Hays Travel - Omagh Reviews 

1,018
TrustScore 5 out of 5

4.9

2 Market Street, BT78 1EH Omagh, GB


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Rated 5 out of 5 stars

From our first encounter with Lynsey until booking completed she was friendly, knowledgeable, understanding & patient. Nothing was a bother to her, kept us updated, got us the best deal & advised u... See more

Company replied

Rated 5 out of 5 stars

Melissa and the new guy Keelin were lovely in your Omagh branch. Very friendly, relaxed environment. We never felt rushed and certainly took our time choosing the right place/hotel that suited taking... See more

Company replied

Rated 5 out of 5 stars

We booked a cruise to Greek islands. Sharon was excellent. She talked us through and explained everything to us, advising us on what trips to avail of. Sharon was very professional . We would definit... See more

Rated 5 out of 5 stars

I always book my holidays through Hays travel in Omagh. The girls in there are great. Very helpful, knowledgeable and will give their views on the various places or hotels. Its also good that some of... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Market Street, BT78 1EH, Omagh, United Kingdom

  • 02882888507

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,018)

123,271 reviews in the last 12 months

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Rated 5 out of 5 stars

First Time Booking

Great service from Lynsay. I could not recommend her highly enough for all she done to help get our family holiday booked for me.

March 19, 2026
Rated 5 out of 5 stars

Great Experience

We had a very good experience booking our holiday
with Louise who was very helpful and knowledgeable
about Croatia, nothing was too much trouble for her.

We would highly recommend using Hays in Omagh.

March 25, 2026
Hays Travel - Omagh logo

Reply from Hays Travel - Omagh

Thank you so much x

Rated 4 out of 5 stars

Helpful and pleasant experience Our travel agency customer service was…

Our travel agency customer service was very helpful and informative and was able to assist with our enquiries. The only negative was that we had to wait a considerable amount of time before being taken.

March 11, 2026
Hays Travel - Omagh logo

Reply from Hays Travel - Omagh

Thank you for your excellent feedback, and Thank you for your patience when the store was busy

Rated 5 out of 5 stars

Made to feel welcome

Made to feel welcome. Staff very helpful. Always manage to book what I want and everything explained clearly.

March 17, 2026
Hays Travel - Omagh logo

Reply from Hays Travel - Omagh

Thank you for your excellent feedback

Rated 5 out of 5 stars

Best holiday ever

From start to finish Hays Travel and their staff were super helpful. Nothing was too much from booking the cruise initially,with useful tips and information to printing itineraries. The whole experience was a pleasure and added to what turned out to one of our best holidays ever. A special mention to Jenny in the Omagh office what an asset to yous Hays.

March 16, 2026
Hays Travel - Omagh logo

Reply from Hays Travel - Omagh

Thank you for your excellent feedback David x

Rated 5 out of 5 stars

I was seen quickly

I was seen quickly, had my bookings confirmed and flight assistance arranged.

This is a great little office with great staff. I’ve been using it for years.

March 12, 2026
Hays Travel - Omagh logo

Reply from Hays Travel - Omagh

Thank you for your excellent feedback

Rated 5 out of 5 stars

Great service

Great service, first time I have used Hays. Dealt with Melissa and Louise, both excellent at their job.

March 12, 2026
Hays Travel - Omagh logo

Reply from Hays Travel - Omagh

Thank you for your excellent feedback

Rated 3 out of 5 stars

you put the wrong passport number on my…

you put the wrong passport number on my partners boarding pass.

February 14, 2026
Hays Travel - Omagh logo

Reply from Hays Travel - Omagh

Further to our conversation please accept our sincere apologies for the typing error, glad to hear this did not effect the enjoyment of your holiday.
Thank you once again for your feedback

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