Hays Travel - Ormskirk Reviews 

569
TrustScore 5 out of 5

4.9

1 Burscough Street, L39 2EG Ormskirk, GB


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Rated 5 out of 5 stars

We booked over the phone with Sienna at ormskirk, as usual with whoever we speak to at ormskirk the service was friendly and helpful, we had a query Sienna said she would get in touch with jet2 to ge... See more

Company replied

Rated 5 out of 5 stars

Sienna in the Ormskirk branch, was very keen to help and go over and above, when things got a bit difficult to secure our 2028 booking with Cunard. Success happened after much effort! Very well done S... See more

Company replied

Rated 5 out of 5 stars

We went into Hays to book a last minute break to The Canaries. We haven’t holidayed abroad for more than a decade so weren’t sure exactly where to go or what to expect. Erica and the team made it a st... See more

Company replied

Rated 5 out of 5 stars

We were just enquiring about a holiday and Sienna in Ormskirk branch was amazing, got us all booked on a holiday with lots of travel advice. Will definitely go again

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1 Burscough Street, L39 2EG, Ormskirk, United Kingdom

  • 01695 768633

4.9

Excellent

TrustScore 5 out of 5

569 reviews

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4.9

All reviews

(569)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff are very experienced and helpful

Staff are very experienced and helpful

March 24, 2026
Hays Travel - Ormskirk logo

Reply from Hays Travel - Ormskirk

Carole,

We appreciate your positive feedback! We are so glad our team could assist you effectively with their experience.

Rated 5 out of 5 stars

on line versus in store booking

We had previously had a quote for a holiday but decided to leave it till a little nearer the time to check prices again.
Found prices had lowered but instead of booking online we decided to go in store instead.
Eva was very good and guided us through the departure airports and we decided to try another airport to our usual one.
Process of booking was very quick and very satisfied with service received and documentation given.

March 12, 2026
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Reply from Hays Travel - Ormskirk

Thank You for your lovely feedback!

Rated 5 out of 5 stars

I visited Ormskirk and spoke to Erica…

I visited Ormskirk and spoke to Erica my contact

She was able to book a hotel in Jersey on the dates and times we requested from Liverpool John Lennon
My wife and I are very happy with this service

February 27, 2026
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Reply from Hays Travel - Ormskirk

MrWILLIAMBESSANT,

We're happy to hear that the booking service for your trip to Jersey met your expectations. We appreciate you sharing your positive experience with us.

ormskirk, Hays Travel

Rated 5 out of 5 stars

We went in the store to buy dollars and…

We went in the store to buy dollars and the young lady was very helpful, her name was Katie.
We ended up booking a cruise with her she was very informative and told us everything we needed to know.

March 2, 2026
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Reply from Hays Travel - Ormskirk

Tracey,

We're happy to hear that you found our service helpful when buying dollars and booking your cruise. Thank you for sharing your positive experience with us!

ormskirk, Hays Travel

Rated 5 out of 5 stars

Another brilliant experience with Hays…

Another brilliant experience with Hays Travel. Sienna at the Ormskirk branch made our booking very easy, getting us the best deal possible for our trip to Dubai. Every member of staff is always friendly, welcoming and very professional. Thank you so much

January 10, 2026
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Reply from Hays Travel - Ormskirk

Thank You so much for your lovely feedback!

Rated 5 out of 5 stars

I have booked are holidays abroad with…

I have booked are holidays abroad with Hayes Travel for several years now, once decided where to travel to we pop into our local Hayes Travel and the rest is history. All taken care of we usually ask for Erika , very professional knows her job, no complaints on that score.
Sharon Mavers

February 27, 2026
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Reply from Hays Travel - Ormskirk

Thank you so much for your lovely feedback!

Rated 5 out of 5 stars

Perfect

Sienna very helpful and a lleasure to deal with.

February 25, 2026
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Reply from Hays Travel - Ormskirk

Thank you very much for your lovely feedback!

Rated 5 out of 5 stars

When to Hays Travel to book a holiday…great experience

When to Hays Travel to book a holiday that I had seen online with Easy Jet. Staff where great and knowledgeable and efficient. Sorted and book the holiday within 15 minutes brilliant. Great experience would highly recommend them.

February 26, 2026
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Reply from Hays Travel - Ormskirk

Steve hogan,

We're happy to hear that our team was knowledgeable and efficient in booking your holiday. It's great to know that you had a brilliant experience, and we appreciate your recommendation!

ormskirk, Hays Travel

Rated 5 out of 5 stars

efficient service

We knew where we wanted to go and the booking was completed efficiently

February 14, 2026
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Reply from Hays Travel - Ormskirk

Kathryn K,

We appreciate you sharing that your booking was completed efficiently. We are happy to hear that you knew where you wanted to go.

ormskirk, Hays Travel

Rated 5 out of 5 stars

I always find the staff helpful

I always find the staff helpful. This time I had Eva who was really helpful, chatty, informative. It's a joy to book through Hays.

February 19, 2026
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Reply from Hays Travel - Ormskirk

Widnes Customer,

We're so happy to hear that you find our team helpful! It's wonderful that you had such a positive booking experience. We appreciate your kind words.

ormskirk, Hays Travel

Rated 5 out of 5 stars

Second Holiday

Booked our second holiday with Hays. As usual very professional and helpful, nothing was too much trouble. Thank You.

February 17, 2026
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Reply from Hays Travel - Ormskirk

Thank you very much for your feedback!

Rated 5 out of 5 stars

Great staff amazing service.

Staff are incredibly helpful, friendly and professional. They were not pushy and allowed us the time to decide what we wanted to do. Provided good options for us. I have more local Hays Travel but we always come back to Ormskirk.

February 19, 2026
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Reply from Hays Travel - Ormskirk

Kj,

We appreciate you choosing our Ormskirk branch. We're happy to hear that our team's helpful and professional service met your needs, and we provided you with good options. Thanks for your review!

ormskirk, Hays Travel

Rated 5 out of 5 stars

Erica was extremely efficient

Erica was extremely efficient, very pleasant and did everything she said she would.

February 12, 2026
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Reply from Hays Travel - Ormskirk

Thank you for your lovely review! We are so glad to hear that our service was efficient and pleasant!

Rated 5 out of 5 stars

We were well looked after by Sienna

We were well looked after by Sienna. SIenna arranged our coach holiday for us.We didn't feel rushed to choose and she was very helpful and pleasant.

February 5, 2026
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Reply from Hays Travel - Ormskirk

Mary,

We're happy that we provided you with excellent support while you booked your coach holiday. It's great to hear that you felt supported and not rushed.

Hays Travel

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