Hays Travel - Oldham Reviews 

972
TrustScore 5 out of 5

4.9

36B Spindles Shopping Centre, George Street, OL1 1HE Oldham, GB


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Rated 5 out of 5 stars

Luke at Oldham branch looked after myself & my fellow traveller again he is such a lovely person. He is polite,patient, everything we as customers want you must count yourselves very lucky to have hi... See more

Company replied

Rated 5 out of 5 stars

Regular visitor to Hays as they are my chosen travel company to book my holidays. Always friendly, always on the ball searching with patience till they find you just what you wanted. Less stress... See more

Company replied

Rated 5 out of 5 stars

Milly you’re rep, was excellent,she spent time With us ,going through various options,to meet Our requirements, very patient,and professional. She was very knowledgeable,and gave us great recomme... See more

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Rated 5 out of 5 stars

It's always a pleasure to book holidays at Hays travel Oldham Rochdale and Royton. This time I booked at Oldham with Luke. I wanted a very complexd holiday including a land holiday then a cruise then... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36B Spindles Shopping Centre, George Street, OL1 1HE, Oldham, United Kingdom

  • 0161 6605597

4.9

Excellent

TrustScore 5 out of 5

972 reviews

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4.9

All reviews

(972)

123,271 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service …

Excellent service …. Very professional

March 1, 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

We appreciate you taking the time to leave us your kind comments. We are so happy you were pleased with our service!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, very friendly and professional. Thanks to you we are going to have a lovely holiday

March 4, 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

We appreciate your kind words! We are pleased to know that you received excellent service and are looking forward to your holiday.

Rated 5 out of 5 stars

Hayes Oldham are fantastic

Hayes Oldham are fantastic. I gave my requirements and was met with all of them. With a slightly lower price. Luke was professional, polite and very much reliable.

March 2, 2026
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Reply from Hays Travel - Oldham

We appreciate you sharing your experience with our Oldham team. We are so glad to hear that Luke provided professional, reliable service and met your requirements at a great price.

Rated 5 out of 5 stars

Very helpful and pleasant staff and we…

Very helpful and pleasant staff and we were. able to book the holiday we wanted

February 26, 2026
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Reply from Hays Travel - Oldham

Thank you Jeffrey for your 5* review and your lovely comments, I really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

I use hayes travel a lot I always find…

I use hayes travel a lot I always find all the staff friendly . Knowledgeable, professional and very helpful would definitely would recommend them

February 12, 2026
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Reply from Hays Travel - Oldham

Hi Vivienne,
Thank you so much for your lovely comments! It's always a pleasure to welcome you in store

Thanks,
Caitlin

Rated 5 out of 5 stars

Lisa at Oldham was great in sorting our…

Lisa at Oldham was great in sorting our special holiday to the seyschelles, She went all out where TUI wouldn't even try

February 10, 2026
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Reply from Hays Travel - Oldham

Hi Ken,
Thanks so much for your lovely review, I will be sure to pass this onto Lisa

Thanks,
Caitlin

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff , made my booking very easy

February 10, 2026
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Reply from Hays Travel - Oldham

Ebony,

We appreciate you sharing your experience. We are so happy to hear that our friendly and helpful staff made your booking process easy for you.

Hays Travel Oldham

Rated 5 out of 5 stars

We were pleasantly greeted on entering…

We were pleasantly greeted on entering the store,by Luke, Kelly and Caitlin. Luke then sorted out details for our Cruise,and, also sorted us out with another cruise for later in the year. All done whilst chatting with us and answering our queries. Caitlin and Kelly were also having a good talk with us making it a very pleasant experience. Wouldn,t go anywhere else, and thoroughly recommend this branch of Hays.

February 13, 2026
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Reply from Hays Travel - Oldham

We appreciate your wonderful feedback! It's great to know that you felt so welcomed and that the team provided such helpful service while arranging your cruises. We are so happy you had such a positive experience and look forward to seeing you again.

Hays Travel

Rated 5 out of 5 stars

We went into the travel agents to pick…

We went into the travel agents to pick up our boarding passes and while there just asked about flights to Zante. Actually booked holiday to Zante for September with excellent flights

February 10, 2026
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Reply from Hays Travel - Oldham

We're happy to hear that you had such a positive experience while collecting your boarding passes! We are so glad we could assist you in booking your holiday to Zante with excellent flights for September.

Hays Travel

Rated 5 out of 5 stars

Enquired about a holiday and within the…

Enquired about a holiday and within the hour I was booked. Very professional, polite and helpful, super friendly.
Always use hays travel oldham for our holidays and always really happy with where we choose and the whole experience Thanks kaidee 😊

February 11, 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

We appreciate you taking the time to share your kind words. We are happy to hear that you found our team professional, polite, and helpful, and that you are pleased with your holiday booking experience.

Hays Travel Oldham

Rated 5 out of 5 stars

Freindly and helpful staff no hidden…

Freindly and helpful staff no hidden charges

February 10, 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you Joseph for you 5* review and your lovely comments, we really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

Well we’re to start from the moment we…

Well we’re to start from the moment we entered the shop we were greeted with a smile and everyone we came in to contact will were so friendly and polite we booked our trip to Disney land Paris to take our granddaughter to she has been through a lot since November that we decided to try and make her happy . After a family bereavement. The staff member s helped us plan our trip top marks to all the staff members that helped me and my wife. As our granddaughter has no idea about her trip

February 2, 2026
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Reply from Hays Travel - Oldham

We're so happy to hear about your positive experience and that our team could assist in planning this special trip to Disneyland Paris for your granddaughter. It means a lot to us that we could help bring some joy during a difficult time. Thank you for your kind words!

Hays Travel

Rated 5 out of 5 stars

Kelly Derbyshire

Customer service excellent straight forward and very polite from a lady Kelly

December 28, 2025
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Reply from Hays Travel - Oldham

We're so happy to hear that you received excellent and polite service. Thank you for your positive feedback; we appreciate it very much.

Hays Travel

Rated 5 out of 5 stars

Excellent service from Luke (Oldham…

Excellent service from Luke (Oldham branch) he ensured we got the 25% discount from Ambassador cruises even when they insisted there was no such offer available. He phoned them twice to sort it out and saved us £4000 Excellent job
Very clean shop and warm

January 31, 2026
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Reply from Hays Travel - Oldham

Hi Ron, Thank you for your kind review. We will pass this onto Luke 😊

Rated 5 out of 5 stars

Wedding Plans

Caitlin suggested the perfect hotel and the booking with her was absolutely great, really easy and fun. that's what we wanted when booking our wedding in NYC. She was patient and listened to what we wanted and delivered it super quick. Thank you.

January 29, 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you Jo for your 5* review and your lovely comments. We really appreciate you taking the time to write this and I will pass this onto Caitlin. Lisa

Rated 5 out of 5 stars

Lisa is very welcoming very helpful and…

Lisa is very welcoming very helpful and does what she can to get you the best price

February 5, 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you Jennifer for your 5* review and your lovely comments, I really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

Katlin and staff were extremely helpful…

Katlin and staff were extremely helpful professional and curtious when we went to book our holidays all the staff at Oldham are brilliant

February 5, 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

We appreciate your kind words! It's wonderful to hear that our team offered such helpful and professional service while you booked your holiday.

Hays Travel

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