Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
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I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
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I visited the branch in Northfield, Birmingham with a very specific plan of the holiday requirements. The agent there spent ages trying to match my plan but there was nothing available. He then found... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Knowledgeable staff, excellent experience
Knowledgeable staff. Very friendly.
Gave me all the information I required without pushing me to make a decision.
I was greeted with a smile and friendly hello from all the staff as I entered the shop.
April 29, 2026
Reply from Hays Travel - Northfield
Thank you for leaving such kind comments Sandra
We appreciate you taking the time to share your experience. We are happy to hear that our team was helpful and provided you with the information you needed in a friendly manner.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you so much for leaving a 5 star review Sue!
We appreciate you taking the time to leave us such great comments. We are so glad our team was helpful and informative.
Kind Regards
Hays Travel Northfield
Suzanne was so helpful & kind sorting…
Suzanne was so helpful & kind sorting out a holiday for two Merry Widows.we look forward to booking with you again
May 7, 2026
Reply from Hays Travel - Northfield
Thank you so much for this great review Joan
We are so happy to hear that you found Suzanne helpful while booking your holiday. We look forward to assisting you again in the future with many more holidays.
Kind Regards
Hays Travel Northfield
Staff are very helpful and took their time to find a nice place within my budget
I came into store yesterday and Emma was very helpful when looking for a last minute getaway with 4/5 different options she was very knowledgeable on different countrys and she took her time to find out the transfer times.
When i called back to book Megan did this with me over the phone.
The following day I needed to book seats together as my partner is scared to fly and lisa helped sort this over the phone and was done promptly.
Thank you ladies you were all very helpful.
May 7, 2026
Reply from Hays Travel - Northfield
Thank you Suzanne for such a kind review.
We appreciate you sharing your experience. We're happy to hear that you found the team knowledgeable and helpful when booking your getaway and sorting your seating arrangements. Thank you for your positive feedback!
Kind Regards
Hays Travel Northfield
Staff going the extra mile to get us…
Staff going the extra mile to get us what we wanted. All very pleasant. Offered tea or coffee. Great team.
April 29, 2026
Reply from Hays Travel - Northfield
Thank you for taking some time to leave a great review Ian
We're happy to hear that our team provided excellent service and met your needs. We appreciate your positive feedback and are glad you enjoyed your experience with us.
Kind Regards
Hays Travel Northfield
Can't remember her name but she was…
Can't remember her name but she was very helpful done a brilliant job booking the two holidays benedorm and fuerteventura in June done a great job happy days
May 6, 2026
Reply from Hays Travel - Northfield
Thank you for such a great review Graham
We're so happy to hear that you found our service helpful! We appreciate you taking the time to share your positive experience booking your holidays.
Kind Regards
Hays Travel Northfield
Always friendly and helpful and nothing…
Always friendly and helpful and nothing is too much trouble for the hay’s in Northfield
May 4, 2026
Reply from Hays Travel - Northfield
Thank you, Denise, for the lovely review. It is a pleasure to help you with your holidays.
We look forward to helping you again in the future.
Kind regards
Hays Travel Northfield
Helpful and giving time to the children…
Helpful and giving time to the children during the booking.
May 1, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Hughes for your lovely review, we much appreciate the feedback and very happy that we were able to get you booked and look forward to serving you again in the future :)
Many Thanks
Harry from Hays Travel Northfield
Fantastic communication and support…
Fantastic communication and support with booking our holiday - thanks Megan for making the whole booking process effortless! 😀
April 30, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Walshe for taking the time to leave us a such a positive review we much appreciate it and we are very happy you were happy with Megan's service and was able to get you booked.
Many Thanks
Hays Travel Northfield
megan dealt with our booking
megan dealt with our booking. She was so helpful, polite and explained everything which made us feel comfortable and excited about our 2027 holiday to greece .
May 1, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Hill, for taking the time to leave Megan such a lovely positive review we really appreciate the feedback and look forward to serving you again in the future.
Many Thanks
Hays Travel Northfield
Megan was friendly & professional
Megan was friendly, professional and informative, finding and booking 2 great holidays for us
Thank you 🙏
April 19, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Pickering for leaving Megan such a kind review we much appreciate the feedback and look forward to serving you again in the future.
Many Thanks Harry from
Hays Travel Northfield
Wonderful service from Paige
Wonderful service from Paige, always greets you with a smile and is so very helpful and professional. Thank you again for looking after us .
April 25, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Bagnall for taking the time to leave us a lovely review, we really appreciate it and are very happy you were happy with Paige's service and cant wait to serve you again soon.
Many Thanks Harry from
Hays Travel Northfield
As a customer that wears hearing aids…
As a customer that wears hearing aids the colleague in the store assisted with a phone call as I was having difficulty in hearing what the person was requesting. This made me feel at ease and not anxious and was dealt in a professional and courteous nature.
April 17, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Greenaway for taking the time to leave us a review we much appreciate the feedback and we are very glad you were happy with our service and look forward to serving you again in the future.
Many Thanks
Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you Mrs Mrs Haddock-clarke, for your positive review, we much appreciate it and are very happy you enjoyed our service.
Many Thanks
Hays Travel Northfield
Service1
Service1
The staff were knowledgeable, helpful, and efficient. Thank you!!
love joanna price.
April 23, 2026
Reply from Hays Travel - Northfield
Thank you Miss Price for your lovely positive review, we much appreciate it and we will always do our best to give our best service.
Many Thanks
Hays Travel Northfield
They make things so much easier for me…
They make things so much easier for me , very polite and patient absolutely fabulous people
April 23, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Parsons, thank you for taking the time to leave us such a lovely review, we are very happy that Paige was able to get you booked and you were happy with her service and our store.
Many Thanks
Hays Travel Northfield
Hays northfield great place to book hols.
As always Lisa booked everything, airplane seats hols the lot.
April 22, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Goode for leaving Lisa a very nice review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
The service was very good and fast…
The service was very good and fast thoroughly informative nothing was to much trouble. We all ways book with Hayes travel and will continue to do so. H&Lynn Perry.
April 22, 2026
Reply from Hays Travel - Northfield
Thank you Mr Perry for taking the time to leave such a lovely positive review, we much appreciate it and look forward to serving you again in the future.
Many Thanks Harry
Hays Travel in Northfield
Hayes travel worldies
Hayes travel, staff were very helpful, and made you feel very comfortable,everyting was exsplained.
The holiday feeling was exactley how you felt. I would always use Haye's tavel Northfield. Excellent service.
Staff were very surportive,exslaining your every needs.and comforting.
April 11, 2026
Reply from Hays Travel - Northfield
Mark,
We're happy to hear that our team made you feel comfortable and well-informed. It's great to know the holiday matched your expectations! Thank you for your kind words regarding our service.
Kind Regards
Hays Travel
Northfield
Reply from Hays Travel - Northfield
Thank you Angela for taking the time to leave us a positive review we much appreciate it and will always do our best to give the best service.
Many Thanks
Hays Travel Northfield
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