As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
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Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent. Maria was easy to talk to and I appreciated... See more
Company replied
Really quick response and I knew what I wanted, so 10 mins later,once I secured my holiday online and paid,really straight forward. Hays had my paperwork ready for me.Great.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Reply from Hays Travel - Oldbury
So glad I could help and thank you for your lovely feedback. I really appreciate it. Whenever I can help again please don't hesitate to let me know. Take care - Jenny x
Reply from Hays Travel - Oldbury
Hello. Lovely to speak to you and I'm so glad I could help. Thank you for your fantastic feedback - I really appreciate you taking the time to leave it. Please let me know whenever I can help again and take care - Steph x
Reply from Hays Travel - Oldbury
Hiya Marcus. Thanks for your great feedback. Really appreciate it and glad I could help. When I can help again please don't hesitate to let me know. Have fun - Kev
You have a great team in the Oldbury…
You have a great team in the Oldbury office, knowledgeable, helpful and friendly, that's why we keep going back
June 7, 2026
Reply from Hays Travel - Oldbury
Hiya Albert. It was lovely to see you both again and thank you for booking. Thank you for your excellent feedback. Really appreciate it. Whenever I can help again please give me a shout. Take care and speak soon - Kev 😊
Another 2 holidays booked with Steph at…
Another 2 holidays booked with Steph at Oldbury, the staff always go above & beyond for us. Will always book through Hays Oldbury.
June 5, 2026
Reply from Hays Travel - Oldbury
Hi Amanda. Lovely to see you and thank you for booking with us again. It was lovely to catch up and thank you for your amazing feedback. Really appreciate it. Please let me know when I can help again. Take care and speak soon - Steph x
Very helpful
Very helpful. Clear what they were telling me. And help with putting money on another hols after paying to much on my other hols
I would recommend them
May 29, 2026
Reply from Hays Travel - Oldbury
Thank you for booking with us again and thank you so much for your fantastic feedback. Really appreciate and glad I could help. Please let me know when I can help again. Take care - Summer x
Chantelle as amazing and Ron from…
Chantelle as amazing and Ron from behind the exchange desk also Maria was amazing with us as a family they helped us find the best destination was so patient with us and talked us thru clearly x
Thank you so much xx
June 3, 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. We really, really appreciate it and we're so glad you're happy. Please don't hesitate to let me know when I can help again. Take care - Maria
Staff was helpful booking was made…
Staff was helpful booking was made easy to do we felt we had good service could not fault anything
May 25, 2026
Reply from Hays Travel - Oldbury
Hiya. Glad I could help and thank you for your fantastic feedback. I really appreciate it and please don't hesitate to let me know when I can help you again. Take care - Charli x
Reply from Hays Travel - Oldbury
Always lovely to see you. Thank you for booking and thank you for your lovely feedback. I appreciate it and glad I could help. Please don't hesitate to let me know when I can help again. Take care lovely - Maria x
Mexico 2027…
We were looking for a holiday to celebrate a special birthday and visited Hays travel Oldbury. Their agent, Helen was really helpful and patient. After reviewing multiple options and checking out their map locations to ensure we had had the best experience we were able to get a great deal on a seven night AI stay in Cancun, Mexico. We left the store very satisfied.
May 31, 2026
Reply from Hays Travel - Oldbury
Hiya. It was my pleasure to help and thank you for such amazing feedback. I really appreciate it and you've really made my day. When we can help you again please let Maria or myself know and we'll be more than happy to assist. Hope you're excited? - Helen x
First class service as always
First class service as always, professional and helpful and always with a smile. Wouldn't go anywhere else
May 31, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for such lovely feedback. I really appreciate it. Please let me know whenever I can help again. Take care - Porsha x
The staff are absolutely brilliant in…
The staff are absolutely brilliant in the Oldbury branch. Nothing is too much of an ask. Kevin especially was brilliant and kept me in the loop with everything. I 100% recommend booking through Hays.
May 18, 2026
Reply from Hays Travel - Oldbury
Hiya girls. It was lovely to meet you all and Florence is a darling, isn't she? Our pleasure to help and thank you for your amazing feedback. Really appreciate it and you've really made my day 😍 Whenever I can help again please give me a shout. Take care and speak soon - Kev x
Your staff are so helpful and it makes…
Your staff are so helpful and it makes a big difference being looked after Thankyou
May 28, 2026
Reply from Hays Travel - Oldbury
Hiya Many. Lovely to meet you and I'm so glad I could help you. Thank you for your fantastic feedback. I really appreciate it. Please let me know whenever I can help you again. I hope you're excited? - Mike x
Very helpfull and friendly
May 23, 2026
Reply from Hays Travel - Oldbury
Thanks, Carrie for your lovely feedback and I'm glad you're happy. Appreciate it. Please let me know whenever I can help again. Hope you're excited? - Kev x
Reply from Hays Travel - Oldbury
Thank you for such lovely feedback. I really appreciate it and I'm glad I could help. When I can help again please give me a shout. Take care - Chantelle x
Reply from Hays Travel - Oldbury
Hiya you two. Great to catch up with you and thank you for booking. Thank you for your great feedback - really appreciate it. Whenever I can help again please give me a shout. I hope you're excited? - Kev x
Family holidays and all types of travel
I have been booking holidays with Hayes travel for a number of years now. I want to highlight Helen Jackson - Customer adviser, as always professional, always has additional information and advice regarding destinations and goes above and beyond to ensure everything is tailored and made available for the booking.
May 26, 2026
Reply from Hays Travel - Oldbury
Hiya Angela. It's always great to catch up with you and thank you for booking with me again. Thank you also for your amazing feedback. I really appreciate it and you've really made my day. When I can help again please let me know. Take care and catch up soon - Helen x
Maria was absolutely amazing 👏
Maria was absolutely amazing 👏.
So professional and excellent customer service given.
Will definitely be booking with Maria again thank-you.
May 24, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your amazing feedback. Really appreciate. When I can help again please let me know - Maria x
we were served by chari and she…
we were served by chari and she definitely served 🤏🏽 lovely service from her got us a beautiful holiday for our honeymoon and our first holiday away together was so helpful
May 25, 2026
Reply from Hays Travel - Oldbury
Hiya. Thanks for your amazing comments. Loved it, especially 🤏🏽 😊 Whenever I can help you again please don't hesitate to give me a shout. Take care and speak soon - Charli x
Always good at Hays
Always good at Hays. Helped us explore a number of options on our city break and secured the hotel we wanted. We find all the staff helpful and efficient, plus they print out relevant documents for us there and then. All wrapped up with ATOL protection 👍
May 18, 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I really appreciate it and so glad I could help. Please don't hesitate to let me know when I can help you again. I hope you're looking forward to your break? - Jenny x
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