Hays Travel - Norwich Tesco Reviews 

1,235
TrustScore 5 out of 5

4.9

Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB Norwich, GB


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Rated 5 out of 5 stars

Oh my goodness Aimee was amazing. Patient, kind, knowledgeable and so, so helpful. Went in to look at holidays , came out having booked one and two more in the pipeline. Can’t praise her enough. What... See more

Company replied

Rated 5 out of 5 stars

The Hays staff at Tesco Blue Boar Norwich are an excellent team, always so helpful and friendly. Their attention to detail is exemplary. Barney is a star.

Company replied

Rated 5 out of 5 stars

As always Beth is amazing I’d never book a holiday with anyone else. She knows exactly what I would like and what I wouldn’t like and always goes that extra mile Highly recommend hays at Tesco 😊

Company replied

Rated 5 out of 5 stars

If everything in life was dealt with as professionally, efficiently and in as friendly manner as booking a holiday with Barney and his team at Hays Travel Tesco Sprowston Norwich life would be a lot... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB, Norwich, United Kingdom

  • 01603857516

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,235)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff member

The staff member
Attention to detail
Friendliness

May 10, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Abbie at tesco sprowston was…

Abbie at tesco sprowston was unbelievably helpful in the bureau, she made my holiday go incredibly smoothly with the change she got out for us. As well as this she was super lovely and made us feel incredibly comfortable in presence

April 15, 2026
Unprompted review
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Great experience in the hays travel

Great experience in the hays trace Norwich Tesco
Abbie was a great help when switching my pounds to US dollars
What a great asset to the team
Good luck in the future to Abbie and the whole team

May 15, 2026
Unprompted review
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Hays blueboar is great

We popped into the Norwich Tesco Blueboar branch and we were looked after by Travel expert Kerry she wipped through many different screens and destinations amd finally came up with one within our budget and criteria we set so we were very happy with that lady

May 13, 2026
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Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Another great experience with Hays…

Another great experience with Hays Travel ( Norwich Tesco ).
This time it was Emma that secured our holiday for us. As with our previous dealings with other members of the team, Emma was friendly, professional and answered all our questions. She found the holiday that we wanted quickly and her efficiency made the booking process very pleasant.

May 13, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

We were made to feel welcome and the…

We were made to feel welcome and the gentleman we saw was very friendly and helpful, suggested dates and he knew the school holidays which we were keen to avoid, it was not stressful we had a laugh with him, we found it a pleasure as it was out of city centre location we just happened to mention the holiday was a treat for my husband as he celebrate his 70th birthday later this year and he said he would put it down on our booking 10 out of 10 we will use this location again.

May 10, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Efficiency

Phoned first to ask if they could look and print out the holiday i was looking at. When I got to the shop, the young lady had it printed out. She checked on matching the price. I booked the holiday, and was out in about 15 min.

May 9, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

We booked a family holiday to Mexico…

We booked a family holiday to Mexico and Mia was great at booking it! The travel money lady Abbie was so informative and great at ordering our Mexican Pesos and US Dollars. She also put the App onto our phones! Would go again

April 30, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Madison was accommodating and kind and…

Madison was accommodating and kind and we found a holiday within 20 minutes which was everything I wanted.

May 7, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Great service, price and hopefully a good holiday

Mia at the Norwich Tesco branch was great, well informed, listened to what I wanted for my holiday, explained dofferent options to suit my budget and settled on what looks to be a great location and holiday. Thabks Mua and Hays travel

May 5, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback, it was lovely to meet you :)

Rated 5 out of 5 stars

Easy to talk to

Easy to talk to, understand our requirements

May 3, 2026
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Reply from Hays Travel - Norwich Tesco

Thank you for such lovely feedback, it was lovely to meet you

Rated 5 out of 5 stars

Very Satisfied

Very satisfied by the way my requests were handled.

May 2, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for such lovely feedback, it was lovely to meet you

Rated 5 out of 5 stars

Booking a cruise

Quick to reply and great help in saving money on our holiday

April 26, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for such lovely feedback, it was lovely to meet you

Rated 5 out of 5 stars

The young lady Mia was in training and…

The young lady Mia was in training and I must say she was excellent from start to finish very informative very pleasant to talk to and explained everything so confidently well done young lady
The Norwich branch in tescos blue boar lane 5☆ from my wife and i

April 30, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for such lovely feedback, it was lovely to meet you

Rated 5 out of 5 stars

Choosing a short break holiday …

We had an idea of what we were looking for from your online site but your sales consultant (Laura) was able to go through lots of alternatives and we were able to choose a great looking holiday at a very affordable price. The consultation was relaxed and friendly also professional and Laura seemed very knowledgable.

April 30, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for such lovely feedback, it was lovely to meet you

Rated 5 out of 5 stars

Sprowston Tesco branch…

Madison at the Sprowston Tesco branch is superb, she really takes the time to listen and then find the perfect holiday choice, in addition we have dealt with all the other agents in the office and they are also great, the Sprowston branch are a credit to your company

April 30, 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for such lovely feedback, it was lovely to meet you :)

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