Hays Travel - Perth Reviews 1,141

TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more

Company replied

Rated 5 out of 5 stars

Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more

Company replied

Rated 5 out of 5 stars

Jenna was extremely helpful. We had a strict budget and specific location in mind. Jenna found us a package that fit both requirements. We booked and paid immediately. Hays Perth always comes throug... See more

Company replied

Rated 5 out of 5 stars

Always an absolute pleasure …Katie is wonderful as are all the team in Perth. It’s so comforting to know that you are in such safe hands with all that’s going on in the world.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The usual top class customer service.

The usual top class customer service.

May 5, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

The agent was excellent found us lovely…

The agent was excellent found us lovely holiday and was very patient with our time to make up our minds

May 5, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.

Kindest Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Great service at Hays Travel

Laura was knowledgeable, keen to help and friendly. She spent time finding us the perfect holiday, and took the stress out of it, helping us find flight times, hotel and board basis to suit. Thank you!

May 11, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review on the service received from Laura. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Was very happy with service received

Was very happy with service received
It was very relaxing looking at options well done Hays Travel

April 4, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Nothing is too much trouble for any of…

Nothing is too much trouble for any of the Hays team in their Perth store. The friendliest, helpful and knowledgeable staff. The only travel agent we'll use. Shout out to Zuzana!

May 11, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Zuzana.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Booking flights so easy with Hays

Lily was absolutely fantastic from start to finish. Very friendly lady.

May 9, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Lily, I will ensure your positive comments are passed on to her.

Kindest Regards


Jackie
Branch Manager

Rated 5 out of 5 stars

Happy to help

As always, staff happy to help with our enquiries, always ring back when needed and help us plan our trip .

May 10, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Suzanna made finding a holiday for me…

Suzanna made finding a holiday for me easier than I thought,considering I really didnt know where I'd like to go ! Thank you.

May 9, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Zuzana.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Always an absolute pleasure …Katie is…

Always an absolute pleasure …Katie is wonderful as are all the team in Perth.
It’s so comforting to know that you are in such safe hands with all that’s going on in the world.

May 8, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It is always lovely to see you and I am so pleased you feel comfortable with all the girls in the store.
Kindest Regards, 
Katie
Assistance Manger xx

Rated 5 out of 5 stars

Janet in the Perth branch of Hay’s…

Janet in the Perth branch of Hay’s Travel was very pleasant, helpful and very very patient with us as we deliberated over our holiday destination and accommodation . I have had experience with this company before and have been very satisfied with the service

May 6, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Jackie very helpful and friendly ,great…

Jackie very helpful and friendly ,great knowledge on cruises we were interested in .

May 7, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave a review o the service you received. I am so pleased we managed to get you the cruise booked.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

5 star experience

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told us about extras we can organise further down the line as we have booked so far in advance. Always a pleasure dealing with the girls in Perth, even had a coffee and cookie while booking!

May 5, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for your review, I am pleased you enjoyed the service & the coffee. Looking forward to seeing you again soon.

Kindest Regards

Jackie xx

Rated 5 out of 5 stars

Great service

Great service. Staff professional, knowledgeable, very helpful and thoughtful.

May 6, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Laura was patient and helpful when…

Laura was patient and helpful when organising the Emirates flights. Katie had also provided choices. Flights all booked.

May 6, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really do appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

I am always made welcome when i visit A T Mays

I am always made welcome when i visit A T MAYS . I find they always manage to get my holiday cruise at the right price.

May 5, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It is always lovely to see you, and I am so pleased we manged to get you booked for your next cruise.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Janet was really professional

Janet was really professional, friendly and patient during our meeting. With her wealth of experience, she easily made the process very clear, and made a couple of suggestions for making my trip easier, which was a great benefit for me.

April 28, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Janet.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Nice experience

Nice experience! Helped us book the trip, brilliant advice and knowledge.
Just what you need

April 28, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Great service as always from Hayes

Great service as always from Hayes. Jacqui was so helpful and patient and found the perfect holiday for us. Wouldn’t consider booking anywhere else.

April 19, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback, it is always lovely to see you and I am so pleased you had an amazing holiday.

See you soon,

Jackie xx

Rated 5 out of 5 stars

Jenna was extremely helpful

Jenna was extremely helpful. We had a strict budget and specific location in mind. Jenna found us a package that fit both requirements. We booked and paid immediately.
Hays Perth always comes through I would always go there first for a package holiday.

May 1, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jenna, I will ensure your positive comments are passed on to her.

Kindest Regards,

Jackie
Branch Manager

Rated 5 out of 5 stars

Thought we'd really challenged her!

Thought we'd really challenged her!

As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food that merits rave reviews and a fabulous room! This time my holiday mate had suggested a budget even I thought crazily low. I expected Jackie to say no dice. She, however, came back with several options and I booked the first one immediately as it met the brief. So happy to be dealing with such an amazing travel agent.

May 2, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I do love a challenge, and I am so pleased I managed to get you something.

Kindest Regards

Jackie xx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look