Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
Company replied
Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
Company replied
As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
That extra mile!
Elis (and Gary) were very patient with us and did everything they could to find us a warm, sunny break. They went the extra mile to find us a great alternative when it turned out our original choice had a building site next door to it and enquiries revealed it was very likely to be a disturbance during our stay. Can't fault the service. Thanks Guys. Alan & Sally.
February 27, 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate you taking the time to leave us such a complimentary review. We are so pleased we could find you a great alternative holiday and that you were happy with our service.
See you soon
Gary
oswestry, Hays Travel
Reply from Hays Travel - Oswestry
Hi
We appreciate you taking the time to leave us such a fantastic review. We are so happy we could help you arrange everything you wanted.
Thanks
Gary
Very helpful
Very helpful. Explained everything clearly. Didn’t try to push or pressurise us into anything.
February 22, 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help.
Many Thanks
Elis
The agent was very knowledgeable about…
The agent was very knowledgeable about the country we wanted to visit and very helpful in helping us decide on which hotel to choose.
February 17, 2026
Reply from Hays Travel - Oswestry
Richard,
We appreciate you sharing your experience. We're so happy to hear that our agent’s knowledge and assistance helped you choose the perfect hotel for your trip.
Thanks
Gary
Fantastic every time
Just fantastic customer service every time we go in, super friendly, and their knowledge is second to none.
We wouldn’t book with anyone else
February 24, 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind words and continuing to be loyal customers :-)
We are always here to help you.
See you soon.
Many Thanks
Claire
Australia trip at short notice
I walked into my local Hays branch in Oswestry, Shropshire and spoke to Claire Roberts.
I needed flights, transfers and a hotel to Australia and I was travelling alone.
Within 30 minutes Claire had arranged everything and I paid in full with 11 weeks to go.
The entire trip went to plan with no issues atall..I had the most amazing adventure and I am so grateful to Claire for arranging everything for me and I want to thank her for all the travel advice she recommended regarding applying for the visa, insurance and my travel money.
Thankyou so much Claire…I had the best time.
January 26, 2026
Unprompted review
Reply from Hays Travel - Oswestry
Aw Helen thank you so much for your kind words and for calling me yesterday.
I am so pleased you had the best time and now onto many more adventures :-) It was a pleasure helping you.
See you soon
Claire
Brilliant customer service
Brilliant customer service, informative and understanding of my requirements. Booked a dream holiday thanks to the Oswestry Team. Thank you
February 20, 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind review Lucy and for booking with me. Your going to have the most amazing Holiday.
We are always on hand to help you.
See you soon.
Claire
Reply from Hays Travel - Oswestry
Mr Owen,
We appreciate you sharing your experience with us; we are so happy our team was helpful and kind to you.
oswestry, Hays Travel
Gary was extremely helpful and we have…
Gary was extremely helpful and we have booked an amazing holiday as a result
February 18, 2026
Reply from Hays Travel - Oswestry
Adrian Griffith,
We appreciate your kind words! We are so happy we could help you book an amazing holiday; we hope you have a wonderful time.
oswestry, Hays Travel
Great experience booking our holiday
Great experience booking our holiday. All the team are friendly, knowledgeable, helpful and professional. They do everything for you, no stress. We always book with Hays Travel and would highly recommend.
February 18, 2026
Reply from Hays Travel - Oswestry
Mrs Carol Lloyd,
We appreciate you booking your holiday with us. It's great to hear that you found our team friendly, knowledgeable, and helpful. We're so happy we could provide a stress-free experience.
oswestry, Hays Travel
Very knowledgeable
Very knowledgeable, helpful and friendly. Took the strain out of booking my flights.
February 16, 2026
Reply from Hays Travel - Oswestry
Hi :-)
We appreciate you taking the time to leave us such a complimentary review. We are so glad we could help make booking your flights easier.
Thanks
Gary
Always helpful and friendly
Always helpful and friendly. Willing to give suggestions of something different. And always try to get you the best deal.
February 14, 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you for your kind review and for booking your holiday with us :-)
We are always here to help.
Many Thanks
Elis
Reply from Hays Travel - Oswestry
Sandra Bland,
We appreciate you taking the time to share your positive experience with us; we are so glad that we could be helpful to you.
Hays Travel
Excellent Service
From the first visit we made to enquire about a holiday, followed by a second visit to book this, we were dealt with by both the members of staff- friendly, efficient and extremely helpful.
We have used Hays Travel before and we have no problem in recommending them.
February 11, 2026
Reply from Hays Travel - Oswestry
Good afternoon Mr & Mrs Mirehouse,
Thank you for your kind review! We're so glad to hear that you found our team friendly, efficient and helpful during your visits. We appreciate your recommendation and are happy you had a great experience with us.
Best Regards,
Tali
Canada & Alaska cruise & stay
Cathy in the Oswestry branch was amazing. She made sure we were getting the holiday we wanted in our holiday and a great price. We were in their quite a long time so she arranged for us to have a cup of tea. The service we received was excellent.
February 12, 2026
Reply from Hays Travel - Oswestry
Angie Herbert ,
I am happy to hear that you had such a positive experience in our Oswestry branch! It's great to know that i could help you find the perfect holiday at a great price, and that you appreciated the service.
Cathy
Hays Travel
First class service.
Always helpful, friendly and offer great value. Will keep returning!
February 3, 2026
Reply from Hays Travel - Oswestry
Paul.,
We appreciate your kind words! We are so glad that you consistently receive helpful and friendly service from us and we hope to see you again.
Hays Travel
Excellent service from Claire!
Excellent service from Claire as always!
She makes sure you get the right flights for your needs plus accommodation
Thank you Claire.
February 10, 2026
Reply from Hays Travel - Oswestry
Aw thank you so much for your kinds words and review & for coming to book with me again.
Always here to help!! See you both soon.
Many Thanks
Claire
Great Service
Great service and follow up from Elis and the rest of the team. This was the 3rd time we've booked with Hays in Oswestry and our experience has always been very positive - thank you.
February 7, 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind words and for booking with us again. We are always here to help you. See you soon.
Many Thanks
Claire
Reply from Hays Travel - Oswestry
Thank you so much for your kind words and for booking with us again. We are always here to help you.
See you both soon.
Many Thanks
Claire
Very helpful
February 7, 2026
Reply from Hays Travel - Oswestry
Thank you for your kind review and for booking with us. We are always on hand to help you.
See you soon.
Many Thanks
Elis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.