Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
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Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
Company replied
Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
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As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
974 reviews
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Gary has always gone above and beyond…
Gary has always gone above and beyond to help us choose our holidays that's why he became Manager of your Oswestry Branch.
February 3, 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that we have helped you choose your holidays.
Hays Travel
We have booked with Hays for years now
We have booked with Hays for years now, specifically with Mel. Nothing is too much trouble, she gives us loads of options and support outside of office time, brilliant service!
February 2, 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate your continued loyalty and are so happy to hear that you consistently receive brilliant service from our team. Thank you for your kind review!
Hays Travel
Satisfied customer
Staff at the Oswestry branch are always friendly and helpful, taking time to explain options and promptly sending quotes when requested.
Pretty much hassle free booking.
January 31, 2026
Reply from Hays Travel - Oswestry
Hello,
We're happy to hear that our team is friendly and helpful, providing clear explanations and prompt quotes. It's great to know your booking was hassle-free.
Hays Travel
Always a great booking experience at…
Always a great booking experience at Hays Oswestry ! Thank you Gary first class service as always 😀
February 2, 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate you taking the time to share your kind words. We are so glad that you consistently have a first-class booking experience with us!
Thanks
Gary
very helpful 👌
January 25, 2026
Reply from Hays Travel - Oswestry
Hi
Thanks so much for the great feedback
See you soon
Gary
Reply from Hays Travel - Oswestry
Hello
We appreciate you taking the time to leave us such a wonderful review. We are so glad that you were happy with our service.
Hays Travel
Very good experience
Mel in Oswestry branch was excellent and nothing was too much trouble. She answered all our questions and if she couldnt she checked for us. At no point was there any pressure to book
January 30, 2026
Reply from Hays Travel - Oswestry
Hello
We appreciate your wonderful feedback! We're happy to hear that our team member was so helpful and informative, and that you felt comfortable during the booking process.
Thanks
Gary
Helpful staff
January 25, 2026
Reply from Hays Travel - Oswestry
Hi there
Thanks for the great feedback
See you soon
Gary
Well every time we go to Hays Travel…
Well every time we go to Hays Travel you always get a great service. The Manager Gary is very professional polite and very helpful , he always checks with you that you are happy and satisfied which we are always happy that's why we use Hays Travel the Manager and all the staff are brilliant they are a great team. Many thanks to all the staff from Raymond & Jane Morgan .
January 30, 2026
Reply from Hays Travel - Oswestry
Hi :-)
We appreciate your kind words and are so glad to hear about the great service you consistently receive. It's wonderful to know our team's professionalism and helpfulness make you happy. Thank you!
See you soon
Gary
Hays Travel
Fantastic
Gary was really helpful, with exactly the right mix of efficiency, patience and relaxing chat.
January 28, 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind words and for booking with us. We are Always here and happy to help you.
See you Soon
Many Thanks
Claire
We got the holiday that was right for us
Gary was happy to serve us even though we were unsure about the sort of holiday we wanted. He remembered us from previous visits to Hays. He was willing to look travel details and dates up, plus costings, suggested alternatives and listened to what we were saying when batting ideas around. He made choosing and booking a holiday a completely stress free experience
January 25, 2026
Reply from Hays Travel - Oswestry
Hi :-)
We appreciate you taking the time to share your kind words. We're so happy to hear that our team member provided excellent service and helped make your holiday booking stress-free.
Thanks
Gary
Staff brilliant and very knowledgeable…
Staff brilliant and very knowledgeable .much prefer contact direct with agent rather than everything on line.
January 18, 2026
Reply from Hays Travel - Oswestry
Norma,
We're happy to hear that you found our staff brilliant and knowledgeable! We appreciate your preference for direct contact with an agent.
Hays Travel
Fabulous advice and help from Mel
January 24, 2026
Reply from Hays Travel - Oswestry
Thank you Kay for your kind review :)
Thanks again for booking your Cruise with me.
Kind regards
Mel
Good staff and gave us options to go to.
January 24, 2026
Reply from Hays Travel - Oswestry
Chris,
We appreciate you taking the time to leave us a review! We are so happy we could help you find some great options.
Hays Travel
Reply from Hays Travel - Oswestry
Linda,
We appreciate you sharing your experience; we are so happy to hear we were helpful and friendly!
Thanks
Gary
Professional & friendly service
Professional & friendly service, responded in a timely manner and were patient with all our requests & questions too!
January 22, 2026
Reply from Hays Travel - Oswestry
Hi There
We appreciate you taking the time to leave such a wonderful review!
We are always here to help.
Many Thanks
Elis
Fantastic service and very helpful
January 19, 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind words & for booking with us again.
We are always here to help when needed.
See you soon
Many Thanks
Claire
Friendly welcoming staff
Friendly,welcoming staff, matching best prices available ,great customer care making booking stress free.
January 13, 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate your kind words! We're so happy to hear that our team made your booking experience stress-free with great prices and friendly service.
See you soon
Gary
Understanding that not everyone is tech…
Understanding that not everyone is tech savvy.
It helps to know they can help us to have a good holiday experience without spending hours trying to sort it for ourselves.
Good understanding of what we can afford and what will suit us best
January 11, 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help.
Many Thanks
Elis
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