham…
Excellent service from Emma @Birmingham branch
Worked very hard to find us the best deal that fitted our requirements
Documents were sent over very quickly once deposit had been recieved
April 10, 2026
Reply from Hays Travel - Northfield
Thank you for leaving such a wonderful review Jane, we really appreciate you taking the time to review our service, we are so glad to hear you had a good experience with Emma, and we look forward to helping with more holidays in future.
Many thanks
Brandon
Harry was very helpful and informative
Harry was very helpful and informative, we are very pleased with the booking.
April 9, 2026
Reply from Hays Travel - Northfield
Thank you Mr Cheshire, for taking the time to leave Harry such a lovely review, we much appreciated it and look forward to serving you again in the future.
Many Thanks Hays Travel Northfield
The staff in Northfield branch are…
The staff in Northfield branch are fantastic which is the main reason to return many times. Lisa conducted our latest holiday with fantastic service to our needs.
Will undoubtedly be back again soon to book our nxt holiday.
April 8, 2026
Reply from Hays Travel - Northfield
Andrew,
We appreciate your wonderful review! It's great to hear that our team's service keeps you returning. We are so happy we could meet your needs and look forward to helping you plan your next holiday.
Kind regards
Hays Travel Northfield
All the staff go above and beyond they…
All the staff go above and beyond they duties nothing is to much trouble for them
March 28, 2026
Reply from Hays Travel - Northfield
Nigel,
We appreciate your kind words and are so glad to hear that our team is helpful. Thank you for your positive feedback.
Kind regards
Hays Travel Northfield
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