I called into Hays Travel as a first time customer having never booked a holiday away before. I was greeted by a lady called Gail (Oldham Branch) and she couldn’t do enough to put me at ease and help... See more
Company replied
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Luke dealt with our holiday booking I can honestly say we were so pleased with the service, he was so patient even though I changed my mind a dozen times he carried on until he found what suited me. E... See more
Company replied
A great team effort to find us the holiday we wanted. Special thank you to Gail who persevered with our booking even though the computer system was playing up. And also thank you to Ellie who patientl... See more
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Whilst in your shop today we were helped by both Gail and Daisy. We have had many holidays booked by Gail who, is always lovely and very knowledgeable. Daisy booked our holiday to Gdansk for March se... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 High Street, OL1 1JA, Oldham, United Kingdom
- 01615329899
4.8
Excellent
138 reviews
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Brilliant
Very helpful and patient, i always use Hays,nothing is never a problem, when I have query they are spot on with dealing with it, very efficient
October 23, 2025
Always very helpful and friendly great…
Always very helpful and friendly great service 👍
August 24, 2025
Got what we wanted
We came to hays travel looking for a specific place but we didn’t like the flights online,so we got sorted by the lovely lisa and came out happy
August 10, 2025
A massive thank you to Nathan at the…
A massive thank you to Nathan at the Oldham Branch!! My husband and I called in yesterday to ask advice on health insurance, he could not have been more helpful in every way and we got an amazing deal. He has the best people skills and genuinely cares!
July 16, 2024
Unprompted review
Always use hays travel lovely staff so…
Always use hays travel lovely staff so helpfull in every way.
July 10, 2024
Nice staff who don’t rush you and are…
Nice staff who don’t rush you and are prepared to help you choose. Have used them before and will definitely use them again.
April 15, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The process of booking was not really…
The process of booking was not really why I used the travel agent , when I checked the information the travel date was wrong on the document which was altered and re sent , on further checking my date of birth was incorrect. Then I was told the balance due date was wrong but kept getting messages saying over due!
February 25, 2024
Reply from Hays Travel - Oldham High St
Good Afternoon David,
Thank you for your review, we truly appreciate your feedback.
I have spoken to the Oldham branch who will get in contact with you to discuss this further.
Kind Regards,
Dan
Myself and my friend had the best…
Myself and my friend had the best experience ever though they were going through an upsetting time with them closing the down the shop so the two last people left there was absolute stars and first class and a credit to you're company.
February 24, 2024
Great service
Gail always helps us to find the right holiday and goes that extra mile making sure we have all the information and best possible deal before we book.
February 28, 2024
Easy to deal with and able to pay what…
Easy to deal with and able to pay what I can when I can
February 20, 2024
Pleasant member of staff
Pleasant member of staff. Shop very busy but didn't rush thru things.
February 27, 2024
We had a great experience booking our…
We had a great experience booking our holiday, Gail listened to our needs and found us a fab deal in a stunning resort.
February 25, 2024
Reply from Hays Travel - Oldham High St
Thank you so much for your lovely review. I hope you all have an amazing holiday < Gail
Reply from Hays Travel - Oldham High St
Thank you for your review. I hope you both have a lovely holiday <Gail
The helpfulness of the staff and their…
The helpfulness of the staff and their understanding of our requirements
January 30, 2024
Reply from Hays Travel - Oldham High St
Thank you so much for your lovely comments. I hope you both have a lovely holiday < Gail
The travel agent went above and beyond…
The travel agent went above and beyond to find the right holiday for me and my family Happy with our choice.
February 18, 2024
Reply from Hays Travel - Oldham High St
Thank you so much for your lovely comment. I am pleased we found the right requirements for both families. Enjoy your holiday < Gail
Reply from Hays Travel - Oldham High St
Good Morning Mr Walsh, Thank you so much for taking the time to leave a review, it was a pleasure to book your holiday for you.
Kindest Regards
Jasmyn
Assistant Manager
Reply from Hays Travel - Oldham High St
Good Morning David, Thank you for your responce. It was a pleasure looking after you . Graham - Manager
Reply from Hays Travel - Oldham High St
Thank-you for your great review xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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