Contacted Becky with a rough idea of where we would like to go and she quickly replied with multiple options that were fantastic. Having three parties in the same family travelling at different times... See more
Location
Switch locationHigh Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
We saw a fabulous deal for my 60th Birthday, for LA, Vegas and San Fran with Hayes. Lynda was really helpful in her knowledge of the destinations we were looking to book, and in her attention to detai... See more
Company replied
After wasting many hours trying to find a last minute holiday I contacted Tracy Unsworth of Hays who was amazing She listed all of our requests & answered every query professionally & efficiently. W... See more
Company replied
Katarzyna was just so helpful. It will be my first solo holiday since I lost my beloved husband of 60 years, She was so sympathetic and spent a lot of time sorting out what holiday I wanted. I was un... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0333 033 9985
4.9
Excellent
5K reviews
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Julie was so helpful and found the…
Julie was so helpful and found the holiday we were looking for. Very patient with all the questions we asked; answers promptly found. Can highly recommend
August 20, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Julie! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Hays has been our go to travel agent…
Hays has been our go to travel agent for over 10 years, never a bad experience- always helpful and going the extra mile for the personal touch, great value too 🌟
August 11, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Hilary! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
The lady I spoke to was very helpful
The lady I spoke to was very helpful. Polite and friendly.
August 19, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for taking time to leave a review, it was my pleasure sorting out you accommodation. Enjoy your relaxing break away. Thanks Helen :)
Booking a flight made easy
My husband and I were having difficulties booking a flight to Dublin. Following up contact with Hay's Travel I was very pleased that Tony Showell got in touch on a Sunday afternoon to help with our booking. He was able to sort our booking out and we look forward to our trip to Dublin in the autumn.
Full marks to Tony!!
August 16, 2026
Unprompted review
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Tony! We are pleased to hear you have enjoyed his service and hope you have a fantastic holiday
Chloe
Great experience
From start to finish, Alex was great, and managed to secure the holiday we requested at a great price. Very polite and professional, a pleasure to deal with. Thankyou.
August 19, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for the lovely review, it really means a lot! I'm so glad I could find you a great price and make the whole process smooth. Enjoy your trip!
If you need anything in the future, give me a call on 01284 606007.
Alex Shorthose :)
Alex was very professional.
August 12, 2026
Reply from Hays Travel - Personal Travel Consultants
Thanks, Graham. Much appreciated. Hope you both enjoy your tour!
Very efficient
Very efficient, patient and professional. Booking process was easy and appeared in"app" shortly after, and all emails received quickly.
August 17, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Helen,
Thank you so much for your lovely review! 😊
I'm delighted to hear that you found the booking process easy and that everything came through quickly. It was a pleasure helping you with your holiday arrangements, and I really appreciate you taking the time to leave such positive feedback.
I hope you have a fantastic trip, and if you'd like a quote for another holiday in the future, I'd be more than happy to help.
📧 leanne.stone@hays-travel.co.uk
📞 01295 554019
⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service from…
⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service from Sarah at Hays Travel! ✈️🌴
We honestly can’t thank Sarah enough for all her help in booking our very last-minute holiday! Nothing was ever too much trouble, and she went above and beyond to find us the right holiday for our family. ❤️
Sarah took the time to listen to everything we wanted (and didn’t want!) and gave us honest, helpful advice based around our family’s needs. She made what could have been a very stressful last-minute search so easy! 🥰
We’ve used Sarah a few times now and genuinely wouldn’t book our holidays with anyone else. She’s so lovely, friendly, helpful and always puts her customers first. 💕🌍
Thank you again, Sarah, for going above and beyond and helping us secure our perfect holiday! We really appreciate everything you’ve done. 🥰☀️
You are an absolute credit to Hays Travel and we wouldn’t hesitate to recommend you to anyone looking to book their next holiday! ⭐️⭐️⭐️⭐️⭐️
Thank you, Sarah! ❤️✈️🌴
August 17, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Anna,
Thank you so much Anna for taking the time to write such a lovely review. Its certainly made my afternoon. It was a pleasure to get you all booked and go last minute too.
Many thanks and will look forward to hearing how it all goes!
Sarah
Tel 01449 797221
Email sarah.jones2@hays-travel.co.uk
Facebook Sarah Jones at Hays Travel
Knowledgeable listen to what I was…
Knowledgeable listen to what I was looking for and found the perfect holiday
August 16, 2026
Reply from Hays Travel - Personal Travel Consultants
Hello Stephen,
Thanks for your review, its very much appreciated.
Kind regards,
Nicola
Excellent service
Contacted Hays and was put in touch with a travel consultant who really listened and knew the area we wanted to stay. I had done some research and knew a rough price which was within our budget. Surprisingly with some changes that were suggested we came in reasonably close to this price in our budget all packaged together and APTA bonded. Really good service.
August 9, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Sue! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Sue Ward the travel agent was brilliant…
Sue Ward the travel agent was brilliant in helping to book a cruise for 12 people
August 16, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Sue! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Very rapid assistance
Very rapid assistance . Leanne was really helpful and responsive
July 21, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for your kind review! 😊 I'm so pleased I could assist you and provide the support you needed. I really appreciate your feedback and look forward to helping you again in the future.
Leanne Stone
📧 leanne.stone@hays-travel.co.uk
📞 01295 554019
Our requirements were well understood…
Our requirements were well understood and all our boxes were ticked.
August 16, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Hannah! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Got me a good deal bit of a mix up with…
Got me a good deal bit of a mix up with seat but everything OK 👍
August 9, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Hannah! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Ann-Marie was great and very patient…
Ann-Marie was great and very patient with all our questions. Havent gone on the holiday yet but booking etc all smooth
August 15, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank your for booking with Anne-Marie! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Rocky was very helpful and polite
Rocky was very helpful and polite, excellent service, thank you
August 15, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Mrs Nash,
Thank you so much for your kind words! It was a pleasure assisting you, and I’m really glad I could help. I truly appreciate you taking the time to leave such lovely feedback. Wishing you a fantastic holiday, and I hope to assist you again in the future!
Please feel free to contact me on 02039258923 for your future holidays.
Kind regards,
Rocky
Really helpful
They was really helpful in helping me find the best deal for a holiday to Korea They went through everything with me and didn't rush me into booking straight away they went through everything again when I went to book will definitely use hays travel again to book a holiday with
August 15, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for your lovely review, it was a pleasure to help ☺️
Please feel free to reach out in the future, I would love to hear all about your travels!
Hannah Wontner-Smith
💌 hannah.wontner-smith@hays-travel.co.uk
On-going first class service
As ever (& this has been the case for a good number of years now) the service and support from Lisa was first class - while the opportunity continues for us to book via this route, I will continue to take it.
August 15, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for your kind words and it's always a pleasure to chat with you and help you and your family book your holidays, kind regards
Lisa 01636 857579 lisa.howard@hays-travel.co.uk
I enquired about a cruise as I've never…
I enquired about a cruise as I've never been on one. Kim was so patient and helpful from Hayes travel. After a week of asking questions I booked a Mediterranean cruise for 2027.
August 15, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Jayne - Thank you so much for your wonderful review, it really means the world to me. I am so glad we were able to secure your cruise for early next year and i really hope you have a fantastic time.
Thanks Kim x
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Grant! We are pleased to hear you have enjoyed his service and hope you have fantastic holiday
Chloe
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