Hays Travel - Ormskirk Reviews 

It was a pleasure booking our holiday with Hays. They had been recommended to us. The lady we spoke to was very helpful and extremely pleasant. Nothing was too much trouble for her. We definitely know who we will be booking our holidays with in future.

The staff are very helpful and they always make you feel at home

Friendly helpful and knowledgeable staff, who made the booking easy

I went into my local shop - Ormskirk - to get Euros for an upcoming Scout Group trip, which I have been doing for a couple of months, whenever I get cash paid to us. No problem in the past but this time it was a different person behind the travel money desk, and didn't give me a receipt, but said she would email it. When I checked it a few minutes later, she had added on a 'buy back' guarantee for £3.95, without asking and the rate she gave me was rubbish - 1.08..when everywhere else was giving 1.12...
I went back in to the shop and complained - she was quite defensive at first, saying everyone wanted their receipts emailing - not everyone as I didn't, but just accepted it this time - and said they expect people to ask for the 'buy back' to be knocked off if not wanted. As I didn't even know it was added, how could I ask for it to be knocked off. And it has never been mentioned in the past, nor added on.
Upshot was, she eventually gave me a better rate - got €25 more for my £500, and knocked the 'buy back' off. As this was for Scouts spending money, that amount is not insignificant. I know I could have gone round everywhere checking, but never had such a bad rate before from Hays.

Abbie was very attentive and explained everything thoroughly making sure we got the holiday we wanted

Able to ask questions, review possible suggestions and book there and then

Staff found a great holiday for me & three friends. Booked everything for us including transfers & printed out all boarding passes & information. Couldn’t have asked for more

The staff very pleasant and easy to talk to you didn’t feel rushed in making a decision very helpful

Erika seems know what I want and she's very knowledgeable

Every time we use the Ormskirk branch all of the staff are excellent. They are friendly, helpful and knowledgeable on all aspects of booking a holiday - can’t think of going anywhere else really

Friendly and helpful staff . Lots of information .

They were very helpful, and could not do enough to help

Sienna, was outstanding sorting USA and Europe flights for me. Showed great understanding and knowledge and patience with current systems. A great experience will continue to use 😎

Sienna in the Ormskirk branch, was very keen to help and go over and above, when things got a bit difficult to secure our 2028 booking with Cunard. Success happened after much effort! Very well done Sienna! Hard copies and emails provided as soon as the secure booking happened. Great, enthusiastic and competent service. Previously have used an on line Agent. ( had a really not good experience, trying a high street travel Agent) But will be happy and confident to go back to Hays and Sienna 👌🤩

Abby was so helpful, insecure our cruise as it was in very high demand.
Very knowledgeable and answered all of my queries. This is the third cruise I have booked with Hays Travel and they are always very professional and helpful.

All was well staff helpful

We had a rough idea where we wanted to go for a short break so had a head start but selina was helpful

Time taken to assess what we required. Booking arranged professionally and with a welcoming manner

Friendly helpful staff, made choosing my holiday easy.