Contacted Becky with a rough idea of where we would like to go and she quickly replied with multiple options that were fantastic. Having three parties in the same family travelling at different times... See more
Location
Switch locationHigh Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
We saw a fabulous deal for my 60th Birthday, for LA, Vegas and San Fran with Hayes. Lynda was really helpful in her knowledge of the destinations we were looking to book, and in her attention to detai... See more
Company replied
After wasting many hours trying to find a last minute holiday I contacted Tracy Unsworth of Hays who was amazing She listed all of our requests & answered every query professionally & efficiently. W... See more
Company replied
Katarzyna was just so helpful. It will be my first solo holiday since I lost my beloved husband of 60 years, She was so sympathetic and spent a lot of time sorting out what holiday I wanted. I was un... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0333 033 9985
4.9
Excellent
5K reviews
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Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Adam! We are pleased to hear you have enjoyed his service and hope you have a fantastic holiday
Chloe
Charlotte found a fantastic holiday…
Charlotte found a fantastic holiday that met all our requirements and more. She was extremely helpful , patient , efficient and very friendly. I couldn't have wished for a better service. I will be definitely booking with hays travel again i eouldnt go anywhere else
August 27, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for choosing to book with me again. I hope you have the most wonderful holiday! If you need anything at all just let me know and I am happy to assist. Kind regards Charlotte
We have just booked a Northern Lights…
We have just booked a Northern Lights Cruise, Alison was really responsive and answered all our questions very promptly and made the whole process very easy.
The price was competitive too!
August 27, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Alison, thank you for your kind words; it was an absolute pleasure to get you all booked up. Should you need anything else please do not hesitate to contact me on 01902 924968 or drop me an email alison.swift@hays-travel.co.uk
Excellent Service
Our consultant gave an excellent service and provided an alternative option which suited us better. The booking process was smooth and seamless.
August 25, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Bethany! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Samantha! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Great communication- friendly service
Great communication- friendly service - was lovely to speak with Helen who sorted everything out for us
August 19, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for taking time to leave it review. It was my pleasure booking your amazing honeymoon tour. Have an amazing wedding day. Thanks Helen
Lisa has always been fantastic at…
Lisa has always been fantastic at helping us book our holidays making it mess stressful
August 18, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Lisa! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Cruise booking
Excellent experience all questions answered, very knowledgeable perfect help and guidance with our booking
August 25, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Samantha! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Once again Helen found us our ideal …
Once again Helen found us our ideal relaxing holiday 😍
August 25, 2026
Reply from Hays Travel - Personal Travel Consultants
aww thank you so much for putting your trust in me yet again :) Your support means the world. Get that suitcase packed for some well deserved R&R- Helen
Very prompt reply to my initial…
Very prompt reply to my initial inquiry, then emailed details so we could take the time looking at the options.
August 24, 2026
Reply from Hays Travel - Personal Travel Consultants
Thankyou for taking the time to leave me a lovely review! It was a pleasure helping you search for your holiday & im glad we managed to get everything booked for you! Hopefully can help towards all future bookings :) - shanai
Direct Line - 01443533058
Email - Shanaigodwin.ptc@hays-travel.co.uk
Pleasurable experience
We spoke to Alex . We found him very helpful trying to find us the best price & flight time for our holiday to Crete. He was not at all pushy & we felt he gave us plenty of time to make our decision. Thankyou Alex you made it a pleasurable experience.
August 24, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Les. Thanks for taking the time to leave me a review. It was great dealing with you two as well. Give us a call if you need anything going forward. All the best, Alex.
Our personal holiday advisor worked…
Our personal holiday advisor worked quickly and tirelessly to find us the holiday we wanted.
100% satisfied with our experience with Hays.
August 23, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Stuart, thank you so much for your kind review, it means a lot to me! I am so glad i could help and we even got you a better cabin type. I do hope you will think of me again in the future, my email address is kim.cushing@hays-travel.co.uk
Jennifer miller was fantastic and did…
Jennifer miller was fantastic and did suck a great job giving me options and then finding the holiday I wanted at an amazing price.
Will be using her again for the next holiday for sure thank you
August 22, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Jennifer! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
the hays representative was very…
the hays representative was very helpful and got me the best price for my cruise which is much appreciated as we have a small budget.
thank you mica your a star
August 22, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Mica! We are pleased to hear you have enjoyed his service and hope you have a fantastic holiday
Chloe
Perfect. Above and beyond
The agent Lucy Gowan took only a short while to find the perfect tailor made holiday for us. We want to stay in Jamaica on apart of the island where large hotels do not operate. Lucy found an amazing deal for us, including private transfers. Emails and calls to ensure we got what we wanted. She have us more than expected.
August 19, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Lucy! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Meryl! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Helpful staff cheerful. The payments system should be available on line for convenience
Helpful staff cheerful
August 21, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for your review, I hope you have a lovely holiday and I will be happy to help anytime with future holidays.
Alison is brilliant listens to what you…
Alison is brilliant listens to what you would like from your holiday. Very knowledgeable about the resorts and so helpful with all our different requirements.
Thank you Alison.
August 20, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Elizabeth, thank you for your kind words; it was an absolute pleasure to get you all booked up. Should you need anything else please do not hesitate to contact me on 01902 924968 or drop me an email alison.swift@hays-travel.co.uk
Best personal consultant
Well to start with you have one of the nicest personal consultant in Lynda O’Rouke that I have been lucky enough to deal with. She has been exceptional, very helpful and attentive, nothing is too much trouble.
August 20, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for your lovely review David, it's a pleasure to book your holidays for you, and I am always here to help when you need me. Many thanks Lynda 01924911766 lyndaorourke.ptc@hays-travel.co.uk
Gemma's customer service is outstanding
Gemma could not have provided a better service. Gemma took time to listen to all our requirements and found us a perfect holiday.
August 13, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Gemma! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
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