Hays Travel - Perth Reviews 

1,219
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied

Rated 5 out of 5 stars

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more

Company replied

Rated 5 out of 5 stars

Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more

Company replied

Rated 5 out of 5 stars

Dropped in to check what holidays were available, we sat down with Laura who checked out lots of information for us, after taking up a lot of Lauras time we booked a holiday, Laura was very helpful an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,219)

122,060 reviews in the last 12 months

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Rated 5 out of 5 stars

Susanne (? spelling)

Susanne (? Spelling) took a great weight off my shoulders and organised our trip to Milan perfectly. Flights, transfers, and accommodation. I had tried to look at this myself but found it too complicated.
I can now relax and look forward to ny trip

April 2, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Zuzana, I really appreciate all of the comments & I will ensure your positive comments are passed on to her.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Once again Laura was fantastic at…

Once again Laura was fantastic at helping get holiday booked, knew what we were looking for and didn't try offering us something we didn't like

March 23, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Laura, I really appreciate all of the comments & I will ensure your positive comments are passed on to her.

Kindest Regards

Jackie
Branch Manager
Hays Travel, Perth

Rated 5 out of 5 stars

Simply the best.....

Lily was my first contact with your perth shop,she listened and paid attention and because of her work myself and my partner have booked our trip of a lifetime to Canada in August/September this year....lily and her colleagues really impressed thank you all....xx

March 23, 2026
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Reply from Hays Travel - Perth

Keith,

We're happy to hear that you and your partner have booked your trip to Canada! It's great to know our team impressed you and that you felt listened to. Thank you for your feedback.

Kind regards

Jackie Hays Travel
Perth

Rated 5 out of 5 stars

Spoke to Janet she was amazing sorted…

Spoke to Janet she was amazing sorted our holiday out

March 17, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Assistant was very helpful and gave me…

Assistant was very helpful and gave me very good service.

March 25, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Zuzana I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

I enjoyed the service

I enjoyed the service which I received. Eva was friendly and knowledgeable. Different flights from different airports were compared :). Thank you

March 18, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Really good staff very knowledgeable

Really good staff very knowledgeable

March 25, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jackie I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Got the holiday we wanted at a really…

Got the holiday we wanted at a really good price. Well done yet again.

March 25, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Lily made it a very easy experience

Lily made it a very easy experience. She was totally professional.

March 24, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review on the service received from Lily. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Helpful

Helpful, friendly and knowledgable staff provide useful information and good experience.

March 20, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review on the service received from Lily. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Katie gave excellent service

Katie gave excellent service, could almost hear her smiling.

March 14, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.

Kindest Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Lovely staff

Very patient, helpful and pleasant member of staff.

March 6, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kind Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Very professional and always get you…

Very professional and always get you what your looking for in a holiday.

March 12, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kind Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.
Kind Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Excellent Service

Great service from Janet ,as always in the Perth store

March 8, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Janet, I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Lily, I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Jenna was really lovely and could not…

Jenna was really lovely and could not have been more helpful, I have nothing but nice things to say

February 27, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jenna, I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Friendly and helpful

The experience at Hays Travel in Perth was as great as always. Katie listened to what we were looking for and gave us lots of options to choose from till we found the holiday that was right for us. Thank you.

February 25, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.

Kindest Regards,
Katie
Assistant Manager

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