Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more
Company replied
Personal Travel Consultant - Paul & Lisa Cooper, DN4 Warmsworth, GB
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Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more
Company replied
Lisa and Paul were Prompt replying to my message about a holiday we had our eyes on. I screenshot the price we got via the app and they were able to beat this price. It was a hassle free booking syst... See more
Company replied
I had an excellent experience booking my holiday. Lisa was friendly, patient and took the time to listen to exactly what I was looking for. She went above and beyond to find the perfect holiday for me... See more
Company replied
Our 3rd family holiday booked with Paul and Lisa - easy , quick, reliable and efficient. They are brilliant - wouldn’t go anywhere else always sort us out a deal and help with online bookings and di... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant - Paul & Lisa Cooper, DN4, Warmsworth, United Kingdom
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Lisa was amazing . She found us the perfect trip. She kept me updated on what stages my booking was at .
Thank you lisa .

Reply from Hays Travel - Paul & Lisa Cooper
Great service from start to finish. Helpful knowledgable and efficient. Nothing was too much trouble. Would highly recommend using them again.

Reply from Hays Travel - Paul & Lisa Cooper
Paul was really easy to talk to and super helpful when discussing other potential upcoming trips. Would definitely use again and recommend

Reply from Hays Travel - Paul & Lisa Cooper
Lisa always offers me a quick personalised service. She understands i have very little time, and book with very little notice. But still serves to get me the best deals, with an excellent understanding of what my needs are for the booking: both in travel generally but also for us as a family. I would never book with anyone else. My own travel PA. Ive booked with lisa for years, several times a year and all over the world.

Reply from Hays Travel - Paul & Lisa Cooper
Paul was great, explained everything fully, was friendly. Prompt responses when messaging.

Reply from Hays Travel - Paul & Lisa Cooper
Absolutely fantastic couldn’t thank Lisa cooper enough for sorting my family holiday out

Reply from Hays Travel - Paul & Lisa Cooper
Great communication and recommended what type of safari would be best suited to our group. Super easy booking, will use for future holidays

Reply from Hays Travel - Paul & Lisa Cooper
We have booked several holidays with Paul & lisa always beat any price we have found with excellent customer service & peace of mind I wouldn’t book elsewhere as I know Paul & lisa will go above and beyond to beat any price I’ve found

Reply from Hays Travel - Paul & Lisa Cooper
Lisa was very hands on to answer all my questions and was very helpful from start to finish/

Reply from Hays Travel - Paul & Lisa Cooper
Always accommodating, thanks to Lisa, very quick and efficient, very helpful.

Reply from Hays Travel - Paul & Lisa Cooper
Vwry quick to reply via WhatsApp with the information I needed and then quickly booked on the phone by Lisa

Reply from Hays Travel - Paul & Lisa Cooper
Lisa and Paul were very helpful and quick with the holiday quote and booking.
I would highly recommend them!
Thank you both

Reply from Hays Travel - Paul & Lisa Cooper

Reply from Hays Travel - Paul & Lisa Cooper

Reply from Hays Travel - Paul & Lisa Cooper
I have booked with Paul and Lisa quite a few times. They have both gone above and beyond and believe me when I say my bookings never go smoothly but there has always been laughs about it. I would highly recommend using their services

Reply from Hays Travel - Paul & Lisa Cooper
Second time using this company for our group holiday nothing was to much trouble speaking with Paul finding alternative dates and prices made life super easy for us

Reply from Hays Travel - Paul & Lisa Cooper
Really quick and easy to book. Lisa knew exactly what I was looking for. Gave extra tips on how to make our holiday experience better!

Reply from Hays Travel - Paul & Lisa Cooper
Yes, we have done it again. Another holiday booked with Paul and Lisa. Why them and no one else?
The memories made
Trust in Paul and Lisa
Personal support
They know our needs and wants
Never let us down at all, now family members use this great couple.

Reply from Hays Travel - Paul & Lisa Cooper
One of the easiest holiday bookings I have made. Every question answered and quick response. Highly Recommend.

Reply from Hays Travel - Paul & Lisa Cooper
The quickest easiest way to book an holiday wouldn’t do any other way 💯 highly recommended

Reply from Hays Travel - Paul & Lisa Cooper
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