Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
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Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
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Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
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As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
972 reviews
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Hassel free travel arrangements.
Hays travel Oswestry is always my go-to advice centre. The staff know me by name and are happy to help me with everything. This time Gary talked me through down-loading the app I needed for my travel.
April 1, 2026
Reply from Hays Travel - Oswestry
Hello :-)
We appreciate you choosing us as your travel advisor. We're happy to hear that our team is always ready to provide you with the support you need for your travels.
Kind regards
Gary
Gary and Elis were so helpful with our…
Gary and Elis were so helpful with our cruise booking, sorting out an issue with the online system that initially looked like we couldn’t have the room we wanted, but all good! They even went to the trouble of booking our car parking on our behalf, which from P&O’s correspondence looked like it was up to us and wasn’t guaranteed. Again, all good!! Great advice on insurance too. We’re able to answer all our questions. We’ve booked with P&O online before but this was much nicer - and reassuring - to go through the process in person knowing everything is sorted. Highly recommend Hays Travel in Oswestry - the whole team very friendly, helpful and knowledgeable!
March 20, 2026
Reply from Hays Travel - Oswestry
Hi There
Thanks so much for this great feedback and for booking your Cruise with us here in store
You will have a great time and we are always on hand to help
See you soon
Gary
Our Booking experience.
Gary is always very efficient and goes out of his way to book the right holiday for us. A very good experience, couldn't be better.
Thanks very much.
March 25, 2026
Reply from Hays Travel - Oswestry
Hello :-)
We appreciate you taking the time to leave us such a complimentary review. We are so glad we could provide such a wonderful experience and find the perfect holiday.
See you soon
Gary
Reply from Hays Travel - Oswestry
Thank you Anne for your kind review and for booking with us again at Hays Travel Oswestry
Kind regards
Mel
Holiday booked with ease
Maisie was very helpful in assisting us with forthcoming holiday, which was booked within 30 minutes of coming into Hays Travel.
March 20, 2026
Reply from Hays Travel - Oswestry
Thank you David for your review.
Maisie will appreciate your kind feedback.
We hope you have a lovely holiday.
Kind regards
Mel
Reply from Hays Travel - Oswestry
Hi There
Thanks for the great feedback and for booking your holiday with us
See you soon
Gary
Clear and concise info and a pleasant…
Clear and concise info and a pleasant person to deal with.
March 13, 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help.
Many Thanks
Elis
Booked a cruise yesterday
Booked a cruise yesterday, Maisie and Mel at the Oswestry store were great.
Mel was great helping Maise out with the booking process. It was great to see a more senior staff member helping develop the skills of another.
Well done and thank to you both.
March 14, 2026
Reply from Hays Travel - Oswestry
Hello
We're happy to hear that you had a great experience booking your cruise. It's wonderful that you observed our team working together to provide excellent service. Thank you for your positive feedback!
Thanks again
Gary
oswestry, Hays Travel
Reply from Hays Travel - Oswestry
Thank you for your kind review and for booking with us. We are always here and on hand to help you.
See you soon.
Many Thanks
Claire
As previous dealings always exceptional…
As previous dealings always exceptional friendly service, advice on destinations and knowledge makes the holiday experience.
March 3, 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind words and for booking with us again. We are always on hand and happy to help you.
See you soon.
Many Thanks
Claire
Excellent service
My wife and I recently booked our first ever Cruise assisted by Gary of Hays Travel Oswestry.
Gary provided comprehensive assistance explaining available itineraries, cabin positions, and cruise packages.
Gary was very knowledgeable and personable; his guidance enabled us to make an informed decision to select a Cruise that met our requirements.
Excellent service from Gary and Hays Travel Oswestry.
February 4, 2026
Reply from Hays Travel - Oswestry
Hello
Thanks for this amazing feeback and for booking another holiday with us
You will both have an amazing time
See you soon
Gary
Excellent attentive service
March 8, 2026
Reply from Hays Travel - Oswestry
Hi There
Thanks so much for the great feedback and for booking your holiday with us
Thanks
Gary
Exceptional Customer Service
As always we have booked our trip through Hays Travel, Oswestry because we know they will find us an excellent holiday. Their customer service is exceptional and I thoroughly recommend them!
March 8, 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind review and for booking with us again. We are always on hand to help you.
See you soon
Many Thanks
Tali
Reply from Hays Travel - Oswestry
Hello :-)
We appreciate you taking the time to leave us a review. We're so happy to hear our staff were helpful and accommodating!
Thanks
Gary
Having never used a travel agent…
Having never used a travel agent before, we were recommended Hays by a friend we found the hole experience first class, the agent Ellis was friendly and really helpful with nothing being to much trouble, we will definitely use this company again.
March 4, 2026
Reply from Hays Travel - Oswestry
Hi There
We are happy to hear you had a first class experience and thank you for booking your holiday with us :-)
We are always here to help.
Many Thanks
Elis
Caring staff.
Staff are extremely caring, helpful and knowledgeable. They always strive to find the most suitable holiday to suit your requirements.
March 5, 2026
Reply from Hays Travel - Oswestry
Hi There,
We appreciate your kind words! It's wonderful to know our staff's caring, helpful, and knowledgeable service helped you find the perfect holiday to suit your needs.
Many Thanks
Hays Travel Oswestry
Professional and friendly service as…
Professional and friendly service as always from Gary.
March 4, 2026
Reply from Hays Travel - Oswestry
Thank you very much for your kind words and for booking with us.
We will always be on hand to help you when needed.
See you soon
Many Thanks
Claire
Great service with a smile
Always great service, never feel rushed. Staff so friendly. Gary at Oswestry branch always so helpful.
February 28, 2026
Reply from Hays Travel - Oswestry
Hi Lorraine
We appreciate you taking the time to leave us a fantastic review. We are so happy we could help you arrange everything you wanted.
Kind regards
Gary
We have used hays travel Oswestry for…
We have used hays travel Oswestry for the last 15 yes and have always had great service , friendly atmosphere very helpful .
Lovely friendly group
March 1, 2026
Reply from Hays Travel - Oswestry
Hi Susan
Thank you for your loyalty and kind review.
Thank you again for booking your holiday with us at Hays Travel Oswestry.
Kind regards
Mel
First class service from Gary
First class service from Gary. Always so helpful especially as we weren’t too sure where we wanted to go. Numerous suggestions were given as to where was best for us. Eventually making a decision on Zante.
February 28, 2026
Reply from Hays Travel - Oswestry
Hello
We're happy to hear that you found our service helpful! We're glad that the suggestions assisted you in making a decision for your trip to Zante. Thank you for your positive feedback.
Thanks
Gary
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