My family and I have been using hays travel Northwich for a number of years to book all of our holidays. The staff are always friendly and attentive and that's why we are return customers. On this occ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff in the Northwich branch were nothing but polite and helpful also very efficient.it was our first time booking with Hays travel and it certainly won't be our last. Excellent service.
Company replied
I have been a regular customer of Hays Travel for a number of years. The Northwich shop is clean, bright and airy and you are always welcomed with a smile. My husband and I return to the same hote... See more
Company replied
Laura was excellent felt at ease as soon as seated. Very friendly & easy going Booked are holiday seats meals private transfers even went above & beyond sorting out my jet2 app .returning in two weeks... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Witton Street, CW9 5DE, Northwich, United Kingdom
- 01606 263039
4.9
Excellent
941 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Katie was very professional and astute…
Katie was very professional and astute to getting me the holiday I wanted, she looked up every place around where I wanted and got me the best price I could of asked for.
July 22, 2026
Reply from Hays Travel - Northwich
Thank you so much for your lovely 5* review, it was a pleasure to chat with you and book your trip, I hope you have a fantastic time! Katie :)
Reply from Hays Travel - Northwich
Wong Fai L,
We are so happy to hear that you feel such a strong connection with us. Your kind words truly mean a lot to our team.
Kind Regards
Hays Travel
Super Service
Lesia made a note of everything we wanted in a holiday and found us the perfect one. She spent time looking and listening to us she made us feel very comfortable. As choosing a holiday can be quite daunting when you have autism.
July 13, 2026
Reply from Hays Travel - Northwich
Thank you so much for your kind review, Sara. I'm so pleased I could help you find the perfect holiday and make the process feel comfortable and stress-free. It was a pleasure helping you, and I hope you have a fantastic time in Italy!
Lesia ✈️😊
Speedy service and at a great price too.
Speedy service from Leissa. Managed to book just what I needed with her help and quickly too.
July 18, 2026
Reply from Hays Travel - Northwich
Mrs L Booth,
Thank you for your fantastic feedback! We are so pleased to hear that our team was able to assist you in finding exactly what you needed so quickly.
Kind Regards
Hays Travel
Great travel agent
Rebecca in northwich branch went above and beyond to help us find our holiday nothing was too much trouble
July 12, 2026
Reply from Hays Travel - Northwich
Hi Cheryl, thank you for your kind review! I'm so pleased I could help you find the perfect holiday. Your lovely comments mean a lot, and we look forward to helping you again soon. Becs :)
The lady taking the booking was lovely
The lady taking the booking was lovely, very friendly and helpful....no messing about got on with it quickly even got us a cup of tea (don't usually get that).
We have used Hays before for all the right reason's.
July 13, 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review! It was a pleasure to chat with you and book your fabulous cruise! We hope you have an amazing time! Scarlett :)
Lisa was very helpful and efficient
Lisa was very helpful and efficient. I even got a nice cup of tea.
July 7, 2026
Reply from Hays Travel - Northwich
Jacqueline,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was helpful and efficient, and that you enjoyed your cup of tea. We truly appreciate your kind words.
Kind Regards
Hays Travel Northwich
Reply from Hays Travel - Northwich
Clive,
Thank you for your wonderful review! We are so pleased to hear that you found our service efficient and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Northwich
Extremely knowledgeable and friendly staff
Leisa was extremely knowledgeable and helpful going out of her way to ensure our booking was just what we wanted.
July 10, 2026
Reply from Hays Travel - Northwich
Mr Timothy Hodkinson,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was exactly what you wanted. We truly appreciate your kind words.
Kind Regards
Hays Travel
Scarlett goes above and beyond every…
Scarlett goes above and beyond every holiday we book with Scarlett is 100 percent perfection
Scarlett’s customer service is absolutely phenomenal
July 11, 2026
Reply from Hays Travel - Northwich
Carol Haddock,
Thank you for your wonderful feedback! We are so pleased to hear that your holiday experiences have been nothing short of perfect. We appreciate your kind words.
Kind Regards
Hays Travel Northwich
As always Laura sorted out what we…
As always Laura sorted out what we wanted with a knowledgeable,pleasant and friendly attitude.
July 10, 2026
Reply from Hays Travel - Northwich
Michael Bowyer,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Laura
The service is excellent and have been…
The service is excellent and have been very patient whilst we decide what we wanted from our holiday. Thank you Laura Dickenson from Northwich office
July 10, 2026
Reply from Hays Travel - Northwich
Roy Clark,
Thank you for your wonderful review! We are so pleased to hear that our team member was patient and helpful while assisting you with your holiday plans. We appreciate your kind words.
Kind Regards
Laura
Kate was so lovely handling the holiday…
Kate was so lovely handling the holiday booking which wasn’t as straightforward. So professional and dealt with all the issues ( wheelchair user). Not easy travelling as a disabled passenger however she managed to get everything sorted. Highly recommend you to others, thank you for all your help
July 10, 2026
Reply from Hays Travel - Northwich
Beverly Greenwood,
Thank you so much for your wonderful review! We are delighted to hear that we could assist with your holiday booking and ensure everything was sorted for a smooth trip. We truly appreciate your recommendation.
Kind Regards
Hays Travel Northwich
Hays travel Northwich. Great experience
This is our 3rd booking with hays after a dispute with another travel agent whom we had used for years. Basically insulting behaviour. All our dealings with hays have been very friendly and helpful . Nothing is too much trouble. Special mention for Katie, Laura and Scarlett who all gave us great service. Hope this continues in the future.
July 10, 2026
Reply from Hays Travel - Northwich
Michael Fahey,
Thank you for sharing your wonderful experience with us! We are so pleased to hear that our team provided you with friendly and helpful service. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Scarlett :)
Very helpful went through all the steps…
Very helpful went through all the steps answered all our questions very good very happy with level of service.
July 10, 2026
Reply from Hays Travel - Northwich
Paula,
Thank you so much for your wonderful feedback! We are so pleased to hear that you were happy with the level of service and that all your questions were answered.
Kind Regards
Hays Travel Northwich
Lovely simple booking process
We went into book a Tui river cruise and Katie made it a very simple process. We already knew what we wanted, so Katie just worked through the booking process and made sure we understood everything. Very happy with the experience
July 7, 2026
Reply from Hays Travel - Northwich
Fiona Hirst,
Thank you for your wonderful review! We are so pleased to hear that booking your river cruise was a simple process and that you were happy with the experience. We appreciate your kind words.
Kind Regards
Hays Travel Northwich
Always excellent service from friendly…
Always excellent service from friendly knowledgeable staff...
June 30, 2026
Reply from Hays Travel - Northwich
frankie connor,
Thank you so much for your wonderful review! We are so pleased to hear that our team consistently provides excellent service and is friendly and knowledgeable.
Kind Regards
Hays Travel Northwich
Professional and friendly
As ever we had really professional and friendly service. Our needs were fully met by Katie, who ensured that every aspect of our holiday needs were checked and confirmed.
The booking process was simple and effective.
We will definitely be back for more.
July 5, 2026
Reply from Hays Travel - Northwich
Thank for you for your lovely 5* review Simon, We are glad to hear that Katie meet all your needs. We hope you have a lovely time. Best wishes Laura
Help in looking for a holiday….
Scarlet was previously looking for a holiday us, nothing was too much trouble and she found a good variety if holidays for us. When we came in to book, Laura was polite and cheerful, our booking went very smoothly, everything was explained to us and was told to call any time should we need any further information or guidance 😊
Would definitely book with them again!
July 2, 2026
Reply from Hays Travel - Northwich
Thank you for your lovely review.
We're delighted to hear that Scarlett was able to find a great selection of holiday options for you and that Laura made the booking process smooth and enjoyable. It's wonderful to know that you felt well looked after and that everything was explained clearly.
Thank you for choosing Hays Travel Northwich. We really appreciate your kind comments and look forward to helping you plan your next holiday.
Kind regards, Becs :)
Excellent all round service
Excellent all round service, Scarlett went above and beyond nothing was too much trouble.
July 2, 2026
Reply from Hays Travel - Northwich
Thank you for your lovely review. We're delighted to hear Scarlett provided such excellent service and went above and beyond to help.
We really appreciate your kind words and look forward to helping you again in the future. Kind regards, Becs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.