Hays Travel - Perth Reviews 

1,219
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied

Rated 5 out of 5 stars

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more

Company replied

Rated 5 out of 5 stars

Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more

Company replied

Rated 5 out of 5 stars

Dropped in to check what holidays were available, we sat down with Laura who checked out lots of information for us, after taking up a lot of Lauras time we booked a holiday, Laura was very helpful an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,219)

122,060 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star experience

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told us about extras we can organise further down the line as we have booked so far in advance. Always a pleasure dealing with the girls in Perth, even had a coffee and cookie while booking!

May 5, 2026
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Reply from Hays Travel - Perth

Thank you for your review, I am pleased you enjoyed the service & the coffee. Looking forward to seeing you again soon.

Kindest Regards

Jackie xx

Rated 5 out of 5 stars

Great service

Great service. Staff professional, knowledgeable, very helpful and thoughtful.

May 6, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Laura was patient and helpful when…

Laura was patient and helpful when organising the Emirates flights. Katie had also provided choices. Flights all booked.

May 6, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really do appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

I am always made welcome when i visit A T Mays

I am always made welcome when i visit A T MAYS . I find they always manage to get my holiday cruise at the right price.

May 5, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It is always lovely to see you, and I am so pleased we manged to get you booked for your next cruise.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Janet was really professional

Janet was really professional, friendly and patient during our meeting. With her wealth of experience, she easily made the process very clear, and made a couple of suggestions for making my trip easier, which was a great benefit for me.

April 28, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Janet.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Jenna was extremely helpful

Jenna was extremely helpful. We had a strict budget and specific location in mind. Jenna found us a package that fit both requirements. We booked and paid immediately.
Hays Perth always comes through I would always go there first for a package holiday.

May 1, 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jenna, I will ensure your positive comments are passed on to her.

Kindest Regards,

Jackie
Branch Manager

Rated 5 out of 5 stars

Thought we'd really challenged her!

Thought we'd really challenged her!

As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food that merits rave reviews and a fabulous room! This time my holiday mate had suggested a budget even I thought crazily low. I expected Jackie to say no dice. She, however, came back with several options and I booked the first one immediately as it met the brief. So happy to be dealing with such an amazing travel agent.

May 2, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I do love a challenge, and I am so pleased I managed to get you something.

Kindest Regards

Jackie xx

Rated 5 out of 5 stars

First class service again

First class service again
Thank you

May 1, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service.

Kindest Regards

Jackie x

Rated 5 out of 5 stars

You open the door to a warm welcoming…

You open the door to a warm welcoming environment.Jackie the manager and her team are friendly,knowledgeable professional and make everything from looking to booking with ease.

April 28, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It was lovely to see you both.

Kindest Regards

Jackie xx

Rated 5 out of 5 stars

Always use hay’s very helpful and…

Always use hay’s very helpful and efficient

April 17, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Thanks to Jackie 👍

April 15, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Zuzana is always proficient …

Zuzana is always proficient knowledgeable & helpful.

March 27, 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Zuzana, I really appreciate all of the comments & I will ensure your positive comments are passed on to her.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

All wonderful staff in the shop who…

All wonderful staff in the shop who made booking our holiday effortles and stress free :) Everything went very smoothly from start to finish! I reccomend Hays very highly and will be booking all our holidays through them in future 👌

April 4, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

An excellent experience.

An excellent experience and would definitely use again and recommend.

Jacqui and Zuzana at Hays were so helpful

Thank you both

April 2, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It was lovely to meet you.

Kindest Regards

Jackie
Hays Travel Perth

Rated 5 out of 5 stars

Lovely friendly service

Lovely friendly service, great advice and holiday recommendations to suit our needs

March 31, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff. Understood exactly what I was after and come up with a well-priced option that fitted the bill perfectly.

April 5, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

They are very helpful and nice all the…

They are very helpful and nice all the staff. We been going there for a long time.

April 4, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your feedback, it's always lovely to see you both.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

The travel advisor was very helpful

The travel advisor was very helpful, and friendly. She listened to all our needs. Nothing seemed to be too troublesome. We never at any point felt pressured.

Would definitely recommend Hays Travel Perth for very friendly, and helpful staff.

March 28, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Travel Insurance

Very helpful, efficient and reassuring member of staff. Will return to Hays Travel in the near future.

April 3, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback, I really appreciate your comments! I’m so glad you’re happy with our service and that you’ll be returning again in the future.

Kindest Regards

Katie 
Assistant Manager

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