Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
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I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
Company replied
I visited the branch in Northfield, Birmingham with a very specific plan of the holiday requirements. The agent there spent ages trying to match my plan but there was nothing available. He then found... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Staff were very helpful friendly and…
Staff were very helpful friendly and knowledgeable
May 21, 2026
Reply from Hays Travel - Northfield
Mrs Margaret Fisher,
We appreciate your kind words. We're glad we could help!
Kind Regards
Hays Travel
Northfield
Excellent service and fantastic staff…
Excellent service and fantastic staff who are always ready to help with anything needed I wouldn’t go anywhere else you are a fantastic team
May 26, 2026
Reply from Hays Travel - Northfield
Thank you Mr Corbally for taking the time to leave us such a lovely review, we much appreciate the feedback and look forward to serving you again in the future :)
Many Thanks Harry
Hays Travel Northfield
Excellent customer services
Excellent customer services, Emma found us a fabulous holiday and helped us with everything we needed. Definitely recommend
May 26, 2026
Reply from Hays Travel - Northfield
Joanna Leavy,
We're so glad we could help you find a fabulous holiday! Thank you for your kind words and recommendation.
Kind Regards
Hays Travel
Northfield.
Very helpfull,tried to help us as much…
Very helpfull,tried to help us as much as possiblle,harry was great
May 18, 2026
Reply from Hays Travel - Northfield
Thank you Mr Price for taking the time to leave us such a lovely review we much appreciate it and are very happy you were pleased with Harrys service.
Many Thanks Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you Mrs Coates for taking the time to leave us such a lovely review, we much appreciate it and are very happy you were happy with Emma S service.
Kind Regards
Harry Hays Travel Northfield
Very friendly and helpful and Brandon…
Very friendly and helpful and Brandon was super patient as its my first time travelling alone,so all good thankyou
May 19, 2026
Reply from Hays Travel - Northfield
Kim,
We are so pleased to hear we could help with your first solo trip. Thank you for your kind words!
Kind Regards Emma
As always excellent service Emma was…
As always excellent service Emma was wonderful as are all the staff at Northfield branch
May 20, 2026
Reply from Hays Travel - Northfield
Suzanne, We're so pleased to hear about your excellent experience with our team. Thank you for your kind words.
Kind Regards Emma
Very helpful with finding us a great…
Very helpful with finding us a great holiday adventure which we booked lovely staff great advice and very friendly
May 17, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Edwards for taking the time to leave such a positive review, we much appreciate the feedback and look forward to seeing you again soon.
Kind Regards
Hays Travel Northfield
Just popped in to find a short break
Popped into Hays to see if they could and sat with Megan to see if she could find us a little break for me and my family. She was very good at listening to what we wanted from our holiday and found us a great deal. Really pleased with the professional service received by Hays and particularly by Megan.
May 15, 2026
Reply from Hays Travel - Northfield
Thank you Miss Thomas for taking the time to leave us such a lovely review, we are very happy you was pleased with Megan's service and we cant wait to serve you again in the future.
Many Thanks
Lisa was brilliant.
Lisa from the Northfield branch was really helpful. Seamless booking for my 40th Birthday holiday. Was all booked up within about 5 minutes.
May 17, 2026
Reply from Hays Travel - Northfield
Thank you Miss Adams for taking the time to leave Lisa such a lovely review, we are very happy you were happy with our service and look forward to serving you again in the future.
Many Thanks Harry
Hays Travel Northfield
This is our third holiday with Hays…
This is the third holiday I have booked with my friend. Each assistant always seem to know what type of holiday we are looking for and I’m sure this next one will not disappoint. The staff are always helpful, knowledgeable and very friendly and it’s a bonus when they have been to the hotel and destination.
May 16, 2026
Reply from Hays Travel - Northfield
Gordana,
We are so happy to hear you appreciate our team's helpfulness and knowledge! It's wonderful that we consistently find the perfect holiday for you and your friend. We look forward to your next adventure!
Kind Regards
Hays Travel Northfield
Northfield Branch
We use Northfield Branch for all our holiday bookings.
The staff are all great and efficient. Recommend
May 14, 2026
Reply from Hays Travel - Northfield
Lin,
We truly appreciate your kind words. We are so happy our team provides great service.
Kind Regards
Hays Travel Northfield
Hays Northfield where the most amazing…
Hays Northfield where the most amazing team advisement on any think that I needed answered all my questions very thorough made me feel so comfortable. I would definitely be booking all my holidays through them.
Brandon was amazing so kind thank you team your all amazing 👏
May 13, 2026
Reply from Hays Travel - Northfield
Louise,
We're happy to hear that our team's advice and thoroughness made you feel comfortable. It's wonderful you'd book future holidays with us. We appreciate your kind words and recognition of our team's efforts!
Kind Regards
Emma
Reply from Hays Travel - Northfield
Peter Boyce,
We appreciate you sharing your experience! We are so glad you received excellent service from our friendly and knowledgeable staff.
Emma
100% Reliable & supportive service
The staff are supportive to everyone with different needs. The booking process was 100% spot on. No stress of checking in everything is done for you in the Hays Travel & printed out (transfers, check-in, hotel vouchers, etc).
May 4, 2026
Reply from Hays Travel - Northfield
Thank you Jehan
We're happy to hear that our team was supportive and met your needs. It's great to know the booking process was seamless and stress-free for you.
Kind Regards
Hays Travel Northfield
Very friendly
Very friendly, very helpful and very accommodating staff especially Brandon
May 11, 2026
Reply from Hays Travel - Northfield
Thank you for leaving such a lovely review Errol, I was so glad we found a flight with good times to help you visit home! I look forward to helping with more itineraries in future.
Many thanks
Brandon
Excellent service
Excellent service. Don’t usually book through a travel agent and I was very impressed by how helpful and efficient it was. The agent understood my needs and researched well to get me the holiday I wanted.
May 10, 2026
Reply from Hays Travel - Northfield
Thank you for such a lovely review Elaine, it was my pleasure to help you find a great holiday, so glad we managed to find something suitable. Hopefully we will be able to help you again in future.
Many thanks
Brandon
Reply from Hays Travel - Northfield
Richard,
We're glad you had an outstanding experience with Trenaye. Looking forward to helping with more holidays in future.
Kind Regards
Hays Travel Northfield
Good experience always helpful n answer…
Good experience always helpful n answer our queries always like to book with them
May 6, 2026
Reply from Hays Travel - Northfield
Thank you Pouruchisty
We appreciate you taking the time to share your experience. We are so happy to hear that our team is helpful and answers your questions, we look forward to helping with more holidays.
Kind Regards
Hays Travel Northfield
Brandon booked us another holiday and…
Brandon booked us another holiday and he was brilliant as always .
May 8, 2026
Reply from Hays Travel - Northfield
Thank you for leaving a 5star review both. It's always my pleasure to help with your bookings. Looking forward to helping with many more in future!
Many thanks
Brandon
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