Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more
Company replied
Dropped in to check what holidays were available, we sat down with Laura who checked out lots of information for us, after taking up a lot of Lauras time we booked a holiday, Laura was very helpful an... See more
Company replied
Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
65 High Street, PH1 5TJ, Perth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Janet was very helpful in booking our cruise. Very pleasant, informative, took time to answer all our questions. Very happy with the booking process.

Reply from Hays Travel - Perth
Friendly helpful staff and efficient service. Thanks

Reply from Hays Travel - Perth
Always a great experience. Have booked many holidays with hays .
Very efficient and friendly.
Lilly was our agent.and was great.
We got exactly what we wanted.

Reply from Hays Travel - Perth
This is the fourth holiday we have booked through Hays in Perth, over the last two years. We don't go anywhere else. The staff are excellent, & very knowledgeable. The booking process & on the holiday, we haven't had any problems. Keep up the great work.
Thanks Gordon.

Reply from Hays Travel - Perth
Comfortable atmosphere and Jenny plus other staff were knowledgeable ans open.

Reply from Hays Travel - Perth
Jackie did our booking this time, but all the staff are familiar with our preferences, from the destination, to the accommodation and the airlines we will Not Fly with.
So, it was a smooth booking process, that was concluded very quickly as the girls are so used to us.
We would not go past Jackie and her team. Even though it is Tui accommodation we prefer, we book through Jackie and team, rather than the Tui agent in Perth. It is the familiarity of dealing with trusted staff we prefer

Reply from Hays Travel - Perth
Excellent service as usual . Phoned and spoke to Jackie and was booked for my holiday very quickly . Great feedback about my chosen hotel . I know I can go on my holiday confidently knowing Hays Travel will be there for me .

Reply from Hays Travel - Perth
All staff are very pleasant, and Janet - who we dealt with mainly, was excellent.
Her personal touch was impressive and appreciated.
Great job.

Reply from Hays Travel - Perth
I received excellent service again at my local Hays travel shop.The agent was friendly,professional and very helpful. She went though a few options and was able to select a great holiday.
I am delighted with the service I received here and would thoroughly recommend this company.

Reply from Hays Travel - Perth
Knowledgable staff. Easy to communicate with (in store, email to branch, call to agent), excellent service overall. Big thanks to Janet!

Reply from Hays Travel - Perth
Another very pleasant experience on my visit to Hays Perth shop. All of the staff are so helpful and aware of what my needs are. They have never let me down in identifying good value holidays which always meet my needs

Reply from Hays Travel - Perth
Jackie welcomed me into the branch and asked all the relevant questions to assist me in finding the right type of holiday for my dates and budget. Jackie provided in-depth knowledge and detail to all my many questions along with her own knowledge of the area I wanted to visit. I am now excited to go on holiday having only taken an hour to go fully through all the details and confirm a booking. Thanks Hays Travel Perth and Jackie.

Reply from Hays Travel - Perth
We have booked many foreign holidays at Hays and have always been pleased with the help and the service we have received there. The staff are knowledgeable and keen to book exactly the holiday we are looking for. Jenna made a real effort to book the hotel we wanted although that wasn’t straightforward. We have no complaints whatsoever and are always keen to recommend Hays in Perth.

Reply from Hays Travel - Perth
Again a very pleasant experience at Hayes Perth. Jacqui as always has been so patient and knowledgeable on our needs and requests and our booking experience was so smooth and pleasurable. Wouldn’t go anywhere else.

Reply from Hays Travel - Perth
A very pleasant time booking our holiday, and Katie was very helpful in getting the best deal.

Reply from Hays Travel - Perth
Thank you Hays Travel for all the staff being friendly & very helpful, wouldn’t go to anyone else
L. Gillon

Reply from Hays Travel - Perth
It was Janet , she was very interested in giving a great service,she under stood that you were paying a lot of money for a holiday.Janet was not put out looking for the exact holiday for my needs and answer a lot of questions on things related to my holiday.I would certainly go back to her again.

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.